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Rated 5 out of 5 stars

What a lovely experience I have had with this shop online. Over the last 5 or 6 years i have made at least 25 orders and they are quick and easy to deal with. Last order was incorrect they sent th... See more

Rated 5 out of 5 stars

I've been with Smokshop for about 8 years. In all the time with them, I've always received my goods within 3-4 days and prices have always been reasonable. I trust their products more than other shops... See more

Rated 5 out of 5 stars

Been using them for Ecig oil for a few years now with no complaints, always next day delivery as they are dispatched as soon as they get your order. Try them as you don't find customer service as goo... See more

Rated 5 out of 5 stars

Both the shop staff in Norwich and the on-line crew are helpful, friendly and very efficient. Amazingly speedy email response time. I'm a novice vaper and began with a very basic kit bought elsewhere,... See more

Company details


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4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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Rated 5 out of 5 stars

What a lovely experience I have had…

What a lovely experience I have had with this shop online.
Over the last 5 or 6 years i have made at least 25 orders and they are quick and easy to deal with. Last order was incorrect they sent the correct order the next day I really have no complaints.
Thanks for being a 5 star business

18 December 2024
Unprompted review
Rated 5 out of 5 stars

High quality, excellent customer service

I've been with Smokshop for about 8 years. In all the time with them, I've always received my goods within 3-4 days and prices have always been reasonable. I trust their products more than other shops as the quality has always been excellent. I only needed to contact them a couple of times In all this time and the issues were literally sorted within 24 hrs. They have excellent communication. Even when the prices go up next year (after our beloved budget) I will continue to use them.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Don't Bother Going Anywhere Else!

I can't believe (and am so grateful for) how good smokshop are. I've been a customer for years, they are SO helpful, SO prompt, SO reliable. Recommend 100% and will never go anywhere else.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Bought a smok RPM 5 was fine for one…

Bought a smok RPM 5 kit was fine for one day next day I filled it up (not overfilled) burning taste checked it over and had leaked everywhere internals were soaked. (I know how to use ecigs, before anyone comments) wished I watch the reviews on YouTube first.

Can't see how much more info I could give.

£39 down the drain

17 May 2023
Unprompted review
Smokshop logo

Reply from Smokshop

Hi Christian, We have tried to contact you with the email you sent to no success. If you send proof of purchase to support@smokshop.com we will look in to getting this refunded or replaced for you. Thank you

Rated 5 out of 5 stars

Always have ordered from here

Always have ordered from here, never in 5yrs have I had a wrong item or faulty. Service is top notch I order one day and 9 times out of 10 its here the next day. Wouldn't shop any where else, we have a local shop too which the staff are lovely in North Walsham I just can't get there much so ordering is just as good.

25 May 2021
Rated 5 out of 5 stars

Amazing service!

Easy to navigate the website. I have placed several orders now and they ALWAYS arrive within 2 days and there is never a problem with the order.

I have ordered from various other shops previously and these are by far the best!

1 May 2021
Rated 5 out of 5 stars

Been using them for Ecig oil for a few…

Been using them for Ecig oil for a few years now with no complaints, always next day delivery as they are dispatched as soon as they get your order.
Try them as you don't find customer service as good as this anywhere now. I'm in Birmingham they are in Norwich so the next day delivery at standard Royal Mail delivery is good, delivery is around £1.89 regardless of the size of your order so no rip-off there. It's good quality oil they sell

1 May 2021

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