I ordered a SmoothSkin PureFit from the Good Morning America Deals & Steals deal on 6/26. A box arrived on 7/3. When I opened the box, the item inside was NOT a SmoothSkin PureFit device. It wasn't ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I ordered a SmoothSkin PureFit from the Good Morning America Deals & Steals deal on 6/26. A box arrived on 7/3. When I opened the box, the item inside was NOT a SmoothSkin PureFit device. It wasn't ev... See more
Company replied
I was apprehensive about using an IPL device as a first time user, but the Pure Ice IPL was easy to get used to. By week 3, I felt comfortable with the device and was able to shorten my treatment... See more
I have been using this device on my legs and underarms for around 8 weeks now and I have noticed really positive results. I am having to shave much less frequently and my regrowth appears finer.... See more
As someone who has had to shave my legs everyday due to fast hair re-growth I was skeptical about trying this product. However, after 8 weeks I have noticed a big difference in the speed of the hair... See more
Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.
Bay Studios, Fabian Way, SA1 8QB, Swansea, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All I can say is Wow! I have been using the Bare IPL for a bit over 2 years (legs, underarms, face and bikini - just the odd touch up is needed these days) and the results have been amazing. I tried IPL at a beauty salon, but their machine was too powerful and I came out in itchy red lumps where I had been treated - I stayed that way for 2 weeks. The Smoothskin Bare IPL has no such side effects and can be used in the comfort of your own home. As I was so happy with my Bare IPL, I was disappointed when it started to play up - I think perhaps the skin sensor was failing. My unit was out of Smoothskins' warranty, but having insurance elsewhere I was looking to claim so I could purchase another Bare IPL. When I contacted Smoothskin, their customer service surpassed my wildest expectations. Although they were under no obligation to do so since my Bare IPL was out of warranty, they replaced the whole unit!
I wasn’t expecting this… most other companies would not have been so helpful, but Smoothskin stand behind their product and I have to say I am extremely impressed – what excellent customer service!
🌺🌺Smooth Skin is an amazing product!!
I would definitely recommend it to everyone. It’s usually pretty hard to get a device that does exactly what it states on the “tin”.
Customer service is also spot on.
Overall one very happy customer😊🌺🌺
It’s very easy to use 😍 most importantly it’s worked for body hair😘love it very much ~
I had a faulty unit which was quickly replaced with a new one, there’s since been a newer model do I was sent that! I was over the moon! I would highly recommend this company and have trust in my purchases as I know they’d rectify any issues!
Have just completed my 11th treatment. My legs have a massive reduction in hair and the growth has slowed down dramatically, the overall appearance of my skin has also improved. My bikini and underarm hasn't responded quite so well but that's to be expected, i will just continue the treatment.
Some areas are more difficult to treat such as the shin, due to the bone and not being able to get flush contact, i resolved this by turning the angle of the device.
I bought the smooth skin bare a year ago approx. I hadnt used it much (every 3 months) and one day in November started smoking and stopped working. I contacted customer service since it has 2 years of guarantee. It took me 3 calls to get someone with a solution and put me in touch with someone for a replacement of the Machine (her name was Rochelle). After confirming that they would replace it, they are gone! almost 1 month and half since they don’t reply to my emails (5 emails and one call)!!! So dissapointing! NEVER EVER Buy this machine!

Reply from SmoothSkin
Stay away! Stay away ! Stay away! I can’t remember a time where I had used such a bad product and delt with even worse customer service. I have never written a review let alone a bad review for a product but I needed to do it for a company like smooth skin.
I had first purchased the product and after it not working for me I wanted to return it as I was in my 90 day money back guarantee. Oh how wrong I was.
If you go on their website you will see that they have been very tactful with not mentioning how to return the product and when the customer could expect to get their money back.
It took me nearly a month and extremely frustrating phone calls to get sent a return label and surprise surprise it’s been a month and a half since I sent my product back and still no sign of my £300!!!!!!!!!!
Please please please if you don’t want to lose hundreds of pounds do not buy their products.

Reply from SmoothSkin
I was beyond skeptical to try this but figured I had nothing to lose since I would be able to return it. I tried it and have been using it for about 2 months and am noticing a drastic difference already! I used to have to shave my legs like every other day and it’s been a week and a half since I’ve shaved and i still have no hair on my legs! I am definitely impressed and would recommend this machine!
Had one before and very happy with it, updated with this new purchase.
So far impressed I think there has been a slow down of hair growth within a month
Easy to use
It’s taken a bit of getting used to but at last I am getting the desired results although there are still quite a few hairs coming through on my legs. Hopefully with the repeat treatment they will disappear. My underarms are still looking good though.
So far it’s been good I haven’t seen results yet but I need to uses it for another onth. I am hoping there is replacement heads for lines, veins pigmentation.
Please let me know

Reply from SmoothSkin
Amazing product, highly recommended, so good. Recommended to a frnd and she ordered too. Both of us so happy.
I have only used this for about 4 weeks now and I've already seen a slowing in the hair growth on my body and face. I did try different things before, including laser treatment, and so far this is the only efficient way my hair showed a slowing in growth/ re-appearing so far. I hope that by the end of the 12 weeks I will experience the promise made regarding using Smooth Skin, I have high hopes looking at the results so far. Thank you, I am delighted so far.
It works ok on legs, arm pits and bikini line but terrible on my facial hair. It is now worse than before. Due to having to shave in preparation in using the smooth muse, I now have stubble on my chin within 12hrs. Very frustrating! So have mixed feelings about the product.

Reply from SmoothSkin
You can't return it if it doesn't work for your skin type. US customers are no allowed to return merchandise. They didn't even respond to my email about the refund. I just got this automatic reply. Secondly, according to the skin tone pictures, I thought it work but apparently I was wrong. $279.00 lost but I wouldn't recommend due to how hard it is to contact someone if you have an issue.

Reply from SmoothSkin
I have been using this now for approx 12 weeks and I have had no change in hair regrowth!
So to me it was a waste of money ! I really hoped that this would work as I had read some good reviews!

Reply from SmoothSkin
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.