Fast, Helpful and Excellent service every time! We have used Smart Hospitality supplies for all our menu requirements over the last 3 years. The menu's are very good quality and have been key to... See more
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See what reviewers are saying
We are extremely happy with the service that we received from Smart Hospitality. Our enquiry was dealt with very efficiently and all our questions were answered promptly. The finished goods arriv... See more
Company replied
I have used these guys for many years. Unfortunately my latest order from start to finish was disappointing from a customer service point of view. Errors in printing (not completely their fault) bu... See more
Company replied
At B3 Designers we have used Smart Marketing services for a few projects. It always has been easy to customise any product and the lead times have always been respected. The team is really respon... See more
Company details
Information provided by various external sources
The UK’s leading name is Hospitality Products and Supplies, Restaurant, Bar, Table Top Presentation, Hotel Guest Room, Venue Marketing & Promotional Items. In addition we are the trusted name in the supply of Back Of House Equipment, Kitchen Equipment, Cleaning & Disposables, Furniture and much more.
Contact info
138 Abbey Foregate, SY2 6AP, Shrewsbury, United Kingdom
- 01743 465 301
- hello@smartuk.net
- www.smartuk.net
3.8
Great
194 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor Service
Not in stock - no information at point of ordering that the product was not in stock and would be ordered from overseas - until i chased them. 3 weeks later the item arrived BUT with no instructions on how to put it together...... overall a very disappointing experience.
8 April 2021
Reply from Smart Hospitality Supplies
We apologise for the delay with your order, unfortunately there have been significant National delays with imports due to the Covid Pandemic. The product on your order is imported and unfortunately was delayed due to this. We did advise you of the expected delay after your order was placed and you agreed to wait.
We have notified the manufacturer that there are no instructions with the product and we apologise on their behalf for this, if you still require assistance assembling your menu stand then please contact us and we will endeavour to assist.
Regards,
Customer Services
Bespoke wooden bound folders
I requested 2 bespoke wooden bound folders for my business as a Celebrant. I was very impressed with the engagement of Mathew Jones. My request was obviously very different, and quite unusual, with a specific logo.
The folders arrived yesterday and I am really delighted with them. I would highly recommend Mat and the team, and appreciate the time and care that they took to produce two lovely, very individual folders.
30 March 2021
Unprompted review
Great service
Great service. Easy return and replace and great advice on the phone. Will definitely use again.
21 October 2020
Easy ordering process
Easy ordering process. Glasses delivered very quickly.
8 August 2020
Unprompted review
Great customer service
Great customer service. Great product and great price!
23 July 2020
Unprompted review
Sun loungers perfect
We ordered 2 sun loungers and they arrived in no time at all very well packaged indeed thank you.
18 July 2020
Unprompted review
Worst service in the world
17 July 2020
Unprompted review
Reply from Smart Hospitality Supplies
Hello Prince Charles!
You were refunded immediately once we had received notification from the manufacturer that this item was discontinued. Unfortunately this circumstance was entirely beyond our control.
Regards, Customer Services
Professional service
Excellent service from Matt. Received exactly what I asked for and carriage to Northern Ireland was very reasonable. Will definitely be ordering again.
7 July 2020
Unprompted review
Very Good service from start to finish.
23 June 2020
Unprompted review
Douglas Hotel Arran Ltd
Thank you for our new menu covers, we absolutely love them. It was great to match the framed border colour to our Bistro colour scheme!
18 June 2020
Unprompted review
Dumb hospitality rip off
Warning don't use
Didn't send goods
Then jacked up the price
13 June 2020
Unprompted review
Reply from Smart Hospitality Supplies
Thank you for taking the time to write and we apologise for any inconvenience caused. There are supply and demand issues within the hospitality sector at the moment due to COVID-19. The manufacturer had increased the price of this product and not fed the information through to retailers correctly. As soon as this was identified you were advised and asked if you would like to pay the difference or have a full refund. You chose the refund which was actioned immediately. Apologies that we were not able to fulfil your order on this occasion.
Still waiting
Asking for a review and goods still haven't arrived. Did you at least checked the order had been despatched first.
9 June 2020
Unprompted review
Payment taken
Payment taken, product out of stcok, email to say order cancelled, money not refunded...
Have had to raise as a dispute with my card provider now...
30 April 2020
Unprompted review
Very happy with the Bain Marie pans
Very happy with the Bain Marie pans. Well packed and swift delivery time.
10 March 2020
Unprompted review
Very Happy with Products and Service
This is the second time we have used this company and have been happy with product and service. Fast and efficient delivery also.
6 March 2020
Unprompted review
Quick response good service
Even though the product I wanted was not in stock after I placed the order, I really appreciate the prompt response from them and they also adviced on alternative products. I will surely check on their online shop again in future.
5 March 2020
Unprompted review
Product of excellent quality
Product of excellent quality and just fitted our requirements. Excellent service and delivery. Would recommend.
3 March 2020
Unprompted review
Quick efficient service
26 February 2020
Unprompted review
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