Skipti Reviews 3

Place an order and was really excited! Delivery of the item went smoothly, but then the item's attachment didn't work, so I reached out to CS for help. This is where it all went downhill.
They argued with me that because of the attachment was part of a bundle and I technically didn't pay for it, it wasn't eligible for a refund. After about 30 minutes of arguing, I finally was able to get a refund. I was nervous because they originally stated that I couldn't have one, so I asked for a case number, email, something that they could provide so that I could have back up in case they tried to say I wasn't eligible. They said that they couldn't do this, and I recognize they may not be set up that way. I kept asking How can I please show proof because I am concerned. They kept dismissing me. Eventually I gave up.

This continues on to the next day when I'm trying to return the rugdoctor, they state the person is outside. I go outside, nobody is there. I'm communicating with the team that I do not see them. At one point the customer service team is arguing "Well I didn't say he ARRIVED, I said he was ARRIVING." Like okay?? They mean the same thing. Then they come back to me and ask if we found each other, no, that's what you're supposed to help with. They they inform me they lost contact with the delivery driver and will have to reschedule. At this point, I've wasted nearly 30 minutes so I'm fuming. I give the customer service rep a call, and they keep going on "I don't have control of the drivers." Okay... you also have not apologized yet either. I give them feedback and say this has been such a terrible experience and all they can do is continue to say it's not their fault. I mean... it kinda is because it is YOUR company? Little to no ownership of the situation, frustrating to deal with, and to be fair..... I think it's because the company is not set up to handle customer needs correctly, which makes their job harder. But they could try a little but more grace and emotional intelligence.
So here I am, still trying to return this item that doesn't work. Wish me luck...

April 2nd 2021 I Google searched Rug Doctor & Skipti appeared so I put in my information and my card was pre-authorized $86.59. April 15th I receive a text message saying they're unable to complete my order and for the inconvenience they're giving me a $15 credit on my account but your order has been cancelled.I have rearranged my whole day to make sure that I was here for the delivery waited over two weeks n no service. I'll never use the credit since I'll NEVER use their service again.

My husband and I tried out a high-end sous vide. It was delivered right on schedule, packed neatly in an attractive little bag. It was clearly a quality product, but it was also very easy to use. My husband cooked us delicious filet mignon. It worked brilliantly. Pickup was also right on schedule. We now have a much better idea of what a sous vide can do for us!