SlimBestraten.nl Reviews 5,743

Lot of variety to choose from. Website is little bit slower but has extensive collection of tiles. I have just ordered the ceramic tiles, overall ordering experience was smooth and will wait to see the quality and delivery.

Super, super, super:) #158032

I am happy with the order process and offer provided to me

Great experience in selecting tiles. Open 24 x 7 so you can go at any time.

I had a great experience with this shop! The delivery was fast, and the driver was super helpful, making sure to place the tiles as close to the garden as possible. The quality of the tiles is amazing — I was a bit skeptical when I saw them online, but in real life, they look fantastic! The lighter ones match perfectly with my garden fence and flower beds. All the tiles arrived in perfect condition — not a single one was broken. I’m super happy!

I also ordered another batch of tiles in a different color, and they are just as wonderful — excellent quality and very strong. I highly recommend this shop! The same tiles cost almost double per square meter elsewhere. I’m really happy with my new garden!

All good, just ordered from the web shop

I couldn’t be happier with my experience using SlimBestraten Garden Tiles! These tiles completely elevated the look and feel of my outdoor space. The design is both elegant and practical—perfect for creating a cozy, stylish garden area.
I’ve received so many compliments from friends and neighbors. If you're looking to enhance your outdoor space with maximum impact, I highly recommend Garden Tiles from SlimBestraten!

I was looking for a garden tiles site with good number of options for both driveway and garden. I found slimbestraten on google and I saw some options. The items are clearly mentioned what quality they are and whether they can be used on driveway or not. I looked at the prices and they were lowest compared to others. Also the delivery time mentioned was something which was right when I wanted it. Overall satisfied with the products, delivery and communication. Will recommend them to others.

Awaiting response to update the review.The driver dumped the material on the road away from location. Let’s see how do they respond on Monday 12th May. I have already shared videos and how a simple conversation would have allowed me to guide the driver to a wide open parking space to deliver the material exactly where it was needed. I am told that they will arrange to move the material. If they do it on Monday then it should be a four star review. If they don’t I will proceed with the claim for deficient service. You simply can’t dump 2000 Euro with material middle of the neighbourhood.
That seems to be a known issue and yet they don’t bother to remedy.

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Here is the update: I get standard and canned reply. No resolution.
I ran a search though ChatGPT to analyse the reviews.
Delivery Failures and Unprofessional Conduct at SlimBestraten.nl: A Pattern Emerging

SlimBestraten.nl, a Dutch company specializing in the sale of paving materials, has built a reputation for offering competitive prices and a wide range of outdoor building supplies. On the surface, its customer ratings across platforms like Google and Trustpilot suggest a generally positive experience, with many satisfied clients praising quick deliveries and good value. However, a deeper look into the company’s reviews from the last three years reveals a troubling pattern of delivery failures and unprofessional customer service, raising red flags about its operations and reliability.

Delivery Mishaps: A Consistent Source of Frustration
Among the most common and serious complaints in recent reviews are problems related to order deliveries. Numerous customers report that their paving stones or tiles were delivered to the wrong address—sometimes hundreds of meters or even several kilometers away from their homes. In one particularly egregious case, a pallet of heavy tiles was left 4 kilometers from the actual delivery address, with no call, message, or warning from the driver. In another, a customer discovered their order had been dropped 200 meters away, in a public area, without notification.

These incidents are not isolated. Multiple reviews from the past three years describe similar scenarios where pallets are left in distant or inaccessible locations, even when the address provided was reachable by delivery truck. Customers often stayed home on the scheduled day expecting curbside delivery, only to find materials abandoned elsewhere, creating significant logistical problems—especially for heavy paving stones, which cannot be moved easily without equipment or professional help.

Adding insult to injury, these mistakes are frequently followed by a complete lack of accountability from the company. When customers reach out to report the problem, SlimBestraten often cites “access issues” or vague logistics excuses, dismissing concerns rather than attempting to remedy the situation. In one case, a customer provided photographic proof that other large trucks had successfully accessed their location just days before. Still, the company refused to accept responsibility, leaving the customer to deal with the consequences and extra costs.

Another issue arises from SlimBestraten’s delivery coordination. The company claims that drivers will call customers an hour in advance before arrival. Yet several reviews make it clear that this courtesy is often skipped. Some customers missed deliveries entirely because the promised phone call never came. Instead of seeking assistance or discussing alternatives, drivers made their own decisions on where to leave the order, often without the customer’s consent or knowledge.

They don’t have truck smaller then 12 meter so couldn’t deliver to our house.
The problem is that they left the stones on the street at 280 meter from our house and not even 1 option to help us.
The lady from costumer service was nice but we are unhappy with the company.

Hello , SlimBestraten is having a good online platform , I was able to get a good quality ceramic tiles and after layingout on backyard it looks great and wonderful.

Order placing
Delivery
Necessary details information

For all of the above it went good.

Rakesh

Slim Bestraten products are beautiful and very competitively priced. We found Slim Bestraten online and the website appealed to us.

Super nice service!

The delivery was on time and the delivery person was very helpful.

Overall, very trustworthy company.

The store has 24x7 open showcase area so you can go anytime and look at option with prices.
The delivery was on time as promised.
The products are as described and are of very good quality.
Also prices are better than other shops.

My husband ordered tiles from this place and they sent the wrong ones. When we reached out they didn’t help and even changed the name of the tiles listing on the website to get their way out of delivering the tiles we actually ordered. Original listing was Mount Everest and in order not to help us/lose money they changed it to carbon de luxe. Happy to share proof with potential customers, my advice is to stay away.

Great product, reasonable price and excellent customer service. They took time to reach out days before delivery to inform me on the added tiles to my original order to supplement broken ones. I trully appreciated that extra effort.

I recently purchased tiles from slimBestraten.nl and am thoroughly impressed. The quality is exceptional, and the designs are stunning. The customer service was top-notch, making the entire buying experience smooth and enjoyable.

Worse service that I have ever experienced anywhere. The people are rude and not helpful at all. The material is not delivered and no one answers or responds to emails. The call center keeps on telling me to hold the line and then they drop the calls.

I cannot express enough how bad their service is.