My experience with Pete, the bald man, was extremely uncomfortable. He was very pushy about getting me to leave a positive Trustpilot review and even offered to write it for me, which I found v... See more
Company replied
Location
Switch locationSky Pod, Festival Place Shopping Centre, HW6, Festival Place Shopping Centre, RG21 7BA Basingstoke, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I popped to the shop for joining Sky Broadband. Staff member George was very helpful and he explained the difference between the plans. He also recommended me there were decent mobile phone plans, and... See more
Was just enquiring about moving 4 mobile numbers to sky mobile. Peter gave me all the information I needed and reassurance about the process. I left the sky store with the accounts set up all ready... See more
It was a good service apart from an admin problem but Peter sorted out the problem and all good now. Would've been a 5 but Andover closed and had to go to Basingstoke to sort out the Admin issue.
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Pod, Festival Place Shopping Centre, HW6, Festival Place Shopping Centre, RG21 7BA, Basingstoke, United Kingdom
- 01256 323203
4.8
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Pete was very good at explaining and…
Pete was very good at explaining and communicating about what's going on. I really appreciate his help
1 September 2026
Unprompted review
Pete good and helpful service nice work
Pete good and helpful service nice work
1 September 2026
Unprompted review
Pete he helped me.
Pete he helped me.
Everything went smooth he is a people oriented, easy to understand.I got all channels i needed.
31 August 2026
Unprompted review
Basingstoke experience
Pete was very helpful in running through all the options and getting us set up with Sky.
31 August 2026
Unprompted review
pete in basingstoke
pete - really helpful and approachable. helped us get the right package and patience when deciding.
30 August 2026
Unprompted review
Pete great service,took the time to…
Pete great service,took the time to explain everything got everything i needed
30 August 2026
Unprompted review
Pete was knowledgeable and explained…
Pete was knowledgeable and explained everything. Polite and patient.
29 August 2026
Unprompted review
Pete was very friendly and helpful
29 August 2026
Unprompted review
Pete was really good I'm happy with my…
Pete was really good I'm happy with my new phone
28 August 2026
Unprompted review
Pete was so friendly and helpful
Pete was so friendly and helpful. He sort the best deals for exactly what we wanted. Great service
28 August 2026
Unprompted review
Peter service was highly recommended ……
Peter service was highly recommended … He helped us to get more details about SKY services..we are so comfortable and confident to ask him any questions he ready answer all…
28 August 2026
Unprompted review
Sophie was amazing
Sophie was amazing, patient and would not give up when trying to activate a
new SIM card for me. 100% recommendation
26 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My experience
My experience with Pete, the bald man, was extremely uncomfortable.
He was very pushy about getting me to leave a positive Trustpilot review and even offered to write it for me, which I found very inappropriate and uncomfortable.
I later returned to speak with another member of staff, who was very kind and helpful. While I was there, I witnessed Pete doing the same thing again with an elderly customer. I actually saw him take the customer’s phone, select five stars on Trustpilot himself, and then ask the customer to write a review about him infront of him.
Having witnessed this myself, I would question how genuine or representative the positive reviews are. I found Pete to be extremely pushy, insensitive and uncomfortable to deal with, and I would not personally want to deal with him again.
19 August 2026
Unprompted review
Reply from Sky - Festival Place Shopping Centre, Basingstoke
Hi Dale,
Thank you for sharing your experience. I'm sorry to read that you felt uncomfortable during your interaction and that you were left with concerns about how reviews were being requested. We take feedback about customer interactions seriously, and we're also sorry to read about the concerns you've raised regarding the experience you witnessed. Please get in touch with our team directly so we can review this further and provide additional support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Peter was incredible
Peter was incredible, such a kind and friendly man and helped me with changing over to Sky. He was a pleasure to deal with and an asset to the Sky team. Thank you
24 August 2026
Unprompted review
Pete Basingstoke
Pete
I went to ask Vodafone today to ask for a pac number to enable me to change to you. I saw Pete and then did everything for me to enable this and advised me what would occur over the next few days. He is very polite and professional and he is easy to talk to ,
24 August 2026
Unprompted review
Pete
Pete - brilliant service very knowledgeable and went that extra mile to ensure we have what suits us best, cheers
23 August 2026
Unprompted review
Pete thank you so much well done sir
Pete thank you so much well done sir
23 August 2026
Unprompted review
Pete great service really helpful…
Pete great service really helpful straight and smooth really great advice and care
23 August 2026
Unprompted review
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