Smarter Business Reviews 

266
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Luke knew exactly what my client needed and without any waffle sent me a quote, which the client accepted within a day of our inquiry. The whole process was quick and efficient and more importantly n... See more

Rated 5 out of 5 stars

My introduction to Smarter Business was through Luke Singh, one of their account managers. Luke has proven to be extremely helpful in securing me exceptional energy deals and I have come to seek his a... See more

Company replied

Rated 5 out of 5 stars

So far, so good. Just signed up for a 12 month contract so can only review on service so far. Courteous and helpful member of staff and competitive rates.

Company replied

Rated 5 out of 5 stars

My introduction to Smarter Business came through Luke Singh, one of their account managers. From the outset, Luke has been incredibly helpful, consistently securing excellent energy deals for me. His... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

Smarter Business experts in commercial electricity, gas & water contracts across the United Kingdom. Choose us as your energy & water partner.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

266 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(266)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

New Customer

So far, so good. Just signed up for a 12 month contract so can only review on service so far. Courteous and helpful member of staff and competitive rates.

7 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Wendy,

Thank you so much for the fantastic feedback regarding our service! I will be sure to pass your kind words along to Luke—he will be thrilled to hear them.
We truly value our partnership and look forward to working with you for many more years to come.

Kind regards,
The Smarter Business Team

Rated 5 out of 5 stars

My introduction to Smarter Business…

My introduction to Smarter Business came through Luke Singh, one of their account managers. From the outset, Luke has been incredibly helpful, consistently securing excellent energy deals for me. His professionalism, knowledge, and honest advice have earned my trust. I’ve recently signed gas and electric three-year contracts through Luke at very competitive rates, and I look forward to remaining a satisfied Smarter Business customer for many years to come.

26 June 2026
Unprompted review
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Reply from Smarter Business

Hi Nav,

Thank you so much for the wonderful feedback; it truly means a lot to our team. I’ll be sure to pass your kind words along to Luke. We look forward to a great partnership with you for many years to come!

Regards,
Smarter Business Team

Rated 5 out of 5 stars

My introduction to Smarter Business was…

My introduction to Smarter Business was through Luke Singh, one of their account managers. Luke has proven to be extremely helpful in securing me exceptional energy deals and I have come to seek his advice and trust his opinions. I have just signed another 3 year contract with Luke at very good rates and hope to remain a customer of Smarter Business for years to come.

18 June 2026
Unprompted review
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Reply from Smarter Business

Hi Peter,

"Thank you for the fantastic feedback! We are thrilled to hear that we've been able to help you save, as that is always our primary goal. I will be sure to pass your kind words along to Luke. We truly appreciate your business and look forward to partnering with you for many years to come."

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

Luke was very good at getting us a…

Luke was very good at getting us a better deal on our electricity
Very good service

15 June 2026
Unprompted review
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Reply from Smarter Business

Hi Julie,

Thank you so much for the fantastic feedback. We are thrilled to hear that we're helping you save on your electricity bills. At Smarter Business, our top priority is ensuring our customers see real savings, so knowing we’ve achieved that for you is incredibly rewarding. Thank you again for sharing your experience!

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

I secured a very cost-effective gas and…

I secured a very cost-effective gas and electricity contract for my business, and the entire process was handled swiftly and efficiently.

The process was simple, transparent, and quick from start to finish. The advice provided was professional throughout, and I felt fully informed at every stage.

I would highly recommend their services to any business looking for competitive energy contracts and excellent customer support.

15 June 2026
Unprompted review
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Reply from Smarter Business

Hi Saqib,

Thank you so much for the fantastic feedback! We are thrilled to hear that we could secure great savings for your business, as that is exactly what we strive to achieve here at Smarter Business. Knowing that you would highly recommend our services is the best compliment our team could receive. Thank you again for choosing us, and we look forward to supporting your business in the future!

Thank you,
Smarter Business

Rated 5 out of 5 stars

Luke was very helpful iwhen advising on…

Luke was very helpful when advising on our new contract.

1 June 2026
Unprompted review
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Reply from Smarter Business

Hi Phillip,

"We truly appreciate you taking the time to share this! Luke will be delighted to hear your praise for his outstanding support. Making our customers happy is what we do best, and we can't wait to provide you with the same top-tier service in the future."

Smarter Business

Rated 5 out of 5 stars

Renewal of electricity contract

Luke Singh sorted out the renewal of our rugby club's electricity contract for me. The fixed rate peak and off peak tariffs were very competitive and the whole process went very smoothly.

10 March 2026
Unprompted review
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Reply from Smarter Business

"Love hearing this! We know how important it is for clubs to keep overheads down, so we're glad Luke could secure those competitive rates for you. Thanks for the support, and we look forward to powering the club for years to come!"

Rated 5 out of 5 stars

quick and helpful response from Luke

16 March 2026
Unprompted review
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Reply from Smarter Business

"Thank you for the kind feedback! I’m glad to hear Luke provided a quick and helpful response. If there’s anything more you need, we’re here to help."

Rated 5 out of 5 stars

Luke Singh sorted out my electricity…

Luke Singh sorted out my electricity contract for me. He was easy to get hold of to discuss any questions I had and got me a good deal . Thank you Luke!

2 March 2026
Unprompted review
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Reply from Smarter Business

Thank you, Rosemarie. We’re thrilled to hear about your positive experience! Luke is a valued member of our team, and we’ll be sure to pass your thanks along to him. We're glad he was able to secure a great deal for you. Thanks for choosing us!"

Rated 5 out of 5 stars

Easy renewal

Richard SooKoo was really helpful with our electrical renewal. He contacted me in plenty of time and I requested a call back on a later date. The quotes he pulled together were split clearly and he included all costs, so there were no hidden surprises. Thank you for your help Richard.

7 October 2025
Unprompted review
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Reply from Smarter Business

"Dear Customer, thank you so much for the wonderful feedback. We are truly delighted to know that we were able to assist you in a timely manner and that Richard is consistently prioritizing your best interests. We will continue to strive to offer you the highest standard of service."

Kind regards, The Smarter Business Team

Rated 5 out of 5 stars

Luke was very good and promptly replied…

Luke was very good and promptly replied to every query.

1 November 2025
Unprompted review
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Reply from Smarter Business

Thank you for your sterling review. We value your business and look forward to working with you again soon.

Rated 5 out of 5 stars

Luke was reliable and professional…

Luke was reliable and professional happy with the work he completed.would definetly recommend.

10 November 2025
Unprompted review
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Reply from Smarter Business

Your outstanding review means a lot to our team. Thank you! We are excited for our next opportunity to serve you.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Provide us a new electric suppllier cheaper than before we had.

7 October 2025
Unprompted review
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Reply from Smarter Business

It’s genuinely a pleasure collaborating with you, and we’re thrilled to continue delivering the level of service you expect and deserve. Your support means a great deal to us.

Rated 5 out of 5 stars

Luke incredibly helpful and patient

Luke incredibly helpful and patient. Talked me through my options and supported me to make the right selection to ensure I was getting the best value.

22 September 2025
Unprompted review
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Reply from Smarter Business

Truly grateful for your feedback. It’s a pleasure working with you, and we’re excited to keep offering the high-quality service you deserve

Rated 5 out of 5 stars

Luke was amazing handled my switch over…

Luke was amazing handled my switch over in 30.mins and halved my bill! Great service

19 September 2025
Unprompted review
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Reply from Smarter Business

Thank you so much for your feedback - it truly means a lot. We're excited to continue providing you with exceptional service and support for all your contracts.

Rated 1 out of 5 stars

RED WARNING LAMP ATTENTION!!!…

I wasted several hours trying to get my energy supplier switched.
A Smarter Business employee (Luke S.) gave me the prices for the Standing Charge – 40p and the Unit Rate – 22p at British Gas.
I agreed to everything, then had to submit all my details, complete a credit check, and go through the entire procedure.
I was so surprised when I received my electricity contract, but as it turned out, the price for the standing charge suddenly increased by 50% without any reason or information from the contracting party, and the price for the unit rate also increased slightly, and I ended up with a different supplier without any information about these matters. I understand everything, but something like this isn't normal. When I mentioned it, the employee started acting offended and started threatening me that he didn't have to do anything for me and that helping me was embarrassing. Wanting to cheat a sick elderly person? I don't know what to call it, but I'll refrain from commenting on it further. Everyone knows what it is. I decided to contact the person above this employee. It turned out to be Ikshaan K., Senior Account Manager. At least, that's what the first employee had said. As it quickly turned out, the person, completely clueless, started making senseless attempts to circumvent what had happened. He started suggesting errors and mistakes. To which I replied that nothing was an error or mistake because there was email proof of everything. No one even tried to apologize or constructively explain anything. It's simply embarrassing how they're scamming people these days. This is a red flag. Beware of such practices so no one gets hurt!!!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Smarter Business…

I have been using Smarter Business since 2020 to source best rates for gas and electric for my business. I cannot recommend this company highly enough. More recently I have been dealing with Brad Jacobs who has provided a great service and also been very helpful with resolving any issues. Many thanks to Brad and the team. Jackie

15 August 2025
Unprompted review
Smarter Business logo

Reply from Smarter Business

Thank you for your feedback. We look forward to delivering outstanding services to you for your contracts

Rated 1 out of 5 stars

Just reported them to the ICO

Just reported them to the ICO. Got 10 calls in 15 minutes from these scammers.

10 April 2025
Unprompted review
Smarter Business logo

Reply from Smarter Business

We sincerely apologise for the unwanted communication you received. This does not reflect our business model or values.
If you would like your details removed from our system, please contact our customer service department customer.services@smarterbusiness.co.uk, and they will promptly assist you.
We appreciate your understanding and thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great customer service from Loren

Great customer service from Loren, went out of her way to get an issue sorted for me very promptly.

18 December 2024
Unprompted review
Smarter Business logo

Reply from Smarter Business

Thank you for your feedback. We look forward to delivering outstanding services to you for your contracts

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