Smart Training and Recruitment Reviews 

44
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, guidance, and understanding throughout their learning journeys. Many people highlight the tutors' knowledge, patience, and dedication, which significantly helped them excel in their courses and build confidence. The personalized approach and willingness to provide extra help made a substantial difference for many individuals. The overall user experience is frequently described as excellent, with courses being well-structured and engaging, allowing for practical application of knowledge. People found the learning environment supportive and conducive to achieving their goals. The consistent and reliable support from the team ensured a smooth journey, making the completion of qualifications much easier and more rewarding for consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their tutors for exceptional support,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the supportive and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the support, guidance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I completed my Diploma in Management with Smart Training which has a great boost to my confidence and career progression. This has been my fourth qualification with Smart and I have always had a posit... See more

Company replied

Rated 5 out of 5 stars

I successfully passed my Level 2 English exams with the support of Smart Training. Debby Seiles guided me through the entire process and taught me everything I needed to not only pass, but excel in th... See more

Company replied

Rated 5 out of 5 stars

Smart Training have provided me with three qualifications since I started my role over 10 years ago, and I wouldn't be where I am now, without them. They have supported me with face to face train... See more

Company replied

Rated 5 out of 5 stars

The course was really well structured taking me through all the fundamental elements of coaching with both theory and practical workshops. My tutor was really supportive and knowledgeable helping me t... See more

Company replied


Company details

  1. Apprenticeship Center

Written by the company

We are a leading, national training provider offering high quality training and development for anyone wishing to further their lives, careers & job prospects in its many forms, with the aim of having a positive impact in the workplace.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(44)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great training provider

I have completed my IAG qualification with SMART along with my CET and I have had a very good experience. Knowledgeable tutors delivering quality learning and realistic deadlines.

Really happy with my experience

20 February 2025
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you so much for your review, Joanne! It has been an honour to be able to support you with your ongoing career progression and look forward to seeing your continued success.

Rated 1 out of 5 stars

Absolute Joke of a company

Never again will we be enrolling any of our staff onto a apprenticeship with this company. The poor tutors get absolutely snowballed with work to the point we have had some many different tutors we don't know what's happening. Poor communication and how the hell can you complete the qualification with a learner in the health sector without actually visiting and doing observations???? I smell a rat.

6 May 2024
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you for sharing your review and sharing your experience with us. We’re very sorry to hear that your journey didn’t feel as smooth or consistent as it should have been, and we completely understand your frustrations.

If you’d be open to discussing your experience further, please get in touch directly with us at askus@smarttar.co.uk.

Thank you again for taking the time to share your thoughts.

Rated 1 out of 5 stars

Worst Apprenticeship Provider

Worst Apprenticeship Provider. They don’t actual care about their students, they just want to fob you off and get the money for the courses. My advice. Do not touch this company! It’s so unprofessional!

1 June 2024
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you for sharing your review and sharing your experience with us. We are extremely disheartened to hear that you didn't feel valued and apologise for this.

If you’d be open to discussing your experience further, please get in touch directly with us at askus@smarttar.co.uk.

Thank you again for taking the time to share your thoughts.

Rated 1 out of 5 stars

Warning

Advice to other companies - This company is unethical and is run by bullies and I wouldn’t associate with this company at all.

15 July 2023
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you for sharing your review Jade, we are very sorry to hear that your experience with us wasn't as positive as it should have been.

If you’d be open to discussing your experience further, please get in touch directly with us at askus@smarttar.co.uk.

Thank you again for taking the time to share your thoughts.

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