Fast shipping times and amazing customer service made the whole purchasing experience seamless and stress free. I also loved trying the free samples that came with my order. Skin2seoul has so far been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am pleasantly surprised by the products I purchased from Skin2Seoul. The face cream from DR.ALTHEA is perfect for my skin type, it makes my skin velvety and bright after the first applications of th... See more
First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freeb... See more
I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all! The delivery was super fast, the packagin... See more
Company details
Written by the company
Discover the secrets of Korean Beauty at Skin2Seoul, your one-stop destination for glowing skin and timeless elegance. We offer an extensive range of authentic K-Beauty products, from innovative skincare essentials to trending makeup must-haves, all designed to enhance your natural beauty.
Contact info
United Kingdom
- info@skin2seoul.co.uk
- www.skin2seoul.co.uk
4.6
Excellent
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 24 hours
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The parcel came on time and the service…
The parcel came on time and the service was amazing. I have actually ordered again.
8 April 2025
extremely fast delivery and the product…
extremely fast delivery and the product is amazing
30 March 2025
Product is exactly what I was hoping to…
Product is exactly what I was hoping to get. Quick delivery. Product well-packaged and came intact.
16 March 2025
Up to now all positive
Up to now all positive. The only reason I've not give 5 stars is that I've been asked to review after only recently receiving this item and as it will take some weeks to see if it does what it claims to do I can't really give a full report. Time will tell.
26 March 2025
great range, quick delivery
2 April 2025
Good packaging
Fast shipping product came with no issues no leakage proper packing measures in place. I ordered a big toner so I was concerned it would crack and leak.
25 March 2025
My order was authentic and real ❤️❤️❤️
30 March 2025
Nice
Lovely packaging to keep product safe.Quick and efficient delivery. Reasonable price with discounts available.
30 March 2025
The items arrived packed lovely and can…
The items arrived packed lovely and can not wait to start using them thank you
20 March 2025
Great delivery on time
17 March 2025
Products were great
Products were great, fast delivery and packaged beautifully! Absolutely will order from again.
23 March 2025
Terrible customer service experience
Terrible customer service experience, No feedback from emails sent, weren't able to return a product as there is never any feedback or response
23 March 2025
Reply from Skin2Seoul
Hi Levi,
We’re truly sorry to hear about your negative experience. We strive to respond to all inquiries as quickly as possible, but at times, especially during busy periods, there may be a delay in our responses. We apologize if this caused any inconvenience.
Regarding your request for a invoice, please note that we can only provide invoices for orders totalling £200 or more. Unfortunately, as your order was below this threshold, we are unable to issue an invoice for it.
We appreciate your understanding and are here to assist if you need further help.
Kind regards,
Anthony
Skin2Seoul Customer Support Team.
Real nicennnnn
20 March 2025
I got really bad product
I got really bad product. Never recommend, I bought for 34 pound .
11 March 2025
Reply from Skin2Seoul
Hi Anu,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience with the product.
We understand how frustrating it can be when a product doesn’t work as expected. As mentioned in our previous communication, we always recommend performing a patch test before using any new skincare products, as reactions can vary from person to person. We also offer mini sizes and samples with every order to help our customers try products before committing to a full-size purchase.
Regarding your refund request, as per our policy, we are unable to issue refunds for open products. We truly empathize with your situation and are disappointed that the product didn’t work for your skin. We always strive to provide the best possible service and value your feedback.
Please don’t hesitate to reach out if you have any further questions or if we can assist you in any other way.
Kind Regards,
Anthony
Skin2Seoul Customer Support Team.
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