SmartBuyGlasses Reviews 

A very good customer service, always available

Got my damage replacement 🥰

There was an unexplained delay on delivery (they were trapped in HK??) but now they are here. They are great.

Genuine product . And best price on market .

Very good service,
quality glasses

The glasses are actually really good, they fit well and they have my correct prescriptions despite all the doubt they are actually a legit company and sell good cheap glasses, I also had my doubts in the beginning but here we are.

They have followed up on the query consistently from day 1 and finally managed to resolve the situation,going as far as considering a one time exception.
I truly feel valued and greatly appreciate their prudent discretion and support throughout the process

Due to delivery issues and a delay in shipping, my item arrived 2 months late. This itself is a poor service however, customer service did literally everything they could to assist in re-shipping the item when it was sent back to the supplier. Dubai has problems with deliveries due to poor educated staff and lack of structure and communication. Nevertheless, thanks to SmartBuyGlasses, the communication was literally every few days and they followed re-shipment thoroughly to ensure my TF sunglasses arrived without further delay. The glasses I ordered are fantastic, I am very satisfied with the product and it matches all details as published online. Ellen and her team did a great job to make this initially negative experience a positive one.
All models I ordered are excellent and match my expectations. Thank you very much.

After a delay my designer varifocal transition glasses arrived not from the UAE as expected but from Hong Kong.
Despite them having my full prescription the glasses were incorrect and my distance vision was blurred whereas with my existing glasses it is fine.
I contacted them on the day of receipt for a full refund and after some back and forth emails they agreed to give a refund.
This is where you have to be careful.
They said I had to pay myself to return them which cost me 240 AED (around£50) but then when they issued the credit they deducted a further 90 AED ( around £18) for their own shipping fees.
This is buried away in the small print of their terms and conditions and is very sharp practice. If I just changed my mind it would not have been so much of a problem but when the product is faulty you should get a complete refund.
So basically it has cost me 340 AED or around £70 to receive and return a defective pair of glasses.
Be careful if you use this company or go to a shop where you can refuse to pay if they are incorrect.

I always order my lenses from here, reasonably priced

Excellent price and quality

Came on time, glasses are great

This is the best online eyeglass shop. The frames are authentic and the application of the prescriptions are very acurate.

Legitimate company arrived as described on time

Genuine product

really good, fast delivery and good quality