Sky Bet Reviews 

5,374
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,625 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for being helpful, friendly, and efficient, often resolving issues quickly and smoothly. Many users appreciate the website's ease of use and reliability, highlighting instant withdrawals, a good selection of games, and overall a great gaming experience. However, some people were dissatisfied with customer service, citing long wait times, unhelpful agents, and problems that remained unresolved despite multiple attempts. Additionally, several reviewers experienced issues with the website and app, including slow loading times, significant lagging, frequent freezing, and updates that did not function as expected.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting positive experiences,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Website

Customers had ambiguous experiences with the website, with some reviewers praising it as a great gaming site... See more

User experience

Users describe ambiguous interactions with user experience, with some finding the app and website easy to use... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more

Company replied

Rated 5 out of 5 stars

I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more

Company replied

Rated 5 out of 5 stars

So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more

Company replied

Rated 5 out of 5 stars

I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more

Company replied


Company details

  1. Betting Agency

Information provided by various external sources

Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

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3.5

All reviews

(5,374)

1,472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent help from Romania’s useful…n

Excellent help from Romania’s useful knowledge and professional help well done helping me sort out my withdrawals

11 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your feedback! It's wonderful to hear you've received such helpful, knowledgeable, and professional support with your withdrawals. Comments like yours really validate the hard work our team puts in every day. We'll make sure Romania knows. Thanks for being a valued Sky Bet customer!

Rated 5 out of 5 stars

Zoe was amazing with helping with the…

Zoe was amazing with helping with the issue I was having stuck with me the whole time and she is a credit to sky bet

11 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for taking the time to leave this review! Zoe is a real gem! We're so thrilled they could help you so brilliantly. Your kind words will mean so much to them. Thanks for being part of Sky Bet!

Rated 1 out of 5 stars

Account Validation Problem - Conmen

Skybet do not take any responsibility for account validation issues. This account was active for 2 years without any account validation measures in place, specifically in regards to the card used to make deposits.

The cards used were not in the name of the account holder and skybet should take responsibility for this, as they should have active measures in place to prevent deposits to an account in a different name, specifically if the punter has gambling or mental health problems.

Skybet as a company blame the punter and when this issue is reported to them they adapt a cold approach, directing you to their terms and conditions of service.

In addition, their complaints team spoke to me via email back in February 2026, referencing a different name to that stored on the account. Had they have completed their due diligence they would have locked the account and asked for account validation documentation. They did not, leading to further losses incurred.

In addition to the above, skybet management do not take any responsibility either, refusing to communicate with me directly, instead referring me to a "senoir complaints handler."

Everything about this company is wrong. They do not adhere to the responsible gambling processes set out by the gambling commission. They do not care about the punter and any issues with gambling or mental health and their systems in place do not identify issues with card/account mis-matches.

In addition, they do not have random spot checks on accounts to check this information/documentation. Its all about the money for them, not the customers welfare.

They should be shut down! Immediately!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff always solve problems quickly and…

Staff always solve problems quickly and efficiently always friendly and great free bets and free spins odds are always the best for my football bets they offer much more than other bookmakers Thankyou for your great support

9 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

We're thrilled our team could help turn your experience around. Your feedback helps us improve, and we really appreciate your loyalty. Thanks for being part of Sky Bet!

Rated 5 out of 5 stars

Great cs trying to help

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you so much for this wonderful feedback! We're absolutely thrilled to hear you think we're doing a great job. Your encouragement and support mean everything to us! Thanks for being part of Sky Bet!

Rated 1 out of 5 stars

Skybet & Flutter Entertainment rubbish scammeres

Skybet like all Flutter Entertainment is a rubbish scammers. I created my account, it was immediately suspended, and I was asked to provide documents. I submitted them, and my account was unsuspended. I then made a deposit, and once again I was asked to provide documents. I submitted them, and my account was reinstated again. After I won £650, my account was immediately suspended for a third time. This time, however, not only was it suspended, but it was also permanently closed, and my winnings were confiscated. It seems impossible to win on your platform. As soon as a player wins, their account gets closed and their funds are taken away. I will be filing complaints with IBAS and the UK Gambling Commission regarding this matter. Stay away from this scammers!!!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great experience with Sky Bet

⭐⭐⭐⭐⭐ Great experience with Sky Bet! The app is easy to use, offers great promotions, and the customer service is helpful and responsive. Overall, a reliable and enjoyable betting platform.

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thanks for the love! We're so glad you're having a great time with us. Your feedback keeps us motivated to do what we do best. Cheers!

Rated 5 out of 5 stars

Excellent resolution to a problem with cancelled bank card.

Had a problem with a cancelled bank card blocking withdrawals. I was quickly transferred to a human who was most helpful and the matter was resolved very quickly.

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support!

Rated 5 out of 5 stars

The service was absolutely 💯 💯 💯 💯…

The service was absolutely 💯 💯 💯 💯 brilliant kind regards Peter

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

This made our day! We're so thrilled you're enjoying Sky Bet and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community!

Rated 5 out of 5 stars

My problem was solved very…

My problem was solved very professionally and within ten minutes well done

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thanks so much for this brilliant review! We're absolutely buzzing that you've had such a great experience with Sky Bet. Your support means everything to us, and we can't wait to serve you again.

Rated 5 out of 5 stars

Christian on customer service was…

Christian on customer service was excellent forwarding my issue.I am hoping for a positive outcome.

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

We're so grateful for your kind words about Christian! It's wonderful to hear he provided such excellent service in forwarding your issue. Thanks for your patience and support!

Rated 4 out of 5 stars

access to an agent

Easy access to an agent when you have a query and they always provide the answer to the problem, not always to your likening but always precise.

8 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for this wonderful feedback! We're absolutely delighted you find it easy to access our agents and receive precise answers to your problems. We genuinely appreciate your understanding that while the answer isn't always what you'd like, we're committed to always being accurate and truthful. That integrity is what we're proud of at Sky Bet. Thanks for being a valued customer!

Rated 1 out of 5 stars

Awful company stay clear especially of…

Awful company stay clear especially of there games literally just take your money no fairness over 5 years never been in the profit complained all they do is suspend your account oh and also withhold any funds you have on bets that have not started or been completed disgraceful

7 June 2026
Unprompted review
Rated 5 out of 5 stars

All good easy to get on the Internet…

All good easy to get on the Internet custom service good , pay outs are on time

7 June 2026
Sky Bet logo

Reply from Sky Bet

Thank you so much for this wonderful feedback! We're absolutely thrilled you find Sky Bet easy to use online and that our customer service is hitting the mark. We're especially pleased to hear about your positive experience with our payouts—reliability and speed are really important to us. Thanks for being part of Sky Bet!

Rated 1 out of 5 stars

I was with sky bet for 13 years no…

I was with sky bet for 13 years no issues really until you win . then theres big issues making you jump threw hoops to get your money. , ive checked all my months for profit/loss and ive never ever once been contacted when in the loss and twice when in profit. with money affordability checks . these checks dont seem to matter when losing only when winning. never ever will I bet with these crooks again.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Really fair betting site…

I have been with sky et for a few years and I can honestly say I've never had an issue they are extremely fair in all departments I will keep with them that's for sure I have had some very welcome surprises when I thought I'd had a bad result due to either contestant etc pulling out I will strongly recommend sky bet for sure

6 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

We're so grateful for your wonderful review! It truly means a lot to hear that you've been with us for a few years without issues and that you see Sky Bet as extremely fair across the board. Your loyalty is genuinely valued.

Thanks for being such an important part of the Sky Bet community!

Rated 5 out of 5 stars

I had a query today.customer service…

I had a query today.customer service were great.they sorted it in no time.👍👍👍

6 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

We're so thrilled you're enjoying Sky Bet and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community!

Rated 1 out of 5 stars

STEER CLEAR & USE ANYONE ELSE BUT

I placed a few very small bets on the Grand National... I won £30 which was just a slightly higher amount that I'd placed in total. Withdrew my money but it never arrived into my account... email after email saying not received sent screen shots from my bank proving not received. Even their response showing a different bank account and me emailing them consistently... I just gave up! Keep the £30 Sky Bet just won't use you again as you dont take any responsibility for your mistakes! Shame on you.

11 April 2026
Unprompted review

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