Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
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Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
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Long term user.
They are by far the most reliable,great website and good customer service

Reply from Sky Bet
I’ve been with Skybet longer than I can remember, they have changed, do a multi bet now they don’t put up all the stats. the cash out doesn’t always work you can press it 3 times then it’s less than u wanted to cash out and it isn’t to do with WiFi as I’m at home, I recently won £300 -£400 paid for my bet on Apple Pay had loads of trouble as the money did not go in my sky bet account, took ages to sought out, complained got my money eventually, now multi bets on showing shots on goal and corners, no cards stats even though it’s in my bet
used the chat due to issues with logging on - literally sorted in minutes - probably the best and quickest chat bot /customer service chat have ever used

Reply from Sky Bet
I contacted Sky Sports asking why you never win on the daily spin feature instead of responding like decent human beings they decided to withdraw this feature from me entirely what a bunch of pathetic people they are,
You was given a chance when I phoned to inquire why?
And was told the Promotion team have made the decision and it can't be overturned,
Fair play, NOT, so I deleted my account and took my business elsewhere

Reply from Sky Bet
Had a query with a bet pay out, nothing big just pennies for fun.
Easy to put the question and get an answer.

Reply from Sky Bet
Very disappointing experience with Sky Bet from a loyal customer.
I attempted to place a £200 bet late at night and was prompted to deposit funds. The green button clearly stated words to the effect of “Deposit to place £200 bet”, which reasonably led me to believe that once I completed the deposit, the bet would be placed.
I completed the deposit and went to bed believing the bet had gone through. I later discovered the bet had not been placed at all. When I contacted Sky Bet and provided the context, including the fact that the wording on the deposit button was misleading, they refused to honour the bet or offer any meaningful resolution.
What makes this more frustrating is that the bet was not fully settled at the time I realised there was an issue, so this was not simply a case of trying to claim after a guaranteed result. My concern is the user journey and wording, which I believe was unclear and misleading.
After their response, I decided to close my account. I would expect a major betting company to take more responsibility when their interface causes confusion around deposits and bet placement.

Reply from Sky Bet
They are fabulous people and even when I difficulty they're there for me.
Their customer service is excellent. I also resolved a problem pretty quickly.

Reply from Sky Bet
Ive just had problems wirh my promotion and the call handler gnesh sorted it out efficiently the speed was excellent... and I love playing games here too ... give it a whirl you will not be disappointed... play today win big

Reply from Sky Bet
I had an excellent experience with Rajesh. He quickly sorted out my £40 promotional free bet without any hassle. He was friendly, professional and extremely helpful throughout the process. His excellent customer service made everything easy and stress-free. Thank you, Rajesh, for your outstanding support!

Reply from Sky Bet
Brilliant service from all the people on here everytime have had to contact them my issues have been dealt with extremely fast and have been apologised to more needed for technical issues that ain’t there fault.. 🙂🙂🙂👍👍👍

Reply from Sky Bet
Excellent service, swift friendly efficient troubleshooting received by your lovely agent who solved my problem efficiently and successfully and made me feel completely at ease throughout the process.

Reply from Sky Bet
Do not use this site! Have used them for years until today! Suspended the cash out option for 20mins whilst all my bets were clearly winning. I have never ever seen a suspended cash out for over 5mins, yet alone 20mins. Ridiculous! I will never use Sky Bet again #ClearCheats

Reply from Sky Bet
I've put one star because I can't go lower, costumer service is just a joke, and whatever they promise is just a 100% lies. The worst bet store you can go.

Reply from Sky Bet
My query was delt with quickly and professionally thanks

Reply from Sky Bet
Provided all thee requested documents, staff verified and account was working. Next day blocked my account eventhough all the verification documents was sent, they blocked my account and closed the account and took my money. Raised a complaint and said funds will be retained and no reason given. Skybet have stole my money and it was only £109 as well. AVOID AT ALL COST. SKYBET WILL TAKE YOUR MONEY IF YOU KEEP ON WIINING AND WILL CLOSE YOUR ACCOUNT AND WILL TAKE YOUR MONEY.

Reply from Sky Bet
Disgusting company
Apparently my account was closed and they won’t tell me why. They say it was closed in 25 but I haven’t used it for years. So I am lost as to why it was closed or why they have made the decision they have. With this level of transparency they shouldn’t be allowed to operate as a bookmaker in my view.

Reply from Sky Bet
A long term customer had a terrible experience with customer service associate Sanak, where it was preferred for me to close my account rather than resolve my complaint. Shocking customer service.

Reply from Sky Bet

Reply from Sky Bet
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