Smartcarerewards Reviews 

Terrible company! My fridge freezer stopped working so I took out a policy with them and they sent out a engineer a few days later, he came and didn’t do anything but look inside fridge and freezer and confirm I was correct it wasn’t working! Told me I needed a compressor and he will get it ordered. A week later the compressor was in stock and I could book my repair. Second engineer came and fitted compressor told me it’s now working and can put food in it in about 5 hours, went out bought £200 worth of shopping only to realise its not fixed, food wasted! called company and they booked another engineer visit a week later! The guy came done all the correct checks and informed me it can’t be fixed, my policy was cancelled and I’ll have to buy a new fridge freezer! 3 weeks I wasted with no fridge because of these people! AVOID AVOID AVOID! Was contacted 4 times within the 3 weeks cold calling me to take out policies for all electrical items in house also

After calling Hotpoint about a repair issue on a machine, was passed to Smartcare whom it turns out are owned by Whirlpool, as is Hotpoint. Sold a policy to cover my machine "If we can't fix it, we'll replace it like-for-like with a new one." This was (much) more expensive than getting someone local to look at the thing, but made sense. Or so I thought. So... the Hotpoint man turned up, and could not repair the machine as he didn't have the parts. "If we can't get them, you'll get a new machine" he confirmed. Shortly followed by a call from Smartcare telling me that they had cancelled my policy. So it was a "heads we win tails you lose" deal. A disgrace that is to be referred to the FSA.

I really hate the ongoing harassment of calls and wasted correspondence from Smart Care. I totally regret my foolishness in contacting these people after my washing machine was installed. Trying to contact them to stop the ongoing harassment just results in long wasted telephone calls that cut off, apparently due to ongoing Corona virus concerns!

Took out a policy and used it to repair fridge. That part was fine, no issues, and the cheapest way of doing things.

As part of the offer you can claim a care package for an appliance, I picked the washing machine one. Allegedly worth £40 - it was 1.5kg of washing powder and a delicates bag. Better than nothing I guess - but in reality about £5 from the supermarket for non branded powder.

As for the rewards you can use to buy new appliances - don't waste your money, you will get cheaper through doing a proper online comparison.

Not even worth 1star !
This company lie to you and the whole rewards process is a con ! They more than double the price of their goods on sale, then let you think theyve given you a load of money off the item via their 'rewards money back', but havent ! Theyre still more expensive than just buying the same item in say Currys, so they con you !
Check out the website prices and youll see exactly what i mean, microwave oven at £800, 'discounted' via their rewards money off to £249 in Currys !! Same make model, colour everything?? !
Avoid these

I was clear from the information that I wouldn't get a free cooker soo I wasn't expecting one (honestly why don't people the offer and not just review what they want to happen?).
The 'list' price was higher than I could find online but when the points deduction was made I saved loads of money.
Ordering was wasy enough and the delivery was quick and professional.

I ended up with smartcare rewards without realising.Ive had replacement washing machine and cooker,due to them not being repairable any more,with domestic and general,so why would I want to save rewards up to buy these items,when they replace them anyway.Also you cant use all you're rewards for one tidy purchase,as you have to pay half,and also you are paying an extortionate amount for you're policy,compared to not haveing the so called rewards.You have payed all that money in,so it's no reward at all.

I’ve only given it a 1 so as can write a review.
WHAT A CON !
I’ve got £2522.56 smart rewards and don’t even sell convection microwaves or freestanding mini ovens which is all I need.
If you cancel a policy or you have decided to not renew you will not be able to access them.
You have to have a current policy in place.

This is the worst con firm. This has got to be one of the worst cons in the world, you pay all this money, get great rewards and then you will receive a letter by post to claim your free Wpro Appliance Care pack plus register to get the rewards. The con kicks in, can't use what u have earned. Load of rubbish. No rewards or no free nothing. Full of rubbish. Whenever you call D&G they will ask you to call Smartcare. When you call Smartcare, they will ask you to call D&G. It’s like a game… making the customers like fools.

This has got to be one of the worst cons in the world, you pay all this money, get great rewards and then wow, the con kicks in, can't use what u have earned. Load of rubbish

Trying to get through to a human being is a disgrace, those smart are rewards are a scam, what a disgrace

One phone call and three days later my cooker repaired. Cooker is top of range but ten years old approx. Fault been recurring a few times over past few years but great to know it's always covered and no call out charge

Ordered a new fridge freezer in November last year 2022 but received a text message a month later saying due to manufacturing constraints there would be a 12 week delay.This was annoying but we decided to stick with it as we'd already waited a month...Tuesday 21st March 2023 just received a text stating there's still a long delay so after nearly 5 months of waiting and no contact we're apparently supposed to wait even longer WORST customer service ever!!

I placed 2 orders and Smartcarereward used Evri for delivery. I called their customer service to talk about the bad experience with Evri's delivery, they just showed their indifference.

How can I have any confidence buying any products from Smartcarereward?!

Last year I purchased a dishwasher at a discounted price with my smartcare rewards.
This year (2023) I am in the process of renovating my kitchen and purchased the Oven and Built in Microwave from Smartcare with my rewards.
In all instances I found the price to be elevated but with the rewards I used for each purchase I got it for less than I could find the appliance anywhere else and with the Microwave I managed to get it for £92 less than the best price any where else.
They are not a scam as people are claiming, but yes they do inflate their prices and in some instances by quite a bit. Even if I have saved £10 pounds on an item I am still the winner.

Smart care rewards its a scam don't bother tried to log in with the plan number and the post code,the system won't recognise but I know for sure the plan is the right one.Dont get fooled with this people's scams.

I have been with Domestic and General for Approximatly 28yrs and They have been great I have everything in my Kitchen Appliances covered also Tv my Irons and they also cover Computers and Vacum Cleaners. I have acumalated over £1300 in Rewards.
If I had to replace all my appliances It would cost me a fortune but I have peace of mind knowing It can be repaired or replaced if Not repaired.
I have also recommended my friends and Family whom have also taken out Insurance.
Thank You to the company.

Thank You to the company

Smartcare won't let me log in, saying they don't recognise my details which are shown correctly on my plan certificate. Nothing but a hoax !

Nice surprise to see that I had £262 to spend towards another appliance. But when price checking, the same appliance that I was interested in was still £200 cheaper just about anywhere (including Hotpoint UK) even after the full discount was applied! 1* for that + 1* for the free cleaning/care kit.