Skylight Psychiatry Reviews 

296
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally patient, kind, and supportive throughout their personal assessment journey. People also note that the overall service process is wonderfully smooth, efficient, and much quicker than alternative healthcare options. Reviewers often feel entirely at ease thanks to the clear explanations and compassionate care provided by the medical team. However, some customers also noted frustrations regarding communication delays and extended waiting times for appointments and scheduling updates. A few reviewers experienced very long periods without receiving prompt email replies or responses following their initial appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and assessors are... See more

Service

Reviewers mention positive feedback about service, noting fast waiting times and professional support... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, kind, and supportive interactions... See more

Response time

People report ambiguous experiences with response time. Some customers praise the prompt communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They really do provide a great service from the beginning. Waiting times aren't long compared to other providers, and they've always been super professional. I never felt lost or unsure of what the ne... See more

Company replied

Rated 5 out of 5 stars

Shamir has been fantastic at listening and helping with my ADHD titration. Shamir is a tentative health practitioner who asks on what you feel is best for your own treatment pathway. The ADHD medicat... See more

Rated 5 out of 5 stars

I was nervous before my meeting, but the lady(I'm so sorry I carnt remember Her name)anyway she was nice and soon I was more at ease, She explained everything I needed to know. The entire assessment e... See more

Rated 5 out of 5 stars

Skylight Psychiatry have literally changed my life! Through Right to choose, I had my consultation and diagnosis of ADHD. The wait for titration appointment felt really long as I was waiting - with AD... See more

Company replied


Company details

  1. Mental Health Service
  2. Psychiatrist
  3. Psychologist

Written by the company

Skylight Psychiatry is a hybrid CQC Registered, Consultant-led, NHS-Contracted multidisciplinary autism and ADHD assessment service for adults. Our vision is to create a society where neurodiversity is celebrated, supported and understood. Our Mission is to become technologically advanced, eco-friendly leaders in the industry. We strive for excellence through our high-quality assessments, outcome reports and treatment in accordance with National Institute of Health and Clinical Excellence (NICE) guidance, Maudsley guidelines, WHO recommendations and other professional bodies We champion the neurodiverse community through training, support and increased awareness. Patients are at the heart of our service. We celebrate diversity and promote equality in line with the Equality Act 2010 for patients, staff and everyone else


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(296)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No drama

No drama, got my appointment and staff where lovely and understanding . Im happy this was done for me as no I have closure on why im different. Thankyou skylight

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience bad communication

I didnt like the assessment it felt like I was categorised and stereotyping cetain traits, and felt the assessment made me very anxious. He isn't communicative and I was meant to be contacted soon but its been over a month and haven't heard back even though I have sent a follow up email.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with the assessment…

I was very happy with the assessment and the overall experience. Everything was explained clearly, and I felt comfortable throughout the process. The assessor was kind, professional, and supportive, taking the time to answer my questions and making me feel at ease. I really appreciated the care and respect I was shown. Thank you for such an excellent service.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

The assessment was conducted via online…

The assessment was conducted via online link and the appointment came relatively soon after referal.
I found it very difficult to understand the questions and the demeanour of the person asking the questions was very aggressive (and at times a touch offensive). I kept getting more and more nervous and I was getting mental blocks. I just couldn't understand the questions and didn't know what I was supposed to answer.
When the call ended, I felt upset and confused.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

After 2 mins of been on the phone I felt more at ease we spoke about everything from start of life to present and I felt comfortable in sharing information I normally wouldn’t share with anyone because of embarrassment I would highly recommend skyline and the process ran smoothly effective and a lot shorter wait then expected

29 June 2026
Unprompted review
Rated 5 out of 5 stars

A professional and reassuring assessment experience

I had a very positive experience with Skylight Psychiatry.

The customer service team was friendly, responsive and efficient, making the whole process smooth and easy.

The clinician who carried out my assessment, David, was professional, kind and easy to talk to. He created a relaxed atmosphere from the beginning, so I didn’t feel overly nervous. During the assessment there were moments when discussing personal experiences became emotional, but he was patient, understanding and responded with genuine empathy. His thoughtful approach made me feel listened to and supported throughout.

Overall, I felt respected and well cared for, and I’m grateful for the positive experience.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully supportive and thorough assessment

I recently had my ADHD assessment with Skylight Psychiatry, and the whole process went incredibly well. The specialist I spoke with was absolutely lovely. She immediately put me at ease, and even though I got quite emotional at one point, I felt completely heard and genuinely listened to. Navigating these assessments can be daunting, but her kindness made all the difference. I highly recommend their team.

24 June 2026
Unprompted review

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