Sitebox Ltd Reviews 

8,825
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving items exactly as promised or even next day. Many appreciate the excellent customer service, highlighting helpful staff and good communication. Reviewers also find the products to be of great quality and accurately described, offered at very competitive prices. The ordering process and website are frequently noted as easy to use, contributing to a smooth overall experience. However, some people mentioned experiencing issues with delivery, including occasional delays, incorrect tracking information, or items arriving separately. A few other people also felt that product descriptions were sometimes inaccurate, or received items that were not as expected or appeared used. Additionally, some reviewers noted a lack of communication regarding order status or delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often highlighting great quality, competitive pricing, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more

Rated 5 out of 5 stars

We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,825)

604 reviews in the last 12 months

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Rated 1 out of 5 stars

Incorrect description of the product.

Description of the lawnmower I purchased was wrong on the website but they would not take responsibility for the error blaming their supplier. After a lot of hassle they accepted that the lawnmower was not what I wanted and arranged a return as a 'goodwill gesture' never mind that I was within my consumer rights as the goods were not as described.
They do not give compensation despite the fact that I had to be in for a whole day for the collection and I had wasted my time in constructing and then dismantling the mower.
I wouldn't use this company again as, according to them, nothing is their fault, replying to emails takes forever, and they clearly don't care about customers once they have your money. If you do decide to use them check the description of your item with what other companies say as they clearly do not value accuracy.
Their reply to my review mentions that they gave me a discount on the mower they finally supplied. However, £20 hardly compensates me for my time and all the hassle I had to endure to finally get the product I thought I had ordered in the first place.

11 June 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi,

Sorry to read this review. I can see from looking at the comments on the order we did collect and replace with the mower you were after and also provided you with a discount on that mower.

I apologise if this wasn't satisfactory and if the process was too long for you. I will certainly look into the whole procedure to see if there is somewhere we can perform better.

Sitebox Admin Team

Rated 5 out of 5 stars

Very impressed with Sitebox customer…

Very impressed with Sitebox customer service. I ordered a very large industrial fan during the recent heatwave as I was desperate to get something to cool down my house. It arrived a few days later but I immediately realised I had made a big mistake. Too powerful and a bit too noisy for home use. I called Sitebox the same day and said is there anything I could do. They Immediately said I could return it and get a refund. Very happy with them

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Next day delivery was 3 days ago

Next day delivery was 3 days ago. Product will be fine

14 July 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Alexander,

Sorry to read this review. I can see that the items did leave us when expected but there was a delay with the courier and for that I apologise. I believe delivery is on for today.

Sorry again for this inconvenience,

Sitebox Admin Team

Rated 5 out of 5 stars

What made my experience great?

In short they were even cheaper then the same item on a well known auction site.
The back pack leaf blower I had ordered was dispatched the next day and was delivered within 48 hours of me placing the order.
They didn't use a dodgy courier service but they used Fedex.

14 July 2026
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. located an item in their warehouse that was wanted & it was delivered the next day. Would purchase from them again.

8 July 2026
Rated 5 out of 5 stars

Hi calling them to discuss buying the…

Hi calling them to discuss buying the products was the best choice for me as struggling with all this online stuff
Charlie who I spoke to was really helpful
And even sorted payment for me over the phone
Good old school customer service always nice to chat
Carlo Abreu
C.A. Bricklayer Ltd

8 July 2026
Rated 5 out of 5 stars

Made my first purchase from Sitebox…

Made my first purchase from Sitebox last week and I've not been disappointed. Item was well packaged and dispatched and delivered promptly. Communication was also top notch. I won't hesitate to buy from again in the future.

13 July 2026
Unprompted review

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