Smooth Sales Reviews 

1,828
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices, the wide range of choices, and the remarkably quick delivery times for their favorite items. Many consumers note that products always arrive securely packaged, in perfect condition, and exactly as described on the online store. However, some people mentioned that shipping times can occasionally be very slow and communication after purchase needs significant improvement. A few reviewers also experienced frustrating delays, receiving faulty items, or facing issues with their order fulfillment process. Despite these occasional drawbacks, shoppers generally appreciate the overall value and smooth purchasing transactions.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the great value, excellent prices,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt shipping times, secure... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers praised the quick delivery,... See more

Price

People report positive experiences with price, frequently highlighting that items are affordable, fair, and... See more

Quality

Customers consistently note ambiguous experiences with quality, where many reviewers praise the top quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was... See more

Rated 4 out of 5 stars

The product was exactly what i wanted & expected. I was disappointment I couldn't buy more of it. Also I didn't expect the postage to be the same price as the product and I live in Bulleen Vic (Metro)... See more

Rated 4 out of 5 stars

Product is always dated well in advance and packed to avoid crushing etc. It gets dispatched quickly and efficiently BUT then after sale falls down with it taking a week or more to be delivered under... See more

Rated 4 out of 5 stars

The overall experience was good. but hard to track my delivery didn't expect it arrived quickly. it better to have delivery tracking so we can manage to receive delivery while courier arrives. Thanks... See more


Company details

  1. #3 of 4 best companies in Discount Store
  2. #5 of 7 best companies in Children's Store
  3. #5 of 5 best companies in Cleaning Products Supplier
  4. #5 of 6 best companies in Cosmetics Store
  5. #15 of 18 best companies in Electronics Store
  6. #4 of 6 best companies in Toy Store

Written by the company

Smooth Sales is an online store dedicated to bringing you great deals every day. Shop thousands of products from our easy-to-use website, where everything is shipped from our Australian warehouse. That means there are no long waits for your orders to arrive! We're 100% Australian-owned and operated and pride ourselves on outstanding customer service and support.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,828)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful experience

It was a gift that I purchased that I couldn’t find in any of the shops, and those selling it online wanted double or in one case 4x the price SmoothSales were selling it for. It arrived in days not weeks and my daughter was so pleased with it. I would happily buy again from them and recommend them to my family and friends.

17 June 2025
Rated 4 out of 5 stars

Caravan cover

Bought a Samson 20 - 22ft caravan cover, price and quality good, very happy with the fit of it. Delivery took about 10 days and we were kept updated. Overall very happy.

13 June 2025
Rated 5 out of 5 stars

Quick delivery, exactly what I ordered

I grew up eating Hershey's chocolate in the USA. It can be difficult to find in Australia where I live now. I ordered 12 big bars which arrived very quickly and well packaged. I am very happy with my purchase and will certainly order from Smooth Sales again.

11 June 2025
Rated 1 out of 5 stars

Disappointing

Never replied to my first enquiry. Paid for express and took over a week to even ship. Took a long time to reply to my second enquiry & then the product that was delivered was not the same as the picture advertised.

11 June 2025
Rated 5 out of 5 stars

Caring, professional & very friendly team

Where do I start !
My selling & buying journey was horrendous but the team from smooth sale worked professionally & what a lovely team,
I dealt with DAN & AMY.
They were absolutely fantastic, they had their work cut out with my buyer & her buyer. My stress levels went through the roof at the end but thanks to Dan he went above & beyond, as did Amy.
A huge thank you to both of you.
I'd highly recommend Smooth sale to sell your property.

20 June 2025
Unprompted review

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