Terrible from start to finish, poor games, old,dated platform. Crashed 3 times, deposited 50 got bonus 100 in total, gone in 12 mins!!! Deposited another 40 ( like an absolute Clown) got down to my la... See more
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excellent,friendly site with great and regular offers via my email.Any winnings which need to be wagered come off bonus funds before main cash balance every time unlike the majority of gaming sites... See more
Company replied
So slotsheaven.com I joined up to 2days ago is a sister site to mansion /casino.com so I wasn't expecting to be impressed considering my comments on both mansion and casino.com, but it's seems slots h... See more
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This has far most the Best support Chat i Know and i have used Most of The slots sites . I have Never Had a issue playing on Here I never play with Bonuses as i dont Like being stuck in wagering .... See more
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Company details
Information provided by various external sources
Enter the divine home of slots to enjoy epic bonuses, regular promotions, and hundreds of the very best games. Take advantage of our ‘Pay to Play’ Loyalty Scheme, shoot for one of our huge jackpots, or experience the thrill of our Live Casino. However you play at Slots Heaven, you’re guaranteed action around every corner. As a proud member of the Mansion Group family, winners of the Online Casino Operator of the Year 2018 at the IGAs, we take pride in providing our players with a safe and secure casino environment. All the Mansion Group brands are licensed and regulated in the UK, Gibraltar and Italy.
Contact info
732 Europort , GX11 1AA, Gibraltar
- International: +350 200 69061; UK Freephone: 0800 279 7347
- support@slotsheaven.com
- www.slotsheaven.com
2.8
Average
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No win at all .not even 5 euros
No win at all .not even 5 euros . Dont what type of RNG they are using its everything just not fair game
8 November 2019
Unprompted review
Reply from Slots Heaven
Hello mrqaidi,
We’re sorry to hear you have had a negative experience with us.
As a licensed casino operator, we work closely with the most reputable game providers, whose products undertake vigorous technical examination and testing.
We operate a zero-tolerance policy for products that fall short of meeting the necessary technical requirements.
If you would like to discuss this further, please don’t hesitate to contact us at support@slotsheaven.com.
The Slots Heaven Team
Not a responsible gaming venue
Not a responsible gaming venue. My account is verified and cash out has taken so long, I ended up cancelling and playing with the dough because I did think the money was coming! I lost just under 500 in an hour after cancelling my transaction which makes me think this site is fixed. Takes 48 hours to self exclude. I will be reporting to the governing body! Stay away!
6 November 2019
Unprompted review
Reply from Slots Heaven
Dear Ad orgi,
We strive to process withdrawal requests within the time frames referenced in our Withdrawal Policy. Owing to industry regulation, all customers submitting withdrawal requests are asked to provide us with valid identification and from time to time, this aspect of the process may cause a delay.
Rest assured that all of our responsible gaming tools, such as self-exclusion, take effect immediately after being set on a player’s account.
If you would like us review the matter further, please contact us at support@slotsheaven.com.
Kind regards,
The Slots Heaven Team
Great stuff!
21 October 2019
Unprompted review
Reply from Slots Heaven
Hello dasparta,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Awesome games
Awesome games, excellent customer service, would highlly recommend.
16 October 2019
Unprompted review
Reply from Slots Heaven
Hello nikpamata,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Scam
Scam! They misadvertised the wagering requirements on the welcome bonus so I withdrew my cash. It's been several days now and they have asked for a copy of my passport which I supplied and they wanted utility bill which I supplied and they keep asking for different documents everytime I supply them something. It's now reached a point where they're claiming there are no attachments to my emails which is untrue. I'm disgusted at the lengths they will go to not to pay out.
27 September 2019
Unprompted review
Reply from Slots Heaven
Hi Emma-Louise,
We're sorry to hear you've not had the experience you had hoped for.
We understand our Support Team has contacted you regarding your account and have provided further information on the matter.
Should you need any further assistance, please don`t hesitate to contact us at support@slotsheaven.com.
Kind regards,
The Slots Heaven Team
Love this casino
Love this casino, loads of great promotions and a good choice of games.
15 September 2019
Unprompted review
Reply from Slots Heaven
Hello Kelly,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Great platform
Great platform, many options, friendly and helpful customer service.
2 September 2019
Unprompted review
Reply from Slots Heaven
Hello bruno84st,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Very good service
2 September 2019
Unprompted review
Reply from Slots Heaven
Hello Ruby123,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
ACCUSED ME OF BEING A LIAR AND DID NOT CARE THAT I LEFT!!! VERY POOR!!
This was a very disappointing experience and sadly, the staff lied to me regarding a bonus they had promised and then sought to call me a liar.
They changed their tune when I informed them I would be warning fellow gamblers about the site and I was contacted and told they would come back to me when they had looked in to the matter. This too was a lie since I never heard from them again.
BEWARE! Very poor returns and some dubious behaviour by their staff, and they did not care at all that I closed the account.
UPDATE!
Just noticed that these people put more lies on a response to my original review.
THEY ARE LIARS!!!
Nobody contacted me and the situation was never resolved. Don't trust them they'll scam you!!!!!
14 August 2019
Unprompted review
Reply from Slots Heaven
Hello Paulco10,
We are sorry to hear you`ve had a negative experienced with us.
We understand our Support Team has contacted you with a detailed and thorough explanation regarding your account and the issue is now resolved.
Should you need any further assistance, please don`t hesitate to contact us at support@slotsheaven.com.
Kind regards,
The Slots Heaven Team
I used to love playing on slots haven
I used to love playing on slots haven, and I still do . The helpline used to be difficult but it seemed to have corrected itself I was happy with their response to my difficulty in making a withdrawal, they have corrected their twists, hypes, and turns and instructed me what ID documents they wanted so we are now back on good terms. I would not recommend their bonus the play through is extortionate. Unless it is free money based on deposits and loses I would be scared to accept. The site is better than most I would continue to play.
12 August 2019
Unprompted review
Reply from Slots Heaven
Hello customer,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
I signed up to Slots Heaven recently
I signed up to Slots Heaven recently, very large games selection, as well as very generous bonuses. Also they have the best customer service ive seen with their livechat, Vanessa was very helpful, polite and treated me to some casino goodies, couldn't be happier!
8 August 2019
Unprompted review
Reply from Slots Heaven
Hello Sofia,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Brilliant slots and their customer…
Brilliant slots and their customer service team and online chat support were outstanding
16 July 2019
Unprompted review
Reply from Slots Heaven
Hello Siobhan,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Good slot but could have better wins
15 July 2019
Unprompted review
Reply from Slots Heaven
Hello Cynthia,
Thanks for sharing your positive experience, it’s great to hear your feedback!
We aim to provide our members with the best service and to constantly improve.
Looking forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Slots Heaven
I had a query, which got resolved relatively fast. The LC agent was very helpful and kind. I was offered a great welcome offer.
4 July 2019
Unprompted review
Reply from Slots Heaven
Hello Aegon,
Thanks for sharing your positive experience, it’s great to hear your feedback!
We aim to provide our members with the best service and to constantly improve.
Looking forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Enjoy the variety of games
Enjoy the variety of games
Customer service is brilliant
3 July 2019
Unprompted review
Reply from Slots Heaven
Hello Kay,
Thanks for sharing your positive experience, it’s great to hear your feedback!
We aim to provide our members with the best service and to constantly improve.
Looking forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Reply from Slots Heaven
Hello Roxanprinces0,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Great but long withdrawal
Good casino but long withdrawal time 72hours processing
27 June 2019
Unprompted review
Reply from Slots Heaven
Hello mrlucky242,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Reply from Slots Heaven
Hello horned7,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
superb site
excellent,friendly site with great and regular offers via my email.Any winnings which need to be wagered come off bonus funds before main cash balance every time unlike the majority of gaming sites which rob your main balance before accessing any bonus funds.
The slots available are both numerous and fun to play and seem to pay out generally better than many other sites.
Any withdrawals are received promptly without any issues.
My favourite gaming site by a significant margin.
17 June 2019
Unprompted review
Reply from Slots Heaven
Hello thequffa,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Ridiculous withdrawal times
17 June 2019
Unprompted review
Reply from Slots Heaven
Hi Andrew,
We’re sorry to hear you’ve had a negative experience with us.
Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification, and from time to time this aspect of the process may cause a delay.
Slots Heaven aims to deliver the best service, please get in touch with us at support@slotsheaven.com so we can resolve this issue as quickly as possible.
The Slots Heaven Team
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