SMC Ford Reviews 

Recently had my car booked in for a repair with the Gillingham branch. After working a night shift I woke up at 06:30 for collection at 7 from Michael. He did not turn up, it is now 3 days later and after 8 calls to them to try and get a reason why (only 1 answered) I still haven’t got a call back.
No apology
No explanation
No attempt to rebook/get the work done

Definitely would not recommend

Recently bought a 2022 Kuga, The Car had gone to another branch the Staff member at SMC Crayford got the car back for us and kept us updated all the time we was waiting it's arrival. Helped us through the process of buying the car and answered all our questions.. Yes I know it's his job but he's very good at it... Thanks Matthew

After sales issues at SMC Uxbridge . Two cars purchased in two years and both broken down with the same issue .
No after sales support but guess once they get your money , they really do not care . I’ve submitted a complaint to Ford UK and the car finance company . Please do not buy a vehicle from SMC as they clearly sell used cars that are not checked properly before purchasing.

I recently purchased a Ford Puma ST from this dealership, having made an initial enquiry online I was contacted by one of the sales staff that from the word go was very professional and extremely helpful with all of my many questions. Due to my location being some distance away Mohammad took it upon himself to send me a video of the car as I had noticed in one of the photos that the car had some slight damage. Having watched the video which was full of detail about the car and its features I was happy to travel down to the dealership and take the car for a test drive. Mohammad kept in contact the whole time and was extremely helpful and patient with me when I had a good look over the car. The car’s stunning and I was quite happy to purchase it with some great offers added in to the deal by Mohammad. Really impressed highly recommend the dealership.

I phoned their Gillingham branch for a simple quote for brake pads/discs with fitting, nearly two weeks later no quote received, even though I phoned after a week to chase up the quote! 🤦‍♂️🤡

I’ve had some serious issues with my Ford Ranger’s transfer case &gear box, which unfortunately left me without my vehicle for over three months — a situation that would normally be incredibly frustrating.

However, I want to give special recognition to Hassan and Gary at Ford SMC Slough commercial, who have genuinely gone above and beyond throughout the entire experience.

They kept me constantly updated, always professional and courteous, and did everything they could to make a bad situation feel seamless. Their communication, reassurance, and willingness to follow up regularly made all the difference. Even though the delay was long and out of their control, I always felt looked after and in the loop.

Hassan and Gary are a credit to the service team at SMC Slough commercial. Without their support, this could’ve been a nightmare — but thanks to them, I felt like a valued customer the entire time.

Highly recommend their service — top marks for effort, communication, and care.

Needed a new security wheel nut at a cost of £50 plus vat.. or change the bolts for standard ones £10 plus labour.. but the lovely man in the part centre changed them for me for free… very happy, great place

SMC in crayford have been great with my commercial ford custom - always honest and costs are not stupid expensive - always keep me up to date with any issues and the quality of work is of a high standard. The service department is fantastic and easy to deal with

If I could give the Sittingbourne, Kent dealership no stars I would. I brought a car a year and half ago now. The day after I brought the car there was a loud noise coming from the breaks. Long story short. I have taken the car in 9 times. I have been made to feel I have done something wrong, and am told “we don’t know what it is, ford can’t fix it”. I have also been made to feel very uncomfortable by the looks I have received by staff and the noticeable eye rolls and sarcastic comments from “senior staff”. Once again I am expected to drive away with a faulty car that can’t be fixed when it was sold to me in this condition.

Every time I have collected they have told me they have changed break pads, discs etc. so clearly that’s not the issue. Told the mechanics at ford have drove it and down played the noise or made out that there isn’t one. To a point I had to take someone for a drive to show them. Which straight away the noise was there.

They are expecting me to pay just shy or £300 a month and just get on with a car that is embarrassing to drive. People look at me when I’m parking and reversing my car. My last car before this one the engine broke. I was stupid enough to trust them again.

Terrible service, unsympathetic lady on the desk who lacks customer service skills. Not all staff there have been rude and unhelpful!

Never using ford again. It’s disgusting how I’ve been treated. I can now see I’m not the only one receiving this service.

Purchased a new Ford Ranger this year, created the online Ford account, doesn’t recognise the registration?? so no access to any information regarding the manual! Have emailed the customer service centre multiple times, they answered the first query and sent me a link that didn’t work and I’ve probably emailed them back 5 times asking for help and am just being completely ignored ! Absolutely terrible service!

⸻

I had a fantastic experience at Ford SMC Slough thanks to Shah Monaf, who helped me find the perfect car – a Puma that I absolutely love! After spending most of the day searching for the right car, Shah’s excellent customer service really stood out. He was patient, knowledgeable, and genuinely cared about helping me make the right choice. He made the whole process smooth and stress-free. I couldn’t be happier with my new car and the service I received. Highly recommend Shah and the team at Ford SMC Slough!

I had my car booked in at Smc in crayford on the 24th of March for a service and mot the car needed some work done and I couldn't be happier with the work carried out a special thanyou to Stefano in the service department for looking after me once again I couldn't recommend Smc crayford highly enough many thanks 👍

My car has been getting serviced there from new and for the majority of the times I have been happy with the service. But the two people who have always been exceptional and stand out by far has been Kerry and Stefano. If you want fantastic customer service and care, these two have always been my go to. Pleasant, professional, and honest. Thank you Kerry and Stefano.

We've just bought our new car from SMC Ford uxbridge. 0ur experience was very good.We had excellent service from Steve Major who was very professional and knowledgeable. He found us the perfect car at a great price.
Barb & Bill

mr waheed was professional and kind, although i was upset at the delay in finishing the work required on my car. rather expensive but hope the work is worth the price as have yet to use my car.

WAS BOOKED FOR THE SERVICE WE HAVE DROPPED THE VAN WITH THEM TODAY WILL SEND ME DIAGNOSE PAST 2 DAYS WE HAVENT GOT ANY UPDATES FROM THEM WE PHONE THEM NO RESPOND AT ALL WHEN WE WHENT TO THE BRACH TO GET UPDATESTHEY SAID THEY HAVENT TUCH THE VAN AT ALL

The service side of the business is good. Staff are efficient and friendly in person and via email. However the phones are not answered for ver long periods of time.

And on one of my last visits, my van was scuffed and the manager stopped contact in regards to the scuff marks.

I bought a Used Ford from SMC Slough. The customer service from Shah Monaf was great. He took time and went through everything. Didn't rush through anything.
I would go back in future and buy another vehicle at this garage based on my experience. Thanks Shah

Purchased 2 brand new vans. Gordon in sales was great. Had issues with both vans, one retuning on numerous occasions with minor electrical issues all associated with the battery. Service department were extremely disappointing, almost to the point of arrogance and rudeness. The issues were never resolved to my satisfaction, and with costs rising to myself I have decided I am best resolving elsewhere personally. Just placed an order for another vehicle front a different dealership. Lovely vehicles and sales were great but once you sign up the service is extremely poor

I am disappointed with my experience today.
I took my car in for its interim service to find out that an oil change is not covered. I was surprised that the oil light came on as I’ve only had the car 11 months and it’s only done just over 6000 miles. Their guidelines are 18000 miles or two years and when I questioned this they said I do too many short journeys, which I don’t! No where to go from here!!
Also they do not give your car a courtesy clean like Toyota do, they now charge.
I love the car but am questioning the level of service offered by the Allen Group.