Sky - White Rose Shopping Centre, Leeds Reviews 

Reply from Sky - White Rose Shopping Centre, Leeds

2 days ago

Hi Victor,

Thank you for taking the time to share your experience and for being with Sky for so many years. I'm sorry to read that your recent interactions left you feeling frustrated and that the changes discussed didn't meet your expectations.

I understand how important it is for any package changes to be clear and affordable, particularly when you're looking to reduce your monthly costs. From what you've described, it sounds as though there was confusion around the options available, the equipment provided and the associated charges, which understandably added to your frustration.

I'm disappointed to read that this experience led to your decision to leave after such a long time with us. Customer needs can change over time, and we always aim to offer options that provide value and suit individual circumstances.

We appreciate you sharing your feedback, as it helps us understand where we can improve the experience we provide. We wish you all the best with your new provider, and if there's ever anything you'd like us to review, please don't hesitate to get in touch directly.

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Nicole

Reply from Sky - White Rose Shopping Centre, Leeds

Sep 12, 2026

Hi Vicky,

Thank you for taking the time to share your feedback. I'm sorry to read about your experience and understand why this has caused concern. We'd like the opportunity to look into this further and clarify matters for you. Please get in touch with us directly so we can review your account and help resolve any outstanding issues.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Gillian

Reply from Sky - White Rose Shopping Centre, Leeds

Sep 11, 2026

Hello, Steven. Thank you for taking the time to share your feedback. We're sorry to hear about the ongoing issues you've experienced with your Sky equipment and WiFi connection. We can understand how frustrating it must be to come home after a long shift and have to repeatedly unplug your Sky box just to get your service working.

We also appreciate your concerns about the support you've received. Feeling as though your issue hasn't been understood or resolved is understandably disappointing, especially when you've spent time contacting us on multiple occasions.

We never want our customers to feel let down, particularly when they're paying for a service they expect to work reliably. Your comments have been noted, and we'd like the opportunity to look into this further and better understand what's causing these recurring issues across your household.

Please reach out to us and we'll assist. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Matt

Reply from Sky - White Rose Shopping Centre, Leeds

Sep 6, 2026

Hello Lorraine

Thank you for taking the time to leave a review. I'm sorry to hear that your experience as a new Sky Broadband customer has left you feeling so frustrated and disappointed.

I can appreciate how exhausting it must be to repeatedly contact us about ongoing broadband issues, only to feel that your concerns remain unresolved. Problems such as delayed messages, poor connectivity, and intermittent internet access can have a significant impact on day-to-day activities, and I understand why this has become a source of stress for you.
I'm sorry that you've been left feeling as though your concerns haven't been taken seriously. We want our customers to feel listened to and supported when things aren't working as they should, and it's clear that we haven't delivered that experience in your case.

Having recently joined Sky, this is certainly not the start we would want for you. We'd welcome the opportunity to review the issues you've reported, the troubleshooting already completed, and the support you've received so far.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts, we’re here whenever you need us.

Thanks Jillian

Reply from Sky - White Rose Shopping Centre, Leeds

Aug 28, 2026

Hello Hitesh,

Thank you for taking the time to share your experience. We are sorry to hear that your recent interactions left you feeling frustrated and concerned.

We understand how confusing it must have been to receive information about pricing that did not appear to match the amount you are currently paying. We also appreciate how disappointing it would be to arrange a callback, then have a subsequent conversation end unexpectedly before your query had been fully addressed.

We aim to provide clear, accurate information about pricing, package options and any future changes to services, so it is concerning to hear that this was not your experience. We also understand the importance of feeling listened to and having confidence in the support you receive when discussing your account.

While we are sorry that this experience has left you with such a negative impression of our customer service, we do appreciate you taking the time to share your feedback. Comments such as yours help us understand where we need to improve our communication and overall customer experience.

Thank you again for bringing this to our attention. We are sorry for the frustration and disappointment this situation has caused.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks, Jason

Reply from Sky - White Rose Shopping Centre, Leeds

Jul 27, 2026

Hi,

I'm sorry to hear about your experience and the frustration this has caused.

I can appreciate how disappointing it must have been to contact us multiple times for assistance and feel no closer to a resolution. You should have been given clear guidance on the correct process, and I'm sorry if this wasn't the case.

I'm also concerned to hear that one of the calls ended while you were still explaining the issue. This isn't the level of service we aim to provide, and I understand why this left you feeling let down.

If you still need us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Reply from Sky - White Rose Shopping Centre, Leeds

Published Jul 1, 2026

Hi Steven, I’m sorry to hear that you're thinking of leaving after being with us for 6 years.

I can appreciate how disappointing it is when your equipment isn't working as expected, especially if you're having to manually restart it each morning just to get it up and running. That's certainly not the experience we'd want you to have.

I also understand your concerns around content costs and equipment. While some films and events do carry an additional charge, and Sky equipment may need to be returned when a subscription ends, I appreciate it can feel frustrating if this wasn't what you expected.

I'd like the opportunity to look into the issues you're having with your TV service and discuss any concerns around your account.

Please reach out to me directly and I'll be happy to help.
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks, Carol