SMERGERS - Private Financial Network For SMEs Reviews 76

I am writing this review, due to my 2nd time of having very poor customer service with Smergers, refusing to return messages, after paying for a membership with their site; $500 USD.
 
The first time, it took several weeks--after I had paid for a yearly subscription!--to have my account activated. That was because "no established big company email." If I'm paying several hundred dollars for an account, then it should not matter how well my company is established, nor should I have to wait for several weeks, to get activated, using a prior school email set up.
 
Secondly, only having WhatsApp for communications is a very poor customer support. WhatsApp is not compatible with any VoiP, which is my phone system. Setting up something with Zoom or Google Meet would be much more viable, since one doesn't need an account with them, to use the service, to discuss issues. Emails, after a point, are ignored.
 
Now, I made a change to my profile, and have had my account pending since April 9th and am unable to use it. This is extremely bad business, for a *paying client!*  If it is due to the *lender*--*I* don't charge fees--I work with who charges for underwriting, due diligence, and related expenses on loans/investments of $10M, and if that's against Smergers policies, then I need to be told that, and be able to swap back to prior vendors, who don't charge fees like that...this costs me time and opportunities, and to not be able to directly have any sort of *reliable* customer support is poor business practice, especially given that I have paid for access.

Reaching out to the CEO via LI hasn't yielded results. I think just one client paying $500 would cover costs for using Zoom/Google, professionally, for tech support; ignoring emails, including my recent forwarding of claims with the FTC, are signs to avoid this company.

In response to their reply:

If the bond firms are not approved, then I should be able to revert my profile to the prior version, which had been fine, for 9 months. All correspondences have been ignored, since April 9th.

Smergers was useful for exploring business opportunities and making first contacts. Interface is clear enough and listings are many in my country. Some responses take time but overall experience was positive and professional.

I paid for membership but couldn't reply via their website to business who were (very) interesting in my company which I wanted to sell.

Very frustrating. Nobody replied when I complain! Waist of money.

Answer to your answer:

I was introduced, but when I replied in the chat possibility, nobody received my message.
Until one of them contacted me twice, but I couldn't reach him. Your answer to me was: " Everything is working, and try again''.
My message to all the interested people remained unread, while I am sure they wanted to contact me.

Stay away from this company, terrible customer service, they took my money then blocked my account. Scammers UPDATE !Thank you for the clarification.

To be clear, my payment was taken and shortly after that I attempted to change the listing. That was never the agreement, and regardless of profile edits, I am legally entitled to cancel and receive a refund within 14 days under UK/EU consumer law.

I do not wish to continue with this account. I am not disputing platform rules. I am simply exercising my legal right to cancel and receive a refund within the statutory cooling-off period.

I do not understand why this is being prolonged. I am requesting a refund only.

Please confirm when this will be processed. ***FURTHER UPDATE****

I subscribed to a paid plan with SMERGERS and requested a refund shortly after, within the statutory cooling-off period applicable to online purchases in the EU.

Despite multiple written requests, the refund was refused and I was repeatedly redirected to internal policies rather than consumer law. Alternative options such as account changes or transfers were offered, which I declined, as I simply wished to cancel and receive a refund.

Communication became inconsistent, and the matter was eventually stated as “closed” without resolution. I am now pursuing this through formal dispute resolution and my card provider.

I am sharing this experience so other users are aware of how refund requests are handled.

I Spent 10000 INR On smergers Plat form My subscription is over but I could not get postive outcome . Their claims are seen best on website but actually it is underscore. Think many times before spending on this platform. I have lost my money and confidence 😞

We get very good support from SMERGERS
So we give 5Star.

Their assistance was thoughtful and professional

This platform is good , I found the one I was looking, and made new business deal . Shilpa was very helpfull

Good Ai interface so far but I need to talk to an actual person and have failed to be connected. Please reach out. I have for now indicated the free option to understand how this really works.

Update: I got a call from an assistant who helped me through the registration process. My profile is now active online.

Unprofessional customer support. They wont assist you with anything. Glad i decided against selling my business on Smergers

SMERGERS team cares only about subscription fees. For over a year and having 2 companies registered I had only one introduction. It is a total waste of time and money as there is no follow up

I'm doing this review mainly because of Shanthi. Shanthi was very helpful in helping me to open an account. Due to unique circumstances I had some difficulties doing so, but Shanthi went miles in helping me resolve the issue.

This is waste of time and money
The first thing is to pay for the smergers and then they will introduce.

Smergers has a good filter mechanism which allow me to find prospective leads of investee and/or project owners which fit to our criteria. The platform is also well structured and user-friendly. So it is very helpful for me in doing the project review

It’s a good advertisement to sell your business.

1. Good UI/ Overall operations & connections.
2. Few visual data of related industry metrics can be added.
3. Add a column of successful deals, when made, few testimonials post transaction. This will increase confidence.
4. Add a column of various schemes given by govt to businesses, this will help in decision making points and bridge the gap between deals.
5. Add a chatroom, so that new entrants can resolve their hiccup questions.

We have been using Smergers for over an year now. The best featurs of Smergers are: 1) Verified profiles 2) Comprehensive info on deals 3) Response from nearly 100% targets. Smergers is now a major part of our Business development exercise.

SMergers is an excellent platform to receive high quality, verified opportunities for both Buy side and Sell sell deals.

Good experience with site. Shilp is helped me for process

Very professional Platform. Most of the parties are very genuine. We could able to close a nice deal for about INR 37.5 Million.
Only one suggestion if platform can mention about date of most recent update it will be very relevant . Even now I am very active on the platform and login at least twice in a week . I recommend it to everyone looking for M&A