Although our order wasn’t completed due to low stock, Meg has made sure we have been satisfied with everything. Many options were available on how to complete our order which was a nice touch.... See more
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See what reviewers are saying
The initial ordering and speed of delivery was good. Unfortunately, the packaging and product arrived damaged. I reached out to SkateHut a few times and had no response over 9 days, so this is certain... See more
I genuinely wouldn't recommend this site to purchase anything. About 7 weeks I ordered a flicker as a birthday present which still hasn't arrived. I was also in touch with Meg in customer service who... See more
Very quick delivery! Initially I did not receive a conformation email (my own fault), so upon contacting the Skatehut team, Meg promptly replied and advised with the progress of my delivery, with... See more
Company details
Written by the company
SkateHut is a leading international retailer dedicated to action sports equipment and apparel. Established in 2007 as a family business following a vacation discovery of Heelys, SkateHut has grown from a specialized startup into a comprehensive global supplier. Today SkateHut is owned by the company SkatePro. SkateHut.com manages all international orders, which SkatePro are processing. UK-based customers of SkateHut are served from SkateHut in UK via skatehut.co.uk The retailer stocks a wide variety of skateboards, scooters, skates, BMX bikes, longboards, footwear, and protective gear. Designed to cater to every age and skill level, the inventory accommodates everyone from absolute beginners looking for reliable starter gear to seasoned pros seeking high-performance equipment. At the core of the business is a strong commitment to family values, quality, and community. Because the staff consists of genuine skaters, riders, and action sports enthusiasts, the company provides practical expertise and guidance to help customers find the right products. Every brand in the catalog is carefully selected to ensure durability and value.
Contact info
United Kingdom
- +44 330 027 0202
- email@skatehut.com
- www.skatehut.com
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Excellent customer service from Meg
Excellent customer service from Meg. I had a question and she answered quickly and solved my problem better than I had expected. Great customer service always makes go back to that shop and I will definitely shop with skatehut again. Thank you
Super customer service and advise
Super customer service and advise . Thank you. As a result happy to place an order for my sons new scooter and equipment
Meg was incredibly helpful in resolving…
Meg was incredibly helpful in resolving a delivery issue I had. She deserves a medal for her kindness and prompt help. Thanks Meg and skatehut I love my board :)
Meg was a superstar
Meg was a superstar. She was really helpful and prompt with my enquiry. Thank you
Don't rely on the expected delivery date.
Item was dispatched a week later than expected and we needed to chase the order. However Meg was really helpful and managed to track down our order and ensured it was then delivered.
Great customer service
Great customer service, made a few blunders when ordering, ended up ordering to wrong address and duplicated my order, everything sorted by customer services, and my item delivered to the correct address, Thanks!
Great company with very cool stock
Great company with very cool stock. I ordered a pair of trainers that weren't quite right for me and spoke to two very lovely people in after-sales, Katie and Meg, who were brilliant at resolving my issue. Thank you.
Dealt with delivery issue quickly...
Dealt with delivery issue quickly and efficiently with good communication. Thank you.
I had an issue with an order and Meg…
I had an issue with an order and Meg sorted it no problem
We had an issue with our order and Meg…
We had an issue with our order and Meg was absolutely amazing at helping sort this, she offered two solutions straight away, always quick with replies and very helpful with everything! And has made returning our order easy, thanks so much! Dated for today but first made contact 18th of April.
Meg was really helpful and went above…
Meg was really helpful and went above and beyond for me.
Excellent Customer Service(Meg)
I was curious about my order so I sent an email to them. Suprisingly I got instant replies within a day! Meg was extremely helpful. At first I was a bit skeptical as reviews were saying that they don't reply?! I was very happy when Meg gave brilliant service!
Really helpful and great customer experience
I made an enquiry with the store and Meg answered my query and was really helpful and polite. She gave me the details that I needed.
Huge thanks to Meg .
Huge thanks to Meg .. I made a mistake on my order it was sorted out for me at no extra charge . Great to deal with very professional . I’d Highly recommend skate hut I’ll be a returning customer
Daughter's birthday skates.
Daughter's birthday skates.
Ordered on the Monday and arrived on the Wednesday. They haven't been tried yet but the Rio skates look great. Low boot style and look quite comfy as far as skates go.
Did reach out by email as I was concerned they wouldn't arrive on time. Meg replied quickly several times and was very helpful and polite.
Express delivery - paid but never dispatched!
I placed an order more than a week ago & paid express delivery.
It hasn't even been dispatched more than a week later, showing as "Processing" on their website. I got in touch with Meg and was told they were looking into it.
That was 4 days ago and I've heard nothing since, have tried to chase several times but haven't received a response or an ETA. There's no phone number to call for online orders, so I'm stuck!
Great customer service
I have had a problem with my delivery but the customer service have been really good. Meg was very helpful and helped me sort out my delivery issue and was quick with getting back to me.
Problem with order
I had a great response from the team ( Meg ) was helping me a problem with my order. Clearly explained what was going on and what the outcome would be.
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