Smart Currency ExchangeReviews 

2,140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and providing sound advice, making complex processes easy to understand. The service is frequently described as excellent, efficient, and seamless, with many appreciating the quick and trouble-free transfer of funds. Reviewers highlight the exceptional customer service, noting the team's responsiveness, patience, and ability to instill confidence during transactions. The user experience is generally positive, with many finding the process straightforward and easy to use, especially for first-time users. However, some people were dissatisfied with certain aspects, including issues with transfer rejections due to missing references and a lack of follow-up on promised callbacks.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Payment

Consumers generally report positive experiences with payment, highlighting that the process for transferring... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

People report positive experiences with user experience, highlighting the ease and clarity of the process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

Get a free quote

Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,140)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Alan,

Thank you for taking the time to leave your review. We're glad to hear everything went well with your transfer.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

A great service.

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound advice and answer any queries and the transfer of funds was swift and trouble free. A great service.

27 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jan,

Congratulations on your property sale.

Thank you for your kind feedback. We're so pleased you had a good experience with Matthew.

If you know someone who might be interested in our services, please refer them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 4 out of 5 stars

Danny is good

Danny is good.
But oh so busy!
Needs an assistant?

22 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi William,

It is a very busy time indeed!

Thank you for taking the time to leave your feedback. We hope to be able to help you again - and we'll be sure to pass your kind words on to Danny.

We look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

disappointed

I was disappointed that the first transfer to my Bank was rejected and the repalcement transfer the next day was still not accepted because of an apparent lack of reference/account number. I was left to sort the matter out myself.

27 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi customer,

Thank you for taking the time to leave your feedback.

We're sorry to hear that you were left disappointed with the delays to your transfer. Your comments have been passed on to our team for investigation.

If there is anything more we can do to support you, please don't hesitate to contact us on 020 7898 0541.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Process was smooth and everything was…

Process was smooth and everything was explained to me clearly. Service was prompt and will be recommending to my friends.

21 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Wei Li,

We’re delighted to hear that you had a good experience with your transfers. We hope to be able to help with your next transfer soon.

You can earn rewards through our referral scheme when you recommend us to a friend. Find out more: smartcurrencyexchange.com/tp-refer

Speak soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service

Super efficient, a good rate and speedy service. Thank you Rory for your help.

8 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi PJones,

We appreciate you taking the time to share your experience with Rory. We're pleased to hear everything went smoothly.

If you have any further needs or know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

All operatives were helpful and polite…

All operatives were helpful and polite making the whole process very easy and efficient

21 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stephen,

Thank you for taking the time to leave your review. We're pleased to hear you found the process straightforward.

We look forward to helping with your next transfer!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great company

Great company . Excellent communication. Would highly recommend.

15 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi N,

Thank you for taking the time to leave your kind words.

If you do think of any friends or family to recommend us to, you can refer them directly through our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Madame Zhang,

We appreciate you taking the time to share your experience with us.

We're glad to hear you had a good experience. We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very good efficient and professional…

Very good efficient and professional service

13 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Lee,

Thanks for your positive feedback. We’re really glad to hear you found the service efficient and professional.

If you ever need support with another transfer, we are always here to help. And if someone you know could benefit from our services, you can refer them here: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,

The Smart Currency Exchange Team

Rated 5 out of 5 stars

Easy to deal with and everything done…

Easy to deal with and everything done speedily.

11 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Nicola,

Thank you for your positive feedback. We’re really pleased to hear you found us easy to deal with and that everything was handled quickly for you.

If you know someone who could use our help, remember to refer them through our scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,

The Smart Currency Exchange Team

Rated 5 out of 5 stars

Danny was excellent from start to…

Danny was excellent from start to finish, this was our first time using SME everything went smoothly and we will be back when the occasion arrives where we need there services

15 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Huw,

Thank you for taking the time to share your experience. We’re so pleased to hear that Danny looked after you from start to finish and made your first time using us such a smooth one.

We’ll be sure to pass your kind words on to him. When the next opportunity comes around, we’d love to help again, so feel free to reach out anytime. Equally, if you think of any friends or family who might also benefit from this kind of service, you can refer them directly through our referral scheme: smartcurrencyexchange.com/tp-refer

Thanks again for your kind words. We look forward to speaking again soon.

Best regards,

The Smart Currency Exchange Team

Rated 3 out of 5 stars

There was a few days delay in receiving…

There was a few days delay in receiving my payment.
However after a phone call the problem was solved and the rate was somewhat better than my banks exchange rate.
I plan on making transfers from the UK to Spain monthly so we will see if things go smoothly from now on

8 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Thomas,

Thank you for taking the time to leave your review.

Sorry to hear that there was a delay during the process, but pleased to hear that it was resolved quickly.

We look forward to helping with your next monthly payment very soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

First time transferring monies

First time transferring monies. Everything was explained clearly, I received phone calls on the day, and at the agreed time that they had been promised. I was not chased, Iwas given time to think things over., and felt supported

13 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Debbie,

We're so pleased you were happy with the service you received and felt supported during the process.

We hope to be able to help with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service!

I had a really great experience with Smart when I bought and then, due to issues, had to sell my house in France.

Matthew Lane-Miller was just exceptional, so helpful and knowledgeable. I was super nervous about moving around large sums of money but he made it all very easy for me to understand.

Matt always put me at ease and always made sure I was up to date with everything that was happening.

I would recommend Matt to anyone for his professionalism and also the fact that he’s just such a great person to deal with!

10/10 would recommend Smart Currency Exchange, they’re excellent 👍

13 May 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Wow, thank you so much for this review Terese!

We'll be sure to pass your kind words on to Matt. Great to hear you were so happy with your experience with him.

If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Their customer care and ensuring the…

Their customer care and ensuring the customer experience was second to none

11 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mr Ratcliffe,

Thank you for taking the time to leave your review. We're so pleased to hear you had a good experience with us.

We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very professional and efficient

Very professional and efficient. Rory was very patient with helping us to transfer the funds from the sale of our house for a permanent move to France.

5 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Julie,

Congratulations on your move! We wish you every success for your next step in France.

Thank you for taking the time to leave your review.

If you ever need further assistance, we'd be happy to help. We can help with smaller, ongoing payments, transferring pensions, living expenses - and everything in between. All using your existing account with us.

We hope to speak with you soon!

Best regards,
The Smart Currency Exchange Team

Rated 4 out of 5 stars

Fairly simple.

Fairly simple.
The mobile phone app should be in Google Play for security however, and there are several apps on Google Play with similar sounding apps.

8 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for taking the time to leave your review.

We aim to offer so much more than being a faceless app. Many of our customers are transferring significant amounts overseas and we always aim to help them with one-to-one service to understand their needs and manage transfers effectively.

You can book a transfer over the phone, directly with your account manager - or via our online client portal while our mobile app is a work in progress to be updated.

Thanks again for your feedback. We hope to be able to help again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Matt Lane-Miller

Matt was friendly and informative. He explained the process clearly and was helpful throughout

8 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

We appreciate your kind words and the time you took to share your experience with Matthew.

We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

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