Terrible and g ery upsetting returned my iPad in the end c and got my money back but no one both
Company replied
Location
Switch locationAlmondvale Shopping Centre, Almondvale Boulevard, EH54 6HR Livingston, West Lothian, GB
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See what reviewers are saying
The assistant set us up for a new SIM deal a couple of days before I went on holiday and said to pop in on my return and he would set them up. Upon my return, he was very welcoming and changed our SIM... See more
I recently moved from Virgin to SKY,and to say it is the worst thing i ever did is an understatement,i signed upto one of there deals for Essential TV and 900 Mbps full fibre for £35,i only joined on... See more
Company replied
Graham was very friendly, helpful and informative looking at my current contract and giving advice on how to get better deals. Only reason I am not giving 5 stars is because Sky does not allow for t... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Almondvale Shopping Centre, Almondvale Boulevard, EH54 6HR, Livingston, West Lothian, United Kingdom
- 01506 437195
4.4
Excellent
29 reviews
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Graham was amazing today demonstrating…
Graham was amazing today demonstrating his sale
Spot on and we switched from Virgin to sky within minutes
Fab deal
11 April 2026
Unprompted review
Booked appointment
I had a booked appointment this morning with Sky retail regarding an issue with my sky mobile network, although my issue still hasn’t been resolved, Graham went over and above trying to help me today.
9 April 2026
Unprompted review
Very helpful switched easyly from…
Very helpful switched easly from Virgin . Graham was absolutely great.
4 April 2026
Unprompted review
Felt like I was lost then Craig the…
Felt like I was lost then Craig the English one helped me out a lot and sorted me out there and then
21 March 2026
Unprompted review
Advisor Chris was so helpful
Advisor Chris was so helpful, knowledgeable, understanding and professional regarding switching over to Sky. A top class professional I would recommend to anyone who is considering switching to the well known and respected brand that Sky undoubtedly is.
16 March 2026
Unprompted review
Great service and easier face to face…
Great service and easier face to face than online
13 March 2026
Unprompted review
Craig was very informative and helpful…
Craig was very informative and helpful throughout with buying new products
11 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible and g ery upsetting returned…bothering to call me to sort out t he problems so feel letdown and betrayal all to much for me
Terrible and g ery upsetting returned my iPad in the end c and got my money back but no one both
2 March 2026
Unprompted review
Reply from Sky - Almondvale Shopping Centre, Livingston
Hi Mrs Frost,
Thank you for taking the time to leave your review. I’m sorry to see you had such an upsetting experience when returning your iPad. It’s important to us that returns and refunds are handled smoothly and it's clear this wasn't your experience.
I’m glad to learn you received your money back.
If you'd like to discuss this further, you can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
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