Skyscanner Reviews 

22,529
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,261 reviews, reviewers overwhelmingly had a great experience with this company. People truly love how simple and straightforward the website is to navigate, making travel planning quick and efficient. Travelers frequently mention finding very competitive and affordable fares, along with a wide variety of helpful choices for their trips. However, some customers also noted frustrating issues when completing bookings through third-party vendor sites, occasionally experiencing unexpected extra charges or incorrect ticket details. Other individuals mentioned encountering unrealistic connection times during journeys or occasional difficulties with external service partners. A few consumers also pointed out that price notification alerts did not always keep up with real-time website updates.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive fares and affordable... See more

Website

Consumers find website to be positive and consistently report satisfaction with the easy navigation and... See more

User experience

Customers report positive experiences with user experience, highlighting how easy and reliable the platform... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, reflecting varied experiences among consumers.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark contrast between loyal customers and those... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Obtained flights but initial choice was Sold Out. This was not last minute, 3 months in advance. Skyscanner shows a range of flights and prices, but pairing outbound and return flights takes time to... See more

Rated 5 out of 5 stars

really good guide to flight prices, easy to use and covers a lot of carriers /travel agents. BUT I find that the flight alert function no longere works reliably so it's worth a manual check from ti... See more

Rated 5 out of 5 stars

Ever since I discovered Skyscanner, I have rarely used any other site or agent for my travel needs. The alerts come into my email box and based on that I have figured out the best days to buy air tick... See more

Rated 5 out of 5 stars

Easy to use and i couldn't find cheaper prices anywhere else. They are you app of choice when looking for international flights. They give u many different choices, direct, 1 or 2 stops and different... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.4

All reviews

(22,529)

2,264 reviews in the last 12 months

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Rated 1 out of 5 stars

Fraud through a website recommended by Skyscanner

If it is possible I want to rate Fly Sharp & Skyscanner a Zero or negative.
This has been the worst flight booking experience I have ever had.

I found Fly Sharp through Skyscanner, where it appeared as one of the recommended booking options. Based on that recommendation, I trusted the company and proceeded to book my flight. My payment was taken immediately, but my booking was not confirmed, leaving me without a valid ticket despite being charged.

This has put several important plans at risk. Flight bookings are rarely made in isolation, people often arrange accommodation, meetings, leave from work, and other commitments around them. The uncertainty caused by taking payment without promptly confirming a booking is unacceptable.

What makes this even more disappointing is that there were no clear warnings or prominent disclaimers during the booking process to suggest that payment did not guarantee ticket confirmation. As a customer, I reasonably expected that once my payment was accepted, my booking would either be confirmed or any issues would be communicated immediately.

I am equally disappointed with Skyscanner for recommending this company. A comparison platform builds trust by the businesses it lists, and customers naturally assume that recommended providers meet acceptable standards of reliability and customer service. Experiences like mine seriously undermine that trust.

I hope Fly Sharp resolves this matter immediately by either issuing the confirmed ticket or providing a full refund without delay. I also hope Skyscanner reviews the companies it recommends so that other travellers do not have to go through the same stressful experience.

I would not recommend booking through Fly Sharp based on my experience.

3 August 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hello Shefali,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you've experienced this following a search on Skyscanner.

As a travel search engine, Skyscanner is a tool to help travellers plan their trips and find the best travel arrangements, but we do not take bookings or payments. As such, have no visibility of your booking that you have booked with the travel provider or your activity once you have been redirected to the travel provider's website.

We are keen to look into this further with FlySharp. It would be great if you could please contact us using the following contact link.
https://help.skyscanner.net/hc/en-us/requests/new

As soon as we hear from you, one of our support agents will contact you.

Kind regards,

Seongju - Skyscanner Support

Rated 3 out of 5 stars

The process was straight forward when I…

The process was straight forward when I was booking the flight but now my nationality and Issuing country is missing from the Airline manage my booking section and I am even not able to edit that. These details should be sent over by the partner agent I used which was booking.com
When I asked their help on this, they just said contact your airline or get sorted when checking in.

1 August 2026
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for taking the time to leave your review. We're sorry to hear that Booking.com referred you directly to the airline to manage your personal details.

We are here to support travelers as much as we can, so we would like to share your feedback with the relevant teams and ensure this is investigated further. When you have a moment, we'd appreciate it if you could contact us through our contact form below with your booking details and a link to this review.

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks, and we look forward to hearing from you.

Kind regards,

Bea - Skyscanner Support

Rated 5 out of 5 stars

We are returning clients

We are returning clients, having used Skyscanner for trips to Singapore.
They somehow always seem to be the most competitive on price and their system is functual, quick, simple and efficient.
Our experience has always been positive.

2 August 2026
Rated 4 out of 5 stars

Options with price variations... but read the fineprint!

Gave me options and pricing was slightly better than booking directly with the airline.
However, it is essential that you check the fineprint and don't end up paying extra.
Another thing that I was not happy about was the Skyscanner tracking of prices, and at times, even though the email notification stated the prices were lower, that was not the case.

30 July 2026

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