I tried SmartyMe, but with so many others things on I decided to stop. However, I subsequently got a bill for the years subscriptions. I wrote to the support team who emailed me back within 15 minutes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m glad the initial subscription is just a small amount so if you’re not happy with it, you’re only out a little bit. Unfortunately, it wasn’t even 12 full hours and I didn’t get a full refund, but... See more
Company replied
I found most subjects very intriguing and it encouraged me to learn more. If you’re looking for more of an overview on some subjects this is the place. I found, for me, the content on some were a lit... See more
Company replied
The company and their modules are fine. I became so discombobulated with personal issues that I failed to do my part but it doesn't require much, really. It's just commitment to do the modules.
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from SmartyMe App
We truly appreciate your wonderful feedback! It's fantastic to hear that you found our customer service amazing. Thank you for sharing your thoughts!
Subscription easy to cancel
I asked for my subscription to be cancelled and it was done within 24 hours without any questions. Thank you!
24 June 2026
Reply from SmartyMe App
We're glad to hear that the cancellation process was quick and hassle-free for you! If you ever decide to come back, we'll be here ready to help you out.
Totally forgot to cancel
Totally forgot to cancel. Emailed support and ask for a refund and cancellation, had both done and money back in my account same day!
25 June 2026
Reply from SmartyMe App
We're glad to hear that you had a seamless experience! It’s great to know that both your refund and cancellation were handled promptly. Your satisfaction is important to us!
Support was excellent.
Refunded right away,very easy to deal with, and the customer support was excellent. I'll definitely be signing up again in the future
25 June 2026
Reply from SmartyMe App
It's fantastic to know you had such a positive experience with our support! Your mention of the quick refund process and helpful service is great to hear. We're looking forward to having you back!
Reply from SmartyMe App
It's wonderful to hear you had such a positive experience! Your appreciation for our quick service means a lot to us. Thanks for sharing your thoughts!
Customer service is really fast and…
Customer service is really fast and clear , straightforward . Thanks Nikki for your help haven’t started using the-00 yet as I just bought . Looking forward to have fun and enhance my abilities
25 June 2026
Reply from SmartyMe App
We’re glad you found our customer service fast and clear! It’s awesome to hear you’re looking forward to using the app and enhancing your abilities. Enjoy your journey with us!
The app is awesome
The app is awesome. Just need to make some adjustments now but once back on track I will be contacting you back. Thanks for everything 🙏
25 June 2026
Reply from SmartyMe App
We’re glad to hear you find the app awesome! We're here to support you whenever you're ready to make those adjustments. Thanks for sharing your thoughts!
So Apparently I forgot to cancel...
So Apparently I forgot to cancel my subscription - I saw the charge come through around 2am. I filled out a support request in the app and submitted it - no more than 5 minutes later I received a personal (not canned) reply from a real person letting me know they processed the refund and cancelled my subscription. Really a major step above everyone else as far as customer service goes. Really impressive.
25 June 2026
Reply from SmartyMe App
Receiving such a fantastic review on our customer service is truly rewarding! It's great to know that we could handle your request quickly and personally, reflecting the care we strive for. Thanks for recognizing our efforts!
I didn’t use the app but
I didn’t use the app, but when I complained about how I was billed for no usage, they were professional enough to refund all my amounts without any argument. I will give them a go again.
25 June 2026
Reply from SmartyMe App
It's wonderful to hear that our team handled your billing concern with professionalism! We're glad to have you consider giving us another try. We're here to assist you whenever you're ready. Thank you for your support!
Reply from SmartyMe App
We're glad to hear you find the app enjoyable and relatable! Your experience means a lot to us!
Warning: RIP OFF, they stole every month a different amount of money directly from my bank account so that we did not notice
Here is my experience with Smarte-me: it is quite detailed in case you live the same terrible experience. Everything said below is true and I am available to Trust pilot team to show the documents to prove it.
- 26 April 2026 , i ordered a digital book (after seen an add of SmartyMe in Facebook) for 15.69€ and they were supposed to send me a code to access it. But i never received it despite many contact with customer care that said "we escalated the issue you encountered to our technical team. They will be conducting a thorough investigation to determine the root cause and implement a resolution as soon as possible. We will keep you updated".
- 4th may 2026, after many exchange the refunded 15.69€ and confirmed by mail that " First of all, let me please assure you that your subscription has been canceled, so there won’t be any future renewals or charges. I am also happy to inform you that a refund of the 15.69 EUR transaction made on 26 April was processed as well!"
- 29th May 2026: I did not noticed immediately, but they took 20,64€ directly in my bank account
- 21 June 2026: they tried from Ireland to retrieve 40.26€ directly in my bank account. It was blocked by my bank. They tried again from the Netherlands and they succeeded to stole 40.26€
As a conclusion, my experience was very bad and i am now convinced this is not an honest organization. Be carreful as their customer care service is very polite and reactive but behind this, it is just a way to get your bank account and stole every months some amount of money (different each time)
Jean-Yves
FRANCE
21 June 2026
Unprompted review
Reply from SmartyMe App
Hi Jean-Yves, Ellie here, Head of Customer Care at SmartyMe. You've laid this out in detail and with dates - I've read it carefully and I'm not going to brush past it. What you're describing, including the charges after you received written confirmation of cancellation, is something I want to look into directly and personally. Please email me at tp.ellie@smartymeapp.com with your account details and any documentation you have, and I'll treat this as my immediate priority.
It’s a great platform, up-level customer care.
It’s a great platform. I really like the material and the style of communication from the company. From what I can tell they are a group of people who really want to make life better for others by helping us learn to communicate more effectively.
My schedule was busier than expected this quarter and so I stopped my membership for now. I got a sincere we appreciate you cancellation letter and real communication from human about options to renew in the future if I ever decided to. Great experience with a great company look forward to coming back when my schedule is less busy.
25 June 2026
Reply from SmartyMe App
Your positive feedback truly brightens our day! It's great to hear that you appreciate the platform and the personal touch in our communication. We understand how busy life can get, and we're glad your experience was a good one. We're here whenever you're ready to return!
Amazing customer service and excellent…
Amazing customer service and excellent product. Thank you for Nikki!
24 June 2026
Reply from SmartyMe App
We're excited to hear your appreciation for our customer service and product! Nikki will be thrilled to know you had a great experience. Thank you for sharing!
Reply from SmartyMe App
It's great to see your appreciation for our quick and dependable service! We're glad you had a positive experience!
I liked the simple lessons but they…
I liked the simple lessons but they seemed to be a little slow for beginners
23 June 2026
Reply from SmartyMe App
It's great to hear that you liked the simplicity of the lessons! We will definitely take your thoughts on the pace into consideration. Thanks for sharing!
The person took care of my concerns…
The person took care of my concerns quickly and accurately.
22 June 2026
Reply from SmartyMe App
We're glad to hear that your concerns were taken care of quickly and accurately! It shows our team's commitment to providing great service. Thanks for sharing your experience!
The team was informative and thurough…
The team was informative and assisted me through the process. Though I had some oversights and confusion on my behalf, they were able to help me achieve my goal for the challenge I had. Thank you very much.
22 June 2026
Reply from SmartyMe App
We're glad to hear that our team provided the support you needed! Your acknowledgment of their thoroughness and assistance in helping you achieve your goal is great to see. Thank you for sharing your experience!
Professional customer support with a…
Professional customer support with a genuine desire to help!
22 June 2026
Reply from SmartyMe App
It's great to know you had a positive experience with our team! Your recognition of our commitment to assistance truly motivates us. Thanks for sharing your thoughts!
Excellent support from the SmartyMe…
Excellent support from the SmartyMe team! They are professional, efficient, and clearly care about their users. My inquiry was handled promptly and with great attention to detail. Highly recommend this platform for anyone looking for quality service.
22 June 2026
Reply from SmartyMe App
Your praise for our support team is greatly appreciated! We're committed to providing attentive and professional service, and it's wonderful to hear that your inquiry was handled promptly. Thank you for recommending us; your support means a lot!
It's refreshing to get a response so…
It's refreshing to get a response so quickly. That doesn't happen much these days. A big thank you to SmartyMe!!! Joe
22 June 2026
Reply from SmartyMe App
Your appreciation for our quick response means a lot! We're glad we could provide you with timely assistance. Thanks for sharing your thoughts!
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