SK:N Reviews 

9,796
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report that the staff is warm, caring, and professional, making visits feel welcoming and relaxed. People appreciate the knowledgeable advice given, noting that treatments provide remarkable and transforming results, such as skin improvement. However, some people mentioned significant dissatisfaction regarding scheduling, as waiting times before appointments were frequently noted, sometimes lasting up to an hour. Conversely, a small portion of people felt that during one specific service, the care felt poor, citing issues like not being fully informed about treatment options or receiving inadequate service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are always really friendly,... See more

Service

Users describe positive interactions with service, highlighting that staff members are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that they feel safe and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful and welcoming.... See more

Product

Consumers find product offerings and skincare items to be of great satisfaction. Reviewers note that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my laser hair removal treatment today. Katrina looked after me really well. Throughout the process she explained what she was doing and gave me opportunities to take breaks if I... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(9,796)

805 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Welcoming and relaxed

Polite staff and very welcoming. Very relaxed consultation and no fuss from a professional team.

29 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

I’ve been getting laser done here for…

I’ve been getting laser done here for over 1 year and I am very pleased with my results. I have treated two area so far and being of a darker skin colour I’m happy the lasers work well with my skin tone.

29 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

The team at sk:n deliver an outstanding…

The team at sk:n deliver an outstanding and professional service, and do so in such a warm and friendly manner that it immediately puts you at ease.

I’d highly recommend them to anyone thinking of taking their skin care seriously

17 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Friendly experience

I was recommended this (Southampton) clinic for laser hair removal. Going for the consultation I was a bit nervous but the ladies there are very friendly and make you feel comfortable. They welcome questions and give advice. My first laser hair removal session was comfortable and she regularly checked that I was ok during the treatment.

25 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

Microneedling

I’ve been having microneedling at Dartford for the past few months. Nichole is always great and answers any questions I have about the treatment or any other skin concerns I have. Will keep coming back!

24 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Milia Removal

I recently had a Milia removed from my lower eyelid a delicate procedure, at the SK:N Clinic in Melksham. A friendly reception with a some documentation to complete. Again a friendly, professional and 'put you at ease' attitude by the surgical team, explained everything and very talkative throughout the procedure. even got a freebie milia removed. No real waiting times appointment within a week or so. A very good experience and highly recommended. Thank you to the Melksham Team.

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Had my first session and I'm really…

Had my first session and I'm really happy with the experience so far. Lindzi Brown was friendly, professional, and explained everything clearly, which made me feel comfortable and well informed throughout.

17 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

I have had multiple laser hair removal…

I have had multiple laser hair removal sessions with Flora at Bristol, she is amazing and makes me feel really comfortable. I couldn’t recommend her anymore and will definitely go to Flora with any other skin concerns in the future!

23 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Dr Gawthorpe was very professional and…

Dr Gawthorpe was very professional and helpful. Explained everything well.
The clinic is very clean and the staff are all lovely

21 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!

Rated 1 out of 5 stars

Unprofessional service

Unprofessional service! As a paying customer, I arrived early at the Chelmsford clinic, as advised, to complete medical forms, to an empty waiting room. After 15 mins, I phoned the head office to check there was actually someone there, when a person from the office next door came in, who went to look for someone for me. The assistant finally came out, and I filled in forms. I was then left waiting for 30 mins, until eventually being called through, with no explanation or apology. I had been there an hour! My appointment was 40 mins prior to this. I asked to re-schedule, or get a refund on my deposit. I was given the number to call to get a refund. I called Head Office, and this in itself may take 28 days to be approved, with no guarantee of refund...!!! I'll be taking my business elsewhere, as I've no confidence in this clinic.

21 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your dissatisfaction, which is not one shared by the vast majority of our patients.

If you would like to discuss your concerns with a member of our Clinical Service team, you can call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

On arrival I felt completely at ease

On arrival I felt completely at ease.
I was very impressed with the cleanliness of the clinic and professionalism of the team, giving me confidence that I was in safe hands for my procedure.
Debbie, Suzanne & Lisa thank you.

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Very friendly and helpful staff

Nice atmosphere. Staff were very friendly and helpful and knew what they were talking about. Very efficient service. I would highly recommend their services. Thank you

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

Rated 5 out of 5 stars

Nurse and doctor were both so lovely…

Nurse and doctor were both so lovely and knowledgable and put me at ease for my first time having Botox. They talked me though and ensured I felt comfortable and were so helpful in guiding me through it. I will absolutely be here as a regular when I need it again , thanks so much and to (I think her name was Rachel I’m sorry if that’s wrong!!) and doctor

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 5 out of 5 stars

Snowberry Lane Melksham

I visited Snowberry Lane Melksham clinic today for the first time for a full body mole check. What a lovely clinic. Easy to find, lovely spacious car park. Peaceful and relaxing! Lisa at reception was so friendly and welcoming. Debbie was fab - very knowledgeable, kind, and friendly. She took plenty of time to explain things to me and I left feeling a real peace of mind and know which ones to keep an eye on. I’d definitely recommend Snowberry Lane Melksham clinic to anyone. Thank you!

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

The team were very friendly and the…

The team were very friendly and the facilities were excellent. Special shout out to Victoria who took good care of me.

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

All staff were very polite

All staff were very polite, professional and very trustworthy, wait times, even behind schedule were quick, and Dr Tracy was amazing

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Dr Tracey and Nina

Dr Tracey was very informative with my treatment, explained my options and wasn't forceful in any way. Nina was also very accommodating as soon as I entered and left the building.

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Great experience with Millisa

Millisa was very friendly and helpful. The treatment was great and my skin feels wonderful! That's all i really need from a facial treatment :)

21 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

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