Terrible customer service experience. Non-existent in fact.
This company was useless. Their website looked good but I'm being honest. I emailed twice, using the address listed on their website, once to carefully detail my enquiry about their products because I believed they could help support my elderly mum's mobility. There was no response in two weeks. So I phoned. They answered with one word, "Hello?" as if not a business. But they confirmed they were operational but after a 5 second search said they couldn't find my enquiries. I explained it all. They said "Give me your address and I'll send you a test-email". Did that. After 1.5 hours, NOTHING. I then messaged them via their online web form saying 'I've not received the test from you'. Waited again. STILL NO RESPONSE! After a wasted fortnight I gave up and went to another company.
