smeg-service.co.uk Reviews 

wow!! Fantastic customer service from start to finish. My Smeg coffee machine was sent off and fixed within a week. A massive thank you to Dan who dealt with my case and responded to my emails very promptly, being super helpful and making everything so easy for me the whole way. Superb company, it’s hard to get much help from companies these days after you buy something. I wish everything was as easy as this! Thank you Smeg and Dan.

My correspondence was via email. I must say everything was efficient and professional. From support with packaging to collection everything went smoothly.

I contacted Smeg about my faulty coffee machine and they instantly replied, the whole process was really quick and easy. They sent me all the packaging I’d need and collected the item. Kept me updated with the repairs and have been so helpful. Dan was so lovely and informative! Thankyou!

Had a problem with my Smeg BCC02 coffee machine, which I returned under warranty. The whole experience was first class customer service from start to end. No questions asked, Smeg just handled the problem efficiently and Dan communicated very well throughout the process to keep me updated.

I needed the wiring diagram for an oven my daughter had acquired in her new house. Daniel Moorcroft of Smeg Service sent it to me within 3 minutes! Amazing service. Thanks.

I had a good experience with the service they provided
During the process of service, I had a communication with Dan
That was amazing very easy of providing service end to end

Going straight to Smeg spares to find a replacement part for an old but fully functional dishwasher was easy. When I supplied the wrong model number I was able to return the part with no hassle and helpful friendly advice by email to return it for replacement. Some otherwise hard to find spares are ordered direct from Italy when alternative suppliers are unable to help.

Had water leakage issue on my BC002, under warranty. Initial email communication was to do various tests and when they arranged collection it was a week to deliver back. Yet to receive but I'm sure it will be fine. Dan dealt with my case.

Also did not cause issues as the company I bought it off went bust. Overall very pleased with the service 👌🏻

Requested a wiring diagram for my Smeg cooker and received it the next day. The quality of the cooker is awful, but the service is good!

I wanted to follow up after my poor review after return of my SMEG espresso machine from repair . Dan was excellent and really hopeful. The machine was returned having been repaired but still wasn’t able to produce coffee through filter cup and Dan advised me to clean the filter cup as this can be the problem. It turned out that this was additional problem which I fixed after following Dan’s instructions. Thank you Dan and team!

Had a fault with my coffee machine and within a week it was collected, fixed and returned. Very happy with the service I received, Dan kept me informed through the process

Text sent from Oz got an immediate response from Dan who was first class in looking at photos of our oven and found a model very close to ours.
Many thanks for your help Dan.
Alister

Dan at Smeg was great. Quick service, kept up to date throughout the process

Can’t thank Dan Moorcroft enough…first class service and excellent response time. 5*****

From start to finish the support team were helpful and the service was efficient. Each step they have been informative keeping me updated with progress and helping me with questions. Mike was helpful sending out packaging and arranging collection. Dan has arranged the return after the coffee machine was fixed. Both have been helpful and communication has been excellent.

From start to finish the support team were helpful and informative keeping me updated with progress and helping with questions as well as getting packing etc to me. First Mike, then Dan were both incredibly patient and helpful.

Amazing service as always, Dan arranged the return quickly and communicated throughout

I had a really positive experience. Dan has been super-helpful in organising for our SMEG bean-to-cup coffee machine picked up, fixed and returned. The whole process was really straightforward and Dan was always quick to respond to my emails and give me updates on the progress of the repairs.

After checking with Servevast I ordered a part for an old dishwasher; I had to wait for 10 days for delivery. It didn't fit anywhere and I couldn't figure out how to use it. Customer Service started off helpful but ended up telling me I was on my own as the part was for installation and so not part of their remit. Eventually I discovered I didn't even need it. I only got a refund after repeatedly contacting Customer Services and getting a final, surly, dismissive, rude email.

My coffee machine broke, I registered the problem with Smeg online. Shortly after, a representative emailed me with details of how they would collect the product, they even sent me out packaging! My machine was then repaired within a week and delivery back to me is now scheduled.