What a lovely experience I have had with this shop online. Over the last 5 or 6 years i have made at least 25 orders and they are quick and easy to deal with. Last order was incorrect they sent th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been with Smokshop for about 8 years. In all the time with them, I've always received my goods within 3-4 days and prices have always been reasonable. I trust their products more than other shops... See more
Been using them for Ecig oil for a few years now with no complaints, always next day delivery as they are dispatched as soon as they get your order. Try them as you don't find customer service as goo... See more
Both the shop staff in Norwich and the on-line crew are helpful, friendly and very efficient. Amazingly speedy email response time. I'm a novice vaper and began with a very basic kit bought elsewhere,... See more
Company details
Contact info
Unit 13, North Norfolk Business Centre, NR279RQ, Northrepps, United Kingdom
- support@smokshop.com
- www.smokshop.com
What a lovely experience I have had…
What a lovely experience I have had with this shop online.
Over the last 5 or 6 years i have made at least 25 orders and they are quick and easy to deal with. Last order was incorrect they sent the correct order the next day I really have no complaints.
Thanks for being a 5 star business
High quality, excellent customer service
I've been with Smokshop for about 8 years. In all the time with them, I've always received my goods within 3-4 days and prices have always been reasonable. I trust their products more than other shops as the quality has always been excellent. I only needed to contact them a couple of times In all this time and the issues were literally sorted within 24 hrs. They have excellent communication. Even when the prices go up next year (after our beloved budget) I will continue to use them.
Don't Bother Going Anywhere Else!
I can't believe (and am so grateful for) how good smokshop are. I've been a customer for years, they are SO helpful, SO prompt, SO reliable. Recommend 100% and will never go anywhere else.
Bought a smok RPM 5 was fine for one…
Bought a smok RPM 5 kit was fine for one day next day I filled it up (not overfilled) burning taste checked it over and had leaked everywhere internals were soaked. (I know how to use ecigs, before anyone comments) wished I watch the reviews on YouTube first.
Can't see how much more info I could give.
£39 down the drain

Reply from Smokshop
Brilliant as always
The correct items were received quickly. I highly recommend this company!
Great prices and service.
easy to order and really fast delivery…
easy to order and really fast delivery would recommend to friends and family
Excellent service as always.
I have been purchasing from you for years
I have been purchasing my e liquid from yourselves for a number of years and the service you provide is exceptional delivery next day confirmation of order etc.
Always have ordered from here
Always have ordered from here, never in 5yrs have I had a wrong item or faulty. Service is top notch I order one day and 9 times out of 10 its here the next day. Wouldn't shop any where else, we have a local shop too which the staff are lovely in North Walsham I just can't get there much so ordering is just as good.
First class service
First class service and first class…
First class service and first class delivery never had any problems
Amazing service!
Easy to navigate the website. I have placed several orders now and they ALWAYS arrive within 2 days and there is never a problem with the order.
I have ordered from various other shops previously and these are by far the best!
Been using them for Ecig oil for a few…
Been using them for Ecig oil for a few years now with no complaints, always next day delivery as they are dispatched as soon as they get your order.
Try them as you don't find customer service as good as this anywhere now. I'm in Birmingham they are in Norwich so the next day delivery at standard Royal Mail delivery is good, delivery is around £1.89 regardless of the size of your order so no rip-off there. It's good quality oil they sell
Excellent service......Got what I…
Excellent service......Got what I wanted. Fast and reliable. Thank you X
Always a great service from the online…
Always a great service from the online team and I have been coming here for years. Thanks
Delivery is always on time and if there…
Delivery is always on time and if there is ever a delivery problem it is sorted out quickly.
I have used smok shop for a few years now and am more than happy
Excellent service every time without…
Excellent service every time without fail I highly recommend
Always knowledgeable and excellent…
Always knowledgeable and excellent service from these guys👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







