Skip Hire Network Reviews 216

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

At the beginning I was still hoping to receive a standard service despite of all the negative reviews. I believed there must have been a improvement on the service for customers attractions. Surp... See more

Rated 1 out of 5 stars

Made two separate enquiries and given competitive quotes but they can't fulfil them. Nobody phones you back!!! DON'T WASTE YOUR TIME EVEN LOOKING AT THEIR WEBSITE!!

Rated 2 out of 5 stars

Skip booked for morning delivery. Did not arrive until after 3.30pm Full day of workmen standing around waiting. My full day assigned to clearing wasted. No return phone call as promised.... See more

Company replied

Rated 5 out of 5 stars

very fast and efficient transaction. however very disappointed on the amount of restrictions placed on us especially undertaking a house clearance. Ended up having to do a tip run and a garden clearan... See more

Company details

  1. Public & Local Services

Written by the company

Looking for a great price for skip, wherever you are in the UK? Skip Hire Network offer domestic and business customers the opportunity to hire a skip regardless of your UK location. We offer skips of various sizes and ethically manage most waste types with particular focus on diversion from landfill and maximum recycle rates. In addition, you will be helping support Recycling Lives charity, a social enterprise tackling homelessness, offender rehabilitation and working with FareShare to reduce food poverty.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

216 reviews

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Rated 5 out of 5 stars

Good value for money highly recommend

Good value for money.most places you pay the price just for one day.this one gives you two weeks.it makes it much easier and your not rushing.also it's good it doesn't go to landfill cos they try to recycle as much of your rubbish as possible.so that's good for the environment.skip network are easy to use.they answer any questions and I can't fault them.i would definitely recommend them.thank you skip network

28 April 2020
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Gave me same day service. Operative couldn't have been more helpful as he helped to load the waste onto his truck, even suggested that we check carefully for anything else he could take away for us. Excellent service. Thank you.

23 April 2020
Unprompted review
Rated 5 out of 5 stars

Got the right size skip I needed within…

Got the right size skip I needed within a few days of my enquiry (considering the current climate, this was very impressive) Competitively priced and just a quick phone call to arrange its collection. Would recommend and use again

22 April 2020
Unprompted review
Rated 1 out of 5 stars

Wouldn’t ever reccomend…

Would take away the one star if I could do. Tried to order a 4 yard skip. They didn’t deliver, instead came a man and van. Tried AGAIN for a skip, charged me AGAIN and here I am, 3 weeks later, no skip, no refunds, no phone calls back, no emails, nothing. What a waste of space of company. I also work for vehicle hire and communication is KEY for a happy customer. What I have received is BS. Out of pocket £300 and have now been fined by the council. Nice one lads.

21 April 2020
Unprompted review
Rated 1 out of 5 stars

Avoid just call local company direct

Website I thought was easy to use. I carefully placed the order for a very costly expense for us. It allowed me to select 3 weeks after delivery date as a collection. Be warned no where except in the t&c does it tell you 2 weeks maximum in busy periods. Clearly their software decided 2 weeks as standard which falls on easter bank holiday so they collected the previous Thursday. That's a week and a half not three weeks. Their confirmation email doesnt contain any info re the dates selected so I have no comeback. They have no complaints department either.
Instead of using them just call your local skip company. So I have now paid over £230 for a half full skip collected 11 days earlier than the dates I selected and have no method of complaining about it. Lady on the phone was rude would try and talk over me and continue to talk regardless of if I had finished my sentence. Local company they use were nice polite and apologetic. Really wish I had just called them direct. My advice for using click a skip would simply be to AVOID AVOID AVOID!!!

9 April 2020
Unprompted review
Rated 1 out of 5 stars

Useless

Useless. Didnt tell me it was cancelled and had all my rubbish outside ready.

7 April 2020
Unprompted review
Rated 5 out of 5 stars

Could not be happier - perfect service.

Skip was easy to hire, person on the other end of the phone was amazing, skip was delivered on time exactly, it was a good quality skip exactly as described, I filled it in an hour or so (it was a small skip, and the stuff to go in it was all in one place). Called them when it was full, they collected it later the same day!
Couldn’t be happier. Properly amazing service.

2 April 2020
Unprompted review
Rated 4 out of 5 stars

An unexpected result

I didn't really expect to be able to hire a skip in the middle of the Covid-19 restrictions but it arrived within a few days of my online enquiry after a nice phone call from Danielle. The driver was excellent and held the skip above ground for me so I could protect my tarmac drive with plywood sheet and timber spars. My wife and I had it filled (8 yarder) in 3 days and I rang to have it collected. With the virus situation worsening I fully expected to have it on the drive for months, but four days later it vanished before we'd got out of bed one morning! Great service, if perhaps a little slow reacting (but they may be stowed off with work just now). Downside, if any, a little expensive but I went for a bigger outfit for peace of mind.

30 March 2020
Unprompted review
Rated 5 out of 5 stars

No hassle

Ordered Wednesday. Arrived Friday. Picked up Wednesday. Two emails and two phone calls.

The only hard work was filling it.

27 March 2020
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent and "Skip Hire" was explained fully. Skip was booked for the following day, driver called to say he was on his way and the skip was delivered to my chosen location.

28 February 2020
Unprompted review
Rated 5 out of 5 stars

Fully recommend

Lovely staff to speak to on the phone when booking. Prices are great! The guy who came to deliver our skip was so nice, both professional and friendly!! Highly recommend this company to use if you’re looking to hire a skip.

27 January 2020
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Did not deliver skip when agreed. Sent a large lorry with three skips to deliver one to my driveway Six hours late. When they couldn’t off load wanted me to pay £80 for their wasted journey. I refused to pay this extra fee so they delivered a smaller skip than I paid for. This company had been delivering skips to the building site across the road from me so knew the area. Awful service

24 January 2020
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Hi Christina,

We are sorry for the initial delay to your delivery, this was caused by an issue with our supplier. However, they were then unable to make this delivery as access was restricted - we do ask customers to cite any potential restrictions, such as trees.
Our records show that a skip was delivered the following day using a smaller wagon but of the exact size requested, OKed by yourself with a signature upon receipt.

Thank you for choosing Skip Hire Network

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly, placed exactly where I asked for it to go and secured a good price. What more could you want x

26 November 2019
Unprompted review
Rated 2 out of 5 stars

Not reliable in my case

Not reliable in my case. I've asked for 4yard skip with hatch so they took the payment of £287 I've booked a week in advance, I then received an invoice from another company about the skip and to be delivered on x day (Saturday) great, But then Friday almost 17:00 o'clock they called me to say they didn't have the skip I asked for!

Not ideal to let customer know at last minute I didn't even had a chance to get from other source.

Well don't provide service that you can't fulfil.

Thanks

15 November 2019
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Hello,

Having searched for both the name and reference code given we can't find any record of a transaction with you in our database. It may be that you have posted on the wrong profile?

Regards, the Skip Hire Network team

Rated 1 out of 5 stars

I would defnitley not use this company.

I would defnitley not use this company.
they say they price match so I asked them what price could they do and they told me a figure and I said no I could get it cheaper locally.
So she sais she would speak to her manager so agrred the price.

A day before ut was due the company rang me and bearing in mind they had taken my payment they then inform me that the woman had made a mistake and now I had to pay an extra 35.00 so I told then not to bother and wanted a refund.

13 November 2019
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Hello,

We're sorry you've not experienced our usual 5* service. Unfortunately, without a reference code or email address we can't find you in our system to look into what happened. We'd be grateful if you could contact us direct so we can find out what happened and apologise personally: 0300 100 0028

Thank you. The Skip Hire Network team

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