SK:N Reviews 

9,796
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report that the staff is warm, caring, and professional, making visits feel welcoming and relaxed. People appreciate the knowledgeable advice given, noting that treatments provide remarkable and transforming results, such as skin improvement. However, some people mentioned significant dissatisfaction regarding scheduling, as waiting times before appointments were frequently noted, sometimes lasting up to an hour. Conversely, a small portion of people felt that during one specific service, the care felt poor, citing issues like not being fully informed about treatment options or receiving inadequate service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are always really friendly,... See more

Service

Users describe positive interactions with service, highlighting that staff members are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that they feel safe and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful and welcoming.... See more

Product

Consumers find product offerings and skincare items to be of great satisfaction. Reviewers note that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my laser hair removal treatment today. Katrina looked after me really well. Throughout the process she explained what she was doing and gave me opportunities to take breaks if I... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(9,796)

801 reviews in the last 12 months

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Rated 1 out of 5 stars

Sadly had a very jarring experience

Sadly had a very negative experience.
The clinic is hard to find, buried inside a random building and badly signposted within.
I was made to wait 30-40 mins, then had the luxury of being given maybe 5 minutes of time?
Makes a lot more sense in hindsight now as i was clearly being rushed through the appointment as fast as humanly possible with the bare minimum advice or help, or response to my prepared questions, in order to catch up on how behind the clinic was & how many people were waiting. I got the overwhelming feeling that i was being ushered out of the door within 2 minutes of being in the appointment also. I was not informed there would also be a second person stood over me the entire appointment. Not entirely sure what that was for. Incredibly invasive and was not aware of this.

If i didn’t research heavily beforehand I would've gotten absolutely nothing out of this appointment. I probably got maybe 10-20% of the help i needed & had to suggest my own treatment & prescription. Baffling. I was then given barely any instruction on basic application use. When? At what time? What will it look like? What should i expect? I had to suggest all of this to her. Upon research this is a strong treatment and i literally had to suggest taking it at night, once a day. I legitimately felt like i was being judged, given half an answer which i had to then ask further and prompt relentlessly to get a slither of information. I have gotten far more comprehensive advice and protocol from a 2 minute chatgpt conversation.
The prescription i received is also nowhere near sufficient amount & is deemed clinically unsafe and dangerous to use once opened after 2-3 days. Im being instructed to use 4 sachets over 6 weeks….. work that one out. Extremely concerning. The box comes in 16 sachets amounts and i was only deemed to need 4 apparently which makes no mathematical sense either way. Guess my case wasn’t severe enough to be taken seriously in hindsight & was unlucky enough to go on the worst day maybe?

I also got conflicting information in the appointment at one point. I got an extremely brief explanation of “other options “ when I specifically asked twice and I still don't understand anything i got told in this brief encounter. I have no idea on what i would do if this doesn’t work ( when i can actually start the treatment that is ) and i have no idea on side effects, next steps, next level of severity of treatment, timescales. Anything.

I was then prescribed an amount that appears to be 1/4 of the amount i needed according to the NHS, pharmacy, chatgpt & other medical websites.
Guessing that’s part of the racket to force me back and pay for more? As my case will deemed “serious enough “ then and i get the privilege of paying more.

I was also held in some random room for 10 minutes on my own post appointment then the second lady who was stood watching the entire appointment gave me some sort’ve performative debrief? Guessing thats to create the illusion there was some sort of advice or service given. I still don't quite understand what happened that day, the whole experience was bizarre.
I still don't have my correct prescription & haven’t had a call back about it from the clinic and have had to chase the pharmacy to get it.

I was also late getting back to my car and had to sprint to it as I had ran out of parking by 10 minutes due to being held in the clinic for almost an hour extra, somehow avoided a parking ticket.

The whole experience was jarring, invasive, lacked any privacy, got 2/10 level of “help” or “expertise” and i feel slighted. I legitimately just wanted some basic advice, answers to my questions and a prescription suggestion as there is no other way to get this treatment or something similar. I left embarrassed, rushed, over £250 down & legitimately demoralised. Made me certain i will never use a private clinic again & found the whole experience to be odd.

I hate leaving complaints but this still isn’t resolved & its dawning on me how dangerous this could be so I haven’t even been able to begin my treatment. Not only am i no further forward, im now at least 2 steps back, demoralised & feeling slightly foolish that i thought this would actually help. Overwhelming sense that i’ve been worked here.

Maybe i was very unlucky and got taken advantage of circumstantially, but either way it was a brutal experience and would urge others to avoid or deal with it yourself as bad as that sounds.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

SK:N Customer Since 2014

SK:N customer since 2014 and seen various practitioners over the years. Recently rejoined for some top-up sessions in Bridgewater Clinic where I was treated by lovely and extremely professional Milisa.

Had my most recent appointment yesterday at the new Manchester city centre clinic in a fabulous brand new space and Milisa was extremely patient and thorough.

She will undoubtedly be my laser practitioner going forwards due to sheer professionalism.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at SKN Chester

The SKN clinic in Chester has been great. My most recent sessions were on my thighs. Before having the laser, the hair was really thick and shaving would cause iritation. After 8 sessions my usually thick hair has thinned and softened considerably.

Katrina and her team have been great. Very friendly and chatty.

Strongly recommend SKN in Chester.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I had such a lovely experience at my post hair review with Alivia at Bournemouth clinic. She was friendly, professional and really took the time to listen. I felt completely comfortable asking questions and appreciated how knowledgeable and attentive she was. I left feeling confident and excited for my hair journey. Thank you, Alivia for making the consultation such a positive experience!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Had my microneedling done with Milisa…

Had my microneedling done with Milisa at the Manchester clinic today and she was lovely. Really friendly, explained everything as she went and made sure I was comfortable the whole way through. Didn’t feel rushed at all. Already booked in for my next session.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Clapham Sk:n branch

I just finished my laser course with Jodat at the Clapham branch and wanted to say how wonderful she has been. Each session she cares about my progress and makes me feel at ease and comfortable. She always makes me feel welcome as she is smiley and friendly and she also makes sure I leave happy with the treatment. If you go to sk:n in Clapham be sure to ask for Jodat!😊

20 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Jodat was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Liverpool Clinic

I attended the Liverpool Clinic. Parneet and Victoria were lovely. They explained everything really simply and we also had a laugh! Which settled my nerves. Id highly recommend going here. Facilities were really clean and modern. I was in and out within 40 minutes I think, after having the consultation and treatment. Id highly recommend. Thanks again Parneet and Victoria

19 August 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I’ve had 12 sessions of laser hair…

I’ve had 12 sessions of laser hair removal at Clapham Sk:n and Jodat has been absolutely amazing! I’ve seen a major reduction in my body hair, it’s been brilliant, can’t recommend enough!

19 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Cheryl

Cheryl was brilliant had an amazing experience would recommended.

18 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

SK:N Middlesbrough

I had a consultation this morning with Cheryl, in Middlesbrough, Corporation Road. I was a little apprehensive attending the new location, but Cheryl was so kind. warm and welcoming. It was a lovely experience, bought a package and booked an appointment. Thank you!

18 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Fab Experience

Everything about my experience today was great; the treatment, the results and the team-Katrina!
Thank you.

18 August 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Very quick appointment from query to…

Very quick appointment from query to procedure was 4 days.....great price and very professional. Debbie talked to me the whole time and made me feel special and relaxed

8 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

I come here for male laser hair removal…

I come here for male laser hair removal on the lower face, I’ve been treated by Mona a few times now and she’s fantastic. She makes the process quick and as painless as possible. She’s very attentive and treats me with great care. Highly recommend Skn Clinic for any treatment!

17 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 4 out of 5 stars

I had an overall positive experience…

I had an overall positive experience with Harley Street SKN. I found the team very welcoming and I always felt safe and comfortable during my visits. The clinic was clean and sanitary, which was reassuring, and the staff were friendly and professional.

The only issue I experienced was with booking and rebooking appointments at times. Aside from that, I was happy with the care and service I received and had a positive experience overall.

17 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for providing your review.

While we are thrilled to hear that you felt taken care of by the team and found our clinic to be a high and professional standard, we are sorry to hear of the issues you faced when booking appointments.

If you would like to discuss your concerns with a member of our Clinical Service team, you can call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

Natalie in Brighton was skilful

Natalie in Brighton was skilful, informed and extremely professional. We discussed what I wanted from the treatment and she advised me accordingly.

14 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Friendly and knowledgable

Friendly, welcoming and knowledgeable. No hard sell during consultation listened to what my need and goal was and advised accordingly.

15 August 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Always a great experience with Jodet

I’ve always had a really great experience at the Lavender Hill Clinic. Jodet is a real professional, and really cares about her clients. Always really friendly and accommodating. I would really recommend her. I’ve felt a real improvement in my skin as well, I started with the hydrafacials and moved to the salicylic acid peels, which have really improved my acne.

13 August 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

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