SlimJOY UK 

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Rated 5 out of 5 stars

I've just received my order which arrived in a few days. I've tried 2 sachets and they taste great, I really hope it works 😁🙏 I've seen many bad reviews here and I'm wondering is it where they're o... See more

Rated 5 out of 5 stars

I give slimjoy five stars. It overall makes me feel better within myself, more alert and energetic with less fatigue. Most of all it stops excess food cravings and helps with good digestion resulting... See more

Company replied

Rated 1 out of 5 stars

Made an order since the 15/08, haven't seen any item yet, mailed them after 15 working days, no response, no number to contact them, hope I've not been scammed by slimjoy. Wished I went through review... See more

Company replied

Rated 1 out of 5 stars

Total Scam. I’ve used many Weight loss ‘fads’ they all work, except for this one. Tried a 3 month bundle, using Waterout, ApidoBurn, FatBurn and Nightburn, followed all instructions to the letter.... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. also in
  3. Weight Loss Service

Information provided by various external sources

We believe that in order to achieve a higher quality of life, we must go back to nature. Our health solutions contain scientifically validated natural substances of the highest quality, designed to nurture our bodies and spirits. We know that dietary supplements alone are not enough to achieve a complete change. At SlimJOY, we understand that everyone is unique. We’re all at different stages of life and have very diverse lifestyles, which is why we believe taking an individual approach to our customers is crucial. This is why we provide you with complete support for a long, healthy, active and happy life.


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Rated 1 out of 5 stars

BEWARE I am cancelling my monthly…

BEWARE I am cancelling my monthly subscription as they have changed one of the items (night burner) to another flavour that’s disgusting, and without even asking or informing me. I have tried to ask for my original product back by e-mail, but been ignored. I’ve tried to contact them by online contact, but it stops working before I can get an order number in. They just want to keep taking your money. Update - I was unable to contact them at all to cancel, and my bank said I could only cancel and renew my card to stop the automatic payment. Luckily I managed to cancel through PayPal because I paid through them. BE CAREFUL ABOUT SETTING UP AN AUTOMATIC PAYMENT THROUGH THIS COMPANY!

3 March 2024
Unprompted review
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Reply from SlimJOY UK

Dear Alison,
thank you for your feedback.
We are sorry to read about your experience and would appreciate if you send us specific details to info@slimmium.com.
This would help us understand your situation better.

We look forward to hearing from you.

Thank you.

Rated 1 out of 5 stars

I have sent numerous emails about…

I have sent numerous emails about canceling my subscriptions I wanted to purchase one batch and you instead take money out of my account each month even after me trying to cancel each month. Of course without response !!!
Not enough this tablets don’t work but keep taking money from people !!

2 April 2024
Unprompted review
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Reply from SlimJOY UK

Dear Monika,
Thank you for your feedback.

We are sorry for the inconvenience that you have experienced.
We would appreciate if you send us specific details to info@slimmium.com and we will do our best to correct the situation as soon as possible and ensure that this does not happen again.

Thank you.

Rated 5 out of 5 stars

Regular user of Slimjoy products

I have been using Slimjoy products for a few years now, water out xxl being my favourite. I also use Slimmachino, Night-burn XXL and recently I’ve started Kiloshred, they are reasonably priced, taste fine and no high caffeine(major bonus for me) yes, they don’t arrive the next day but they are always here within a week, always include a free product and a discount, what more can you ask for?! And, I don’t mind the taste of Nightburn at all, if it’s diluted in the correct amount of water, it tastes fine.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

Delivery service is very bad

Delivery service is very bad , I order from Tuesday and still I wetting for my order and I don’t have any updates about my order

30 January 2024
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Hello,
We understand how frustrating it can be when you are not able to get the help you need. You can always contact us at support@sensilab.com and we will assist you further.

We will do our best to ensure that this does not happen again in the future. We apologize for any inconvenience that we may have caused.

Rated 2 out of 5 stars

Purchased 3 boxes

Purchased 3 boxes, I took body measurements and my weight, I have had no alcohol, no bread, no potatoes or take aways, I've changed my breakfast to coffee and fruit, soup for lunch and then evening dinner..and I've lost 2 lb in 3 wks...I really taught I would have more off me, cause I exercise and walking...

5 February 2024
Unprompted review
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Reply from SlimJOY UK

Dear Karen,
Thank you for your feedback.
All our products boost the effects of diets and physical activity. The speed and the amount of weight loss depends on every individual. Factors such as age, health, lifestyle, starting weight and weight loss goal should be taken into consideration. Food supplements are not a substitute for a varied diet and a healthy lifestyle. A balanced diet and a healthy lifestyle are important.

You can always contact us at support@sensilab.com and we will assist you further.
Thank you.

Rated 2 out of 5 stars

I'm writing to the people who paid for…

I'm writing to the people who paid for their items and didnt receive it. If you paid by PayPal go to resulation and give them all yr emails.

7 January 2024
Unprompted review
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Reply from SlimJOY UK

Dear Heather,
We are sorry for the inconvenience that you have experienced.
You can always contact us at support@sensilab.com and we will assist you further.
Thank you.

Rated 1 out of 5 stars

I ordered and have heard nothing

I ordered and have heard nothing . Wish I had read reviews before purchasing . Many people have not received their order and the good reviews must be fake because it’s a scam

21 November 2023
Unprompted review
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Reply from SlimJOY UK

Dear Paula,

We are sorry for the poor customer service that you received. We assure you that we will do better in the future. We value our customers and if there is anything that we can do to make your experience better, please do not hesitate to contact us at support@sensilab.com.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

Terrible service, order not received

Terrible service. My order is apparently shipped for past 3 weeks and no sign of it. Just waisted money! Dont buy

6 November 2023
Unprompted review
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Reply from SlimJOY UK

Dear Pati,
We are sorry for the inconvenience that you have experienced. We realize that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again. Please contact us at support@sensilab.com.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

SCAM DO NOT BUY

Company is so difficult to get hold of and communicate with( unprofessional) I’m unhappy with the general service of the company and the fact that the health risks and symptoms from consuming these products are not stated anywhere. Unsafe products which don’t work. However I can’t send my parcel back as I can’t get hold of the company to return the parcel ( I expect s full refund as my parcel is unused and unopened) as well as I tried to pre cancel the order before arrival but that wasn’t allowed by the website. Scam.

11 November 2023
Unprompted review
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Reply from SlimJOY UK

Dear Ruby,

We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can.
If there is anything that we can do to improve your experience, please do not hesitate to contact us at support@sensilab.com. We hope that you will give us another chance in the future.

Rated 1 out of 5 stars

You will regret taking these products

I took this product 2 years ago and have just suffered the consequences for 2 years after these products will leave you with stomach bleeds and a lot of pain, yet i couldn't contact them to get my money back due to it being impossible to contact them, they should not be able to sell any of this it will make you sick, i didn't have any stomach issues before i started taking them, so if you wanna spend your days in a hospital and waiting for referrals for colonoscopys go ahead and take these products but it'll only leave you with health problems

9 October 2022
Unprompted review
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Reply from SlimJOY UK

Dear Mary,
thank you for your feedback. We are sorry to read about your experience and would appreciate if you send us specific details to support@sensilab.com. This would help us understand your situation better.

We look forward to hearing from you.

Thank you.

Rated 1 out of 5 stars

I had an hysterectomy at 47

I had an hysterectomy at 47, I am now 59 in quite good shape but needed to lose some unshiftable tummy weight. I tried this product, nothing, no loss of weight it's a scam.
I have been told that it is down to a hormonal imbalance. So, ladies, see your doctors for blood tests & get your hormones balanced, works wonders! July

12 July 2023
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Dear Tusha,
Thank you for your feedback.

All our products boost the effects of diets and physical activity. The speed and the amount of weight loss depends on every individual. Factors such as age, health, lifestyle, starting weight and weight loss goal should be taken into consideration. Food supplements are not a substitute for a varied diet and a healthy lifestyle. A balanced diet and a healthy lifestyle are important.

All our products come with 30-day satisfaction guarantee.

Please do not hesitate to contact us support@sensilab.com.
Thank you.

Rated 1 out of 5 stars

Just another scam

It doesn't work.
I tried a bunch of stuff from here over the course of two months and felt zero difference to my health or wellbeing.
Just another scam

20 February 2023
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Dear Jacky,
We’re so sorry that the products did not meet your needs. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.
We would appreciate if you send us specific details to support@sensilab.com.
This would help us understand your situation better.
Thank you.

Rated 4 out of 5 stars

Wanted to try and make a positive…

Wanted to try and make a positive review for a change. I live in Scotland and sometimes the post takes a while but I ordered my items at the weekend and I got them yesterday, I was a little concerned that they would take ages. I was so excited to open the box and I ordered the starter pack at £49.00 I have a very early menopausal fat around my stomach, I had always been a size 8/10 all my life and now I'm fat! It is only on my middle. I read it all really carefully and started it yesterday afternoon, I have no problems with the taste and it's fine mixed with water. I'm not sure if it's complete coincidence but I can see my tummy button, I've not been able to gaze down and see it! However this is why I took 1 star off, I usually have very hard to move stools, my area down there was damaged by a horrendous birth and I have no feelings of needing the loo, so it literally I have to run as it's falling out! Sorry for description. Today though I've been 3 times to the loo for that elusive No.2! It is a little runny, bit worried about getting the train home soon! So maybe this is why I'm a little smaller? Later I'll take measurements and then report back as I completely understand what it's like to feel stuck and it's a horrible feeling, I've lost a lot of confidence due to my weight, I'm trying to set up a hypnosis and therapy practice but I want to feel really good and in control again. It would also be nice to go out once in a while too. I'll absolutely tell the truth no matter what. Think if you spend over a certain amount you are offered a free gift, I ticked the big shake maker, I got 2! I'm so happy as then I have one to use straight away and one clean in the cupboard, I also do a protein shake in the morning as I'm not a morning eater, this shaker is actually better than my more expensive one. Thank you and I'll report back in 14 days 🙏

4 September 2023
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Dear Louise, we are so happy to hear our products are helping you! You can always contact us to info@slimjoy.com for any further assistance.

Rated 1 out of 5 stars

Slimjoy an apt title .

Ordered product on 31st of July still not received package . Hold little faith in ever receiving it . Should have read reviews before purchasing . Slimjoy indeed .

23 August 2023
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Dear Liam, we are sorry to hear you did not receive your order. Please send us an email with your order number to info@slimjoy.com and we will assist you further. Thank you!

Rated 2 out of 5 stars

Slimjoy Kiloshred

A week ago I ordered Slimjoy Kiloshred since it seems promising looking at their ad, and I’m so desperate to lose fat. Honestly, I’m not overweight but I want to get my body back when I was in 20s. My diet is low calorie deficit with 30 minutes of walk / exercise a day so I thought taking this product would surely help even more. So far, I don’t see any difference on my body measurements or weight. I ordered one more to give it a month try, so I’ll see and get back with another review.

8 August 2023
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Dear Camilla, we are sorry to hear this product did not help you yet. For the best results we recommend taking a product between 30 and 90 days (depends on persons metabolism). Please send us an email info@slimjoy.com and we will gladly assist you further. Thank you!

Rated 1 out of 5 stars

Kuldip

I order only one batch and not repeat prescription but after sending several emails they sent me another order out. This has put my blood pressure sky high and I am a heart patient. Rightly said, thieves.!
Tablets did not even work and they should be taken off the website as innocent people are getting trapped. They need to held accountable

31 July 2023
Unprompted review
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Reply from SlimJOY UK

Hello Kuldip, you had an active subscription to this product; a subscription happens when customer choses the price marked as "Top Choice" where the price is lower, plus the option "Subscribe and even save more". It is written just there that this means you authorise you will be getting the same order repetitively and also be charged repetitively.

Your subscription has been cancelled and so was your last order. Refund will be processed shortly.

Thanks and kind regards.

Rated 1 out of 5 stars

Simple can't or won't reply to…

Simple can't or won't reply to emails...always number is wrong try later .. trying to cancel a subscription.. theft comes to mind.. contacting them is impossible so no choice but to contact solicitors

28 July 2023
Unprompted review
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Reply from SlimJOY UK

Hello Angela, we have replied your message and email; unfortunately the email address you sent us does not exist in our system. Please send us the correct email address or your order number and we will gladly assist you with all your needs. We are always accesible on info@slimjoy.com email address or on socila media. Thank you!

Rated 1 out of 5 stars

Scammers and liars

I could give 0 stars if possible. Ordered 14th of June and haven’t received my stuff or my money back. Emailed back and forth asking to process refund but not being successful. Bunch of scammers and liars!!!! Non existent customer support!!! Don’t bother to buy anything because you will get nothing.

14 June 2023
Unprompted review
SlimJOY UK logo

Reply from SlimJOY UK

Dear Lucia,

Firstly, let us greatly apologise for the inconvenience caused, and thank you for being our valued customer. We realise that we have disappointed you and we hope, that you will be able to forgive us in the future. There is an ongoing huge demand for our products due to which we had to restock our warehouse and we were unable to deliver all orders. For all not delivered orders we have issued a refund.
Your refund was processed on the 14th of July. We will email you the proof of refund today.

Thank you for your understanding.

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