SIXT car rental USA Reviews 10,202

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the rental process smooth and efficient. Many people highlight the excellent service, noting quick pick-up and drop-off, and appreciate the quality and cleanliness of the vehicles, often describing them as new or well-maintained. However, some customers reported issues with unexpected charges, particularly for alleged pre-existing damages or additional fees. A few reviewers also mentioned not receiving their requested car model or experiencing mechanical problems with their rental.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the fast, efficient, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being friendly,... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the vehicles, describing them... See more

Price

Users describe ambiguous interactions with price. While some customers found rates to be competitive,... See more

Location

Consumers find location to be ambiguous. While some customers praise specific locations like Frankfurt... See more

Based on these reviews

Rated 4 out of 5 stars

Friendly staff, easy to find car and depart. But we were disappointed to not receive a VW Golf as we expected. Instead, we received a lesser VW wagon of some kind, with a 1.0 liter anemic engine. Car... See more

Rated 4 out of 5 stars

Sixt as industry standard... seamless end-to-end process. Great Staff at pick-up, Ms. Fleur, she's friendly fully attentive and managed to get me my requested type of car. Not a 5 stars, due to fal... See more

Rated 5 out of 5 stars

I had a reservation with another car rental place that was trying to require me to purchase insurance despite my proof of full coverage insurance. I went to the Sixt counter next door and was met wit... See more

Rated 5 out of 5 stars

After trying Turo a few times to get into luxury rental vehicles and dealing with a few hassles, once I experienced my first customer to owner vehicle (existing tire damage) issue - I've been rent... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Over experience was great a busy Easter…

Over experience was great a busy Easter Day all the major brands had 30 plus customers on line 3 people in line and the process was fast issued a BMW 2 series I felt great the kicker was the surprise fees for a quote $67 rental my final cost was was $178 more then double $47 for 2 liters of gas that’s crazy the other fees I get it so maybe double the price but $30 over double the price is extreme something to look at I honestly will use the service again but I did feel a bit robbed. The money is one thing but a customer shouldn’t feel taken advantage of it should all be up front any possibility of extreme charges the info on web isn’t clear on specific charges.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Best experience ever for a rental

I got a rental at the DFW airport recently, and everything went smoothly, from the check-in process to finding your car in the parking lot. Best of all, I got the car switched to a different one that I really wanted, so thank you folks at Sixt DFW

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Car rental in Buenos Aires

We used renta car in Argentina for the first time. When we came to SIXT the car was ready. Our reqest at the begining was to have navigation. They said we will have to use phone and Google map. As our mobila data were off due to traveling reason the agent was really helpfull in preparing the ofline map and
Demonstrating how to use it. Je was very helpful and professional. All went smooth. I do recomend to tent at SIXT.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Rental

Rental – Côte d’Azur
Great car overall. Comfortable, easy to drive, and perfect for city and coastal roads. Interior feels premium and the driving position is excellent. Not very sporty, but ideal for a relaxed trip. Would rent again.
Thank you for all .

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

It was much easier process than we thought! We had a great staff who helped us getting the car easier, better! We got upgraded to a premium car - which also was a great experience - this was only to help us put all of our luggages and get on the road quicker! Highly recommended!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Portugal

We were satisfied with the service provided by SIXT and we will use it again.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

First but not last time using sixt

We were treated very well at the sixt office in Gatwick. The car I booked was not available, however they were nice enough to upgrade me to a better model.

The car was very clean and ready to go. The trip went very well.

Once the trip was done, we dropped the car off. After an inspection they let us know that everything was fine.

The whole process was great and I will be using sixt again for sure.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

My SIXT experience

With SIXT, satisfaction is always guaranteed, from the booking process to collecting keys and car return, it's a pleasant experience. The full coverage options truly provide peace of mind, allowing you to focus solely on a safe journey. Well done to the SIXT team, and I look forward to experiencing your excellent service again in the future.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time renting a car…

This was my first time renting a car and I was worried because of all the horror stories, but Abdel on the evening shift, made the whole process easy. He answered all my questions and explained everything to me clearly. I would definitely rent again from them. The employees are helpful and friendly. The cars are clean with no problems.

31 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look