Very bad experience guys recently I have ordered my iPhone 18 pro Max from sky network I had also paid upfront to them but I didn't get any confirmation yet. I had also emailed them but there is no r... See more
Company replied
Location
Switch locationKing Street, Kingsgate Shopping Centre, HD1 2QB Huddersfield, England, GB
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Had a brilliant experience with Usamah at the Sky stand in Kingsgate! He was so friendly, helpful and knowledgeable, and took the time to find me the best deals without making me feel rushed or pres... See more
To say that Usamah went above and beyond to help us is an understatement. He guided us through the whole process, advising us on the best package for us through to the contract purchase. He was pati... See more
Price increases from the 1st April 2026 for a substandard service. Sky are increasing payments by £6 a month which is over the course of the year equals out to over £70 on the yearly bill. I’ve... See more
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Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
King Street, Kingsgate Shopping Centre, HD1 2QB, Huddersfield, England, United Kingdom
- 01484 429798
4.8
Excellent
121 reviews
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Highly recommend!
Had a brilliant experience with Usamah at the Sky stand in Kingsgate! He was so friendly, helpful and knowledgeable, and took the time to find me the best deals without making me feel rushed or pressured. He was absolutely brilliant with my daughter too, which made the whole experience even better! 😊
Customer service like this really makes a difference. Usamah is a real asset to Sky, and the company is lucky to have him! Thank you for all your help, Usamah. ⭐️
10 October 2026
Unprompted review
Usamah was very helpful
To say that Usamah went above and beyond to help us is an understatement. He guided us through the whole process, advising us on the best package for us through to the contract purchase. He was patient and thoughtful and he is a credit to the sky team.
6 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad experience guys recently I…
Very bad experience guys recently I have ordered my iPhone 18 pro Max from sky network I had also paid upfront to them but I didn't get any confirmation yet. I had also emailed them but there is no reply from sky network yet it's 4 days now
29 September 2026
Unprompted review
Reply from Sky - Kingsgate Shopping Centre, Huddersfield
Hi Danial,
I'm sorry to hear about your experience with your recent order.
I can appreciate how concerning it must be to have paid upfront for a device and then not receive any confirmation or response to your enquiries. It's understandable that you'd be frustrated after waiting several days without an update on your order.
If you'd like to discuss your review in more detail, you can get in touch with us by using these links:
📘 Facebook: Sky Help on Facebook
📸 Instagram: Sky UK on Instagram
Thanks again for taking the time to share your thoughts. We're here whenever you need us.
Thanks,
Carol
Extremely helpful
Extremely helpful, earl explained everything and helped me set everything up seamless, top guy
12 July 2026
Unprompted review
Earl was very helpful and explained…
Earl was very helpful and explained evwrything clearly. Excellent service
8 July 2026
Unprompted review
Great experience signing up
I had a great experience signing up with Sky Broadband today. The adviser at our local shopping centre was really friendly, professional, and efficient. I was in a rush to get my daughter to her swimming lesson, and he made the whole process quick and straightforward without making me feel pressured. Excellent customer service – thank you!
4 July 2026
Unprompted review
Really great service
Really great service. Earl was brilliant. Sorted everything and talked me through what I needed and wanted.
Brilliant stuff
4 July 2026
Unprompted review
Really helpful and loving gentlemen…
Really helpful and loving gentlemen sales man very impressed Earl 🙂
30 June 2026
Unprompted review
I was dealt with a sales personEarle called…
I was dealt with a sales person called Earle.. he was amazing. His product and technical knowledge was second to none. I felt that I received good information as he was very thorough.
27 June 2026
Unprompted review
Earl has been amazing today he has…
Earl has been amazing today he has sorted out my phone upgrade got me a better deal on broadband and has discussed a far better tv package which I will discuss with my wife first , he is very nice with brilliant customer service skills, very friendly and knowledgeable. Earl is a credit to your company, thank you so much
20 June 2026
Unprompted review
Very friendly and professional guy who…
Very friendly and professional guy who talked us through the whole procedure and explained everything to us. Earl, Huddersfield Kingsgate.
19 June 2026
Unprompted review
Sky TV and Mobile are super, but not Sky Fiber another story !!!
Sky TV, Mobile services are fine and I am more than pleased with them. They always find a solution to an issue..
But their Fiber department is another story, they sent CityFiber to install Fiber and CityFiber refused. Waisting my morning, when my building is equipped with OpenReach (aka BT) who could have installed sooner, without sending a technician. Sky Fiber have to stop using CityFiber, otherwise they are going to loose customers !!!
16 June 2026
Unprompted review
Earl made my experience so much easier…
Earl made my experience so much easier than I thought it would be
12 June 2026
Unprompted review
Great customer service from Helen
Great customer service from Helen yet again , very friendly and helpful.
12 June 2026
Unprompted review
Earl wentt though it all with me very…
Earl wentt though it all with me very happy
10 June 2026
Unprompted review
Very helpful and explained everything
Very helpful and explained everything
10 June 2026
Unprompted review
The experience was very easy to get…
The experience was very easy to get through and to understand. Thankyou Ellen
2 June 2026
Unprompted review
Came back to see Ellen as I always do
Came back to see Ellen as I always do. So happy with my new phone & watch. Very helpful & professional as always
1 June 2026
Unprompted review
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