Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
Company replied
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See what reviewers are saying
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
442 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible communication
Very bad communication from this channel manager. I had a subscription for 4 years and have not been informed when new channels were included in their package.
The client support did not provide me with the correct information when I decided to leave this manager so I am ending having to pay for my subscription for an additional year.
9 October 2025
Unprompted review
Reply from SiteMinder
Hi Lucie,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustrating experience you've had with our service. We are pleased to confirm that our Finance team has reached out to you and approved your refund which should be processed accordingly.
We truly appreciate your patience and the time you’ve taken to flag this with us. If there’s anything else we could help please let us know.
Warm regards,
Zidane D.
Terrible customer support
Terrible customer support. I have been trying to contact them for more than a month now, on every e-mail address I know, but no one ever replies. Sometimes a "person" writes me an e-mail, but if I reply to that, they never reply, just send the original e-mail again, like some weird malfunctioning AI that can only send one specific text.
I work in a hotel, and if we trated our guests like this, we would have gone bankrupt years ago.
10 September 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback. We sincerely apologise for the poor experience you've had trying to contact us. This is certainly not the level of service we aim to provide. We attempted to request your information through Trustpilot to investigate this matter further, but unfortunately haven't received a response. To ensure this issue is properly addressed, please reach out to me directly at zidane.doshi@siteminder.com. I'll personally escalate this to our highest support level to resolve your concerns as quickly as possible.
Warm regards,
Zidane D.
We decided to give SiteMinder a try… Worst mistake.
We decided to give SiteMinder a try after seeing them in Cloudbeds, initially believing it was more of a marketing platform than just a reservation engine. Unfortunately, the entire experience has been deeply disappointing.
From the start, their team made promises that turned out to be misleading. They claimed they would significantly enhance our direct reservations, but that never happened. Instead, what followed was a series of frustrating interactions marked by incompetence at every step: from opening the account, to setup, to basic support questions.
The first month was especially concerning because they went completely radio silent, leaving us questioning whether we had been scammed. When it came time for our kickoff call, the assigned person did not show up. We were eventually connected to another agent, but they were clearly unprepared and added no real value.
We quickly decided to cancel our account, but even that has been a nightmare. We are now dealing with ongoing payment issues related to reservations, and the support team seems almost vindictive in their approach. They have been dismissive, unhelpful, and at times downright sassy.
I live in Portugal, a country that is not exactly known for exceptional service, and yet SiteMinder has managed to deliver an experience that is far worse than anything I have ever encountered here. In all my years of dealing with service providers, I have never had such an unpleasant experience. SiteMinder has cost us more time, energy, and frustration than any company I have ever dealt with.
If you are considering them, I would strongly advise looking elsewhere.
20 August 2025
Unprompted review
Reply from SiteMinder
Hi Rodolpho,
We deeply apologise for the frustration and disappointment you've experienced. We believe that one of our senior team members has reached out to you via call and we understand all issues have been resolved.
If there’s anything we can assist with, please don’t hesitate to reach out. We hope to have the opportunity to better serve you in the future.
Warm regards,
Zidane D.
Horrible
Horrible. A huge waste of time. Misrepresentations by their sales team, many limitations and very little value added. A total waste of time and money setting it up to find out that it didn't work. Also their channel manager, calendar is super basic and limited functionality. They themselves admit it but only when issues come up.
Also, if you don't continue after the trial, they hold your platforms, ie Airbnb etc hostage. They block access to make changes and airbnb can't unlock or disconnect siteminder. I got a double booking because of it. They are being sued because of this.
30 April 2025
Unprompted review
Reply from SiteMinder
Hi Michel,
We deeply apologise for the frustration and disappointment you've experienced. Our support team tried to reach you by phone and email to address your issues and informed you about the solutions we offer to help and clarify any misunderstanding. Your connection with Airbnb was also deactivated to avoid any conflicts of double bookings.
If there’s anything more we can help you with, please don’t hesitate to reach out.
Warm regards,
Zidane Doshi
really helpful site
5 June 2025
Unprompted review
Reply from SiteMinder
Hi Sophia,
Thank you for your feedback! We're thrilled to hear that you find the platform really helpful. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane D.
Avoid at all cost
Avoid at all cost. Their service barely works, after canceling my subscription for this fact, i am now getting (3 months after the fact already) harassment emails for fictitious invoices and they don't follow GDPR and data privacy/credit card safety regulations.
15 April 2025
Unprompted review
Reply from SiteMinder
Hi Karoly,
We deeply apologise for the frustration and disappointment you've experienced. Please rest assured that we take billing, data privacy, and regulatory compliance extremely seriously. SiteMinder is fully compliant with GDPR standards to ensure the protection of your personal and payment information.
Our team will be reaching out to you soon to provide further clarification about your concerns. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane Doshi
The system is great but the MFA is…
The system is great but the MFA is quite hard to use. I had got stuck twice. Luckily their support team - Harvey, very patient and helpful and help me to solve out all the problem.
2 April 2025
Unprompted review
Reply from SiteMinder
Hi Frankie,
Thank you for sharing your feedback! We're glad to hear that you find our system great. We're pleased that Harvey was patient and helpful in solving your issue regarding the MFA. If there’s anything we can assist with, please don’t hesitate to reach out.
Warm regards,
Zidane
KATH is the best and prompt
KATH is the best and prompt. She has been very helpful with instructions on how to change phone number
29 March 2025
Unprompted review
Reply from SiteMinder
Hi Paulus,
Thank you for your feedback! We're thrilled to hear that Kath was prompt and helpful in guiding you through the phone number change process. We'll be sure to pass your lovely feedback along to her. If there's anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane
They are very helpfull all the time.
They are very helpfull all the time.
Thank you
29 March 2025
Unprompted review
Reply from SiteMinder
Hi Francis,
Thank you for your feedback! We're truly glad to know that you’ve consistently found our team helpful. Your appreciation means a lot to us. If there's anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane
The system is great and strong
The system is great and strong. And the best is the customer service, if you have a problem you can speak to an agent straight away and get it sorted there and then.
28 March 2025
Unprompted review
Reply from SiteMinder
Hi Borja,
Thank you for the feedback! We're glad to hear you're happy with the strength of the system and especially pleased that our customer service stood out to you. Knowing you can speak to an agent straight away and get things resolved quickly is exactly the experience we aim to provide.
If there's anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane
Reply from SiteMinder
Hi Merve,
Thank you for your feedback! We're so pleased to hear that Damini was helpful – we’ll be sure to pass your feedback along to her. If there's anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane
Changing channel managers...
Changing channel managers can often feel like a daunting ordeal, but Sightminder made the transition incredibly smooth and enjoyable. Thanks to their exceptional onboarding process and truly outstanding support team, every specific request I had was accommodated seamlessly. With Sightminder, it genuinely feels like the sky's the limit.
I particularly love how user-friendly and intuitive the platform is—it's designed with users in mind, making daily tasks straightforward and efficient. Sightminder's combination of flexibility, ease of use, and supportive staff make it stand out.
I can only highly recommend Sightminder to anyone looking for a reliable and adaptable channel manager!
28 March 2025
Unprompted review
Reply from SiteMinder
Hi Niall,
Thank you for sharing feedback! We're absolutely thrilled to hear that your transition to SiteMinder was smooth, and that our onboarding process and support team made a positive impression.
It's wonderful to know that the platform’s user-friendly design and flexibility are making your daily tasks easier. We’re glad you feel supported every step of the way.
If there's anything more we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zidane
I must say that my last experience was…
I must say that my last experience was brief and that's all I needed. Kath gave me direct and concise answers that helped me immediately.
27 March 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for sharing your feedback! We're glad to hear that Kath provided you with the direct and concise answers you needed. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Very helpful :)
26 March 2025
Unprompted review
Reply from SiteMinder
Hi Mélissa,
Thank you for sharing your feedback! We're glad to hear that you found our platform very helpful. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Kevin,
Thank you for sharing your feedback! We're pleased to hear that you had a good experience. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Very helpful
26 March 2025
Unprompted review
Reply from SiteMinder
Hi Suthinee,
Thank you for sharing your feedback! We're glad to hear that you found our platform very helpful. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
All perfect
25 March 2025
Unprompted review
Reply from SiteMinder
Hi Paolo
Thank you for sharing your feedback! We're pleased to hear that everything is perfect. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great support and easy to use!
Great support and easy to use!
Help is top tier and no issues with connection, very reliable.
25 March 2025
Unprompted review
Reply from SiteMinder
Hi Klaudia,
Thank you for sharing your feedback! We're delighted to hear that you found our support great and the platform easy to use. It's wonderful to know that you consider our help top tier, with reliable connection and no issues.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Service
The response time to queries and help with technical problems is awesome.
24 March 2025
Unprompted review
Reply from SiteMinder
Hi Antonio,
Thank you for sharing your feedback! We're pleased to hear that you found our response time and technical problem assistance to be great.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Chat is super useful!
I usually use the chat to clarify small doubts I have while using Siteminder extranet. Kath was so helpful and quick to reply.
20 March 2025
Unprompted review
Reply from SiteMinder
Hi Vania,
Thank you for your feedback! We're glad to hear that you find the chat feature helpful for clarifying your questions. It's great to know that Kath provided helpful and quick responses to your inquiries.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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