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Sleeps12 Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the pools, hot tubs, saunas, and games rooms as major attractions that kept everyone entertained. Many people also appreciate the comfortable accommodations, noting the cleanliness, spaciousness, and well-equipped nature of the properties, making them ideal for large gatherings and family holidays. The locations are frequently described as beautiful, peaceful, and conveniently situated for exploring local attractions. Reviewers also commend the staff for their helpfulness and accommodating nature. However, some customers mentioned specific issues, such as a cold pool at one location that deterred small children, and a strong bleach smell in a room that caused discomfort. A few people also reported a cold and unclean hot tub upon arrival, despite assurances to the contrary.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the spaciousness and amenities like the... See more

Location

Consumers find the location to be positive, often highlighting the peaceful and beautiful surroundings, such... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the immaculate... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and professionalism... See more

Holidays

Customers had positive experiences with holidays, often celebrating special occasions like birthdays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more

Company replied

Rated 5 out of 5 stars

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more

Company replied

Rated 5 out of 5 stars

I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Group Accommodation
  3. Holiday Home
  4. Vacation Home Rental Agency
  5. Vacation Rental

About Sleeps12

Written by the company

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Our second sleeps12 booking

We’re just back from our second sleeps12 stay and had another perfect break. Everything was so easy from the booking process right through to accessing the property which was just incredible. I would thoroughly recommend booking through sleeps12, everyone we dealt with was super-efficient and the whole process was simple.

15 September 2025
Unprompted review
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Reply from Sleeps12

Thank you for coming back to stay with Sleeps12! Your recommendation means a lot, and we’d love to welcome you again for your next getaway.

Rated 5 out of 5 stars

Family weekend

Whimbrels barton is really well set out and equipped with everything you need for a family break

13 September 2025
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Reply from Sleeps12

We’re so pleased to hear Whimbrels Barton had everything you needed for a perfect family break — thank you for sharing your feedback!

Rated 5 out of 5 stars

5 Star Property

5 Star Property. Great location and wonderful hot tub 😃 and fun games room. Fun for the whole family.

13 September 2025
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Reply from Sleeps12

Thank you so much for your kind words — we’re delighted you and your family enjoyed your stay!

Rated 5 out of 5 stars

Highly recommended

Booking and communication were good with Sleeps 12. The house met all our requirements, spacious, clean and well equipped. All the beds were comfortable and the bathrooms offered endless hot water.
The huge dining table accommodated us all, offering lovely views of the garden and pond.
The pool was the highlight for the children who spent many hours there.
Lots to see and do in the area with local pubs offering good food.
We had a great week in this beautiful house and would not hesitate in recommending it.

3 September 2025
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Reply from Sleeps12

We’re delighted to hear that the house met all your needs, and especially lovely to hear how much the children enjoyed the pool! We’re so pleased you had a great week exploring the area, and we truly appreciate your recommendation. We’d love to welcome you back for another memorable stay!

Rated 5 out of 5 stars

My booking via Sleeps12 was easy

My booking via Sleeps12 was easy and very well managed. The property was excellent and offered all the amenities we required for a great family reunion.

5 September 2025
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Reply from Sleeps12

It’s always lovely to know our guests enjoyed both the experience and the amenities. We’d love to welcome you back for another special stay!

Rated 5 out of 5 stars

Excellent pre-stay information

Excellent pre-stay information, including details of road closures in the area, and availability of children's equipment at the house. Quick response to emails

10 September 2025
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Reply from Sleeps12

We’re so pleased to hear you found the pre-stay information useful and that our quick email responses helped make things easier. We’d be delighted to welcome you back again soon!

Rated 5 out of 5 stars

Second time and even better

It is the second time we have used Sleeps12 for a family event totalling 27 people on each occasion.
The recommended property was fantastic, the additional extras suggested , clay pigeon shooting and a Chef and staff to come in and cook for us turned out to be superb events

6 September 2025
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Reply from Sleeps12

We’re delighted to hear that your second experience with Sleeps12 was even better than the first. We’d love to welcome you back again for your next family gathering!

Rated 5 out of 5 stars

Lovely house for the 10 of us x…

Lovely house for the 10 of us x Grandkids loved the swim spa and the air hockey/ table tennis table was a hit too x They loved the owners little dog joining in a game of footy and even scoring a goal !!!very clean and everything provided x comfy beds and free standing baths a winner x Owners were very friendly and helpful x

3 September 2025
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Reply from Sleeps12

It’s wonderful to hear you had such a great stay! We’ll be sure to pass your kind words on to the owners, who will be delighted to know they helped make your visit so special. We’d love to welcome you all back again soon!

Rated 5 out of 5 stars

We had a wonderful stay at whimbrels-…

We had a wonderful stay at whimbrels- everything we needed was on hand and the set up was perfect for our 3 families - with individual houses for some down time and night-times and the main barn for our big family time- breakfast lunch and dinner - cards, table tennis and birthday celebrations!! The hot tub, air hockey and trampoline were a fantastic addition keeping all the children ( and adults) entertained -

3 September 2025
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Reply from Sleeps12

It sounds like you had the perfect mix of family fun and downtime at Whimbrels Barton just as it should be. So glad you all had a wonderful stay! We’d be thrilled to welcome you back anytime!

Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate
Sleeps12 kept in touch with detailed information.
The location was as advertised but the house design was a little different to the floor plan.

3 September 2025
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Reply from Sleeps12

We’re so glad you found the website easy to use and our updates helpful. We’re delighted you enjoyed the location and hope to welcome you back soon!

Rated 5 out of 5 stars

This is the second time booking…

This is the second time booking with sleeps 12 and once again we were highly satisfied with our booking and our stay.

We would highly recommend booking through this company. Everything is thoroughly thought of and handled professionally to make your stay smooth.

We are already looking at booking another stay for next year

27 August 2025
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Reply from Sleeps12

Thank you so much for your kind feedback! We're absolutely delighted to hear that you’ve had another great experience booking with Sleeps12 and enjoyed your stay at Tickety-Boo.

It means a lot to us that you’ve chosen to return, and we’re so pleased everything met your expectations once again. We really appreciate your recommendation and are thrilled to hear you're already considering your next stay!

If there's anything we can do to help with your next booking, please don’t hesitate to get in touch — we’d love to welcome you back.

Rated 5 out of 5 stars

A fantastic weekend

A fantastic weekend to celebrate our golden anniversary with all the children and grandchildren. An amazing accommodation with lots of space and things to do. The swimming pool was used throughout the day and the sauna two.
Excellent communication at all times, a terrific weekend…

22 August 2025
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Reply from Sleeps12

Thank you so much for your lovely message!

We're absolutely delighted to hear that your golden anniversary weekend was such a special and memorable occasion. It sounds like a truly wonderful time with your whole family – exactly what such a milestone deserves.

We're so glad that Boon Barn, the pool, and sauna all added to the experience, and that communication was smooth throughout.

We look forward to accommodating you in the future.

Rated 5 out of 5 stars

Great experience

Good reliable company

23 August 2025
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Reply from Sleeps12

Thank you so much! We really appreciate your kind words and are glad to hear you've had a positive experience with us.

Rated 5 out of 5 stars

No issues or problems

No issues or problems
We would recommend Sleeps 12 to friends etc

27 August 2025
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Reply from Sleeps12

Thank you so much for your kind feedback. We're delighted to hear that everything went smoothly during your stay at Ramscombe.

We truly appreciate your recommendation and hope to welcome you or your friends again in the future.

Rated 5 out of 5 stars

Kennard Hall August 2025

We thoroughly enjoyed our stay at Kennard Hall in August 2025. There were 24 of us in our extended family. Ages ranged from1 to 70 years of age
The kitchen had every utensil we needed and plenty of cutlery ,plates, dessert bowls etc. (perhaps just slightly larger bowls for the adults would be helpful,)
The bathrooms were all great as were the bedrooms.
The pool was a great hit with the children and the hot tub with the adults.
The owners were very helpful. It was very hot one of the days , so we asked for some shade around the pool, they delivered this quickly, which was much appreciated.
sleeps 12 were helpful and professional, answering any queries we had.
My only small moan was that the deposit was a little slow in being returned ( but it was returned in full). I do appreciate that the bank holiday did not help with this.
I would recommend both the house and sleeps 12.( can I just however note that having the name sleeps 12 at the top of the description of a house that actually sleeps 20 plus was initially a little confusing.)

8 August 2025
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Reply from Sleeps12

Thank you for your kind review! We're so pleased your whole family enjoyed their stay at Kennard Hall and found everything well-equipped and comfortable. It's great to hear the pool and hot tub were a hit, and that our team and the owners were helpful throughout.

We appreciate your feedback about the deposit timing and the name "Sleeps 12" – both noted. We’d love to welcome you again in the future!

Rated 5 out of 5 stars

Amazing farm house with pool

Great week with family in this beautiful farm house. Dressed throughout to a hotel standard . Very clean. Games room and library well received also the massive front room and kitchen well equipped … pool jewel in the crown

7 August 2025
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Reply from Sleeps12

Thank you for your lovely feedback! We're so glad you and your family had a great week at the Viney Hill Country House. It’s wonderful to hear you enjoyed the hotel-standard finish, games room, library, spacious living areas, and especially the pool – the real highlight!

We’d be delighted to welcome you back anytime.

Rated 5 out of 5 stars

Good communication with swift response…

Good communication with swift response to any queries. Always polite and helpful. The property details were accurate and comprehensive. I would definitely use Sleeps12 again.

20 August 2025
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Reply from Sleeps12

Thank you for your kind words! We're so pleased you found our communication helpful and the property details accurate. It’s great to hear you’d choose Sleeps12 again – we’d love to welcome you back!

Rated 5 out of 5 stars

Booking was seamless

Booking was seamless. Reminders regarding payments were welcome. The cost was substantial and therefore booking through Sleeps 12 gave me reassurance. Have used Sleeps 12 previously and would highly recommend.

15 August 2025
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Reply from Sleeps12

Thank you so much for your kind review. We're delighted to hear that you found the booking process seamless and that our payment reminders were helpful.

We hope you all had a wonderful stay at Willowhayes and that you enjoyed your time there.

We understand that a booking of this nature is a significant investment, and we're so pleased that we were able to provide the reassurance and confidence you needed. It's always a pleasure to welcome returning guests, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Perfect Accommodations

Perfect accommodation for our needs.
The house had everything !!!

16 August 2025
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Reply from Sleeps12

Thank you for your lovely review! We're so pleased to hear that The Plough was a perfect fit for your needs and that the house had everything you needed for a great stay.

We really appreciate your feedback and hope to welcome you back in the future.

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