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SmartFares Reviews 58,314

•
TrustScore 4 out of 5

3.9

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,431 reviews, reviewers had a great experience with this company. Customers generally find the booking process to be easy, straightforward, and quick, appreciating the clear options and lack of complications. Many people also highlight the competitive and often cheaper prices compared to other sites, with some noting fewer hidden fees and good deals. The website is frequently described as easy to navigate and use, contributing to a smooth overall experience. However, some people were dissatisfied with the payment process, experiencing issues with unexpected additional charges, discrepancies between advertised and debited amounts, and difficulties confirming transactions. There are also concerns about a lack of transparency regarding pricing, particularly with additional fees for seats or rebooking, and some customers reported problems with the website crashing or not allowing certain information to be entered.

What people talk about most

Price

Clients share ambiguous opinions on price, with many reviewers initially finding good deals and competitive... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as unexpected additional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of booking, navigation, and... See more

Website

Customers consistently note ambiguous experiences with the website, with many praising its ease of... See more

Payment

People report negative experiences with payment, citing issues such as hidden charges and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.

Rated 3 out of 5 stars

Easy to use and informative. I would have liked to be informed immediately after payment was made that my ticket was bought successfully, not wait to receive the ticket number at a later stage to con... See more

Company replied

Rated 3 out of 5 stars

The price shown was £294.95 but amount actually deducted is £301.24. Also I didn't get prompted to do approval on my bank website for the amount avtially being debited debited so I could not check it... See more

Company replied

Company details

  1. Travel Agency
  2. Flights Search Site

Written by the company

Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.

Written by the company

Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I didn’t book for flexible ticket

I didn’t book for flexible ticket. But it opted me in

5 April 2025
SmartFares logo

Reply from SmartFares

Dear Customer,

Thank you for your feedback.

Please note that add-ons, including flexible ticket options, are completely optional and can be selected based on your preference at the time of booking.

We’ve checked our records and can see that our customer support team was able to assist you with your concern. If you need any further help or have additional questions, please feel free to reach out to us anytime—we’re always here to help.

We appreciate your understanding!

Regards,
Smartfares

Rated 1 out of 5 stars

I bought a ticket advertised at €484…

I bought a ticket advertised at €484 and I got a charge for €505... what was that???

4 April 2025
SmartFares logo

Reply from SmartFares

Dear Customer,

Thank you for your feedback.

Please be advised that when selecting a currency other than USD on our website, the displayed amount is shown as an equivalent estimate in the chosen currency for your convenience.

As a result, your credit card was charged in USD. Any difference you may see on your statement is typically due to currency conversion rates and/or foreign transaction fees applied by your card-issuing bank. These fees and exchange rates are determined solely by your financial institution and are unfortunately beyond our control.

We strive to ensure transparent pricing throughout the booking process. If you have any further questions or would like us to review your booking in detail, please feel free to contact our customer support team. We are happy to assist you.

Regards,
Smartfares

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Please do not use this site—it’s a scam. I booked a flight ticket for $985, but later received an email requesting an extra $400 without any explanation.

3 April 2026
Unprompted review

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