SIROKO Reviews 

Very poor customer service. Bought a whole set of clothes for skiing but the gloves doesn't fit. I asked if I can return them for a larger pair, but they wont help since the 14 day return period has ended. Will not recommend a shop that doesn't care about their paying customers.

Update:
They are saying in a response to this review that they want to resolve the problem. I contacted them again and they have same response - not willing to help or try to resolve anything.
Thanks for nothing Siroko. Can't recommend boutique.

Purchased sunglasses. They arrived with a broken nose clip. Contacted them straight away. They refused to send a replacement nose clip. Offered a $10 credit which is useless as I won't be purchasing anything else from them. Very disappointing as the sunglasses were not cheap.

Good quality clothes for cyclists - I'm referring to the srx series. Rapid order fulfillment, detailed information on how to change the size of one of the products. Professional service for changing the size without additional costs.

E mailed to ask for a update on my order,just a generated email back. Still no answers. Definitely will not use again.

I received the item I ordered late and had to return it as it was very poor quality. The address label they gave me was to an address in the UK for the return, from there, the package is sent across Europe. The item I returned has been in the Netherland's for almost 2 weeks now as per the tracking number and has not made it back to Siroko. This is a fault from the shipping company, not me, yet Siroko will not provide me with a refund as they do not have the item back. They are instead waiting on a response from the shipping company whilst I sit over £100 out of pocket. This is not my fault, yet Siroko seem to be holding me responsible. When contacting Siroko, they are very slow at replying and their responses are short and very unhelpful. I would strongly encourage anyone considering ordering from this company to look elsewhere.

Terrible Customer Service & Defective Products!

Received defective ski goggles. SIROKO only sends automated template responses, completely ignoring my actual questions and concerns. They redirect to Amazon, who sends me back to SIROKO. Complete runaround with no solution.
As manufacturer, SIROKO should take responsibility for their faulty product. Instead, they hide behind generic automated emails and refuse to help. Don't waste your money on a company that abandons customers after the sale.

This company needs to brush up on their returns policy, I just need to change size but basically I need to risk getting nothing back by sending it to them... The fit is a bit oversized... They send you the package with expensive shipping, so if you want to return it will cost a fortune... Seedy business plan... I also had to pay 40chf in tax to receive their package... Expensive mistake shopping here

I bought a women's ski jacket (W4 Graupel) and a men's ski sweatshirt (W1 Sandboard). The delivery surprised me and arrived in Ireland in just 2 days via DHL and we were extremely pleased. The size didn't fit because I think women should be a size smaller and men should be a size larger and the exchange was a bit annoying.

The return was made by the company GLS, which is AWFUL, and it took 12 days between collection and delivery to Siroko, and on top of that they were resent by another bad company, SEUR, which took another 8 days to deliver the new items (and SEUR is even worse, because they have no customer service and the tracking is terrible).

In short, SIROKO itself served me very well, the customer service was very fast, and the items are of high quality. I haven't tested them in the snow yet to see if they can withstand the cold, but the quality at first glance seems very good.

If you live in Ireland, it's definitely worth buying (as other countries complain a lot about Siroko's delivery)

Very happy with everything I bought and the prices are very reasonable.

I had some troubles with the delivery company, but the costumer service from Siroko helped me to contact them and clear things out. Just received my package and I’m ready to enjoy it!

I made a return for more than av month. I have sent serveral emails to their customer service, the always reply fast that they will look it up and get back to me but nothing happens. If you order from Siriko I hope that you wont need to make a returen since they will keep your money and never sends you your clothes.

Fantastic company. The quality of the products is spot on. I ordered the wrong size and sent it back and received my new size all within 1 week. Will be using again

Placed an order (Grabs ski pants) on saturday, got them on tuesday. Very good quality for 100€, very nice clothes.

Terrible customer service. I bought several cycling clothing from them and one of the Bib shorts left me severe saddle sore. It is supposed to be one of their better quality shorts. Upon my complaint they outright dismissed my concern and complaint about the quality. They offered no support or explanation on the issue. I have bought many cheaper products from others but never had any saddle sore before. Thier customer service sucks as some of their products. Beware when you buy from them you are stuck with it.

Teriible service. Wouldnt allow return. Makes you pay for the return anyway but never allows although unworn, wrong size and origianl package.

Even wanted to return it for a more expensive item, no human element to decision making and dont like loyal customers. Avoid them. Shame as hate to rubbish companies but cant see business being great for them unfortunately

I had a terrible experience with this shop. The bike shorts I ordered were advertised as suitable for 8-10 hour rides, but the padding feels no better than what decathlon offers with a short designed for 2-hour rides. The legs are too long, and the overall quality is mediocre at best. After only three uses, one of the seams already broke. Delivery took three times longer than promised on their website, and their customer service was completely unhelpful.

Their supposed "free size exchange" is also a lie. I ordered the same shorts in two sizes to compare, and when I wanted to return one, they counted it as a regular return and I should pay for shipping.

To make matters worse, their policy only allows you to return products with bad quality within 30 days, which is nowhere near enough time to identify these flaws. With so many other great bike brands out there that truly care about the cycling community and customer satisfaction, I highly recommend avoiding this shop. Don’t waste your time or money here!

Got something totally different from what i ordered. Contacted support by email and fill-in form, but no responds.

Don't buy!!!!

Very, very bad customer service (actually no existing service at all). They didn't accept the size exchange of a product that was returned in original status, only the cord of the price tag was cut. They wanted me to self-organize an expensive pick-up of the product to being shipped to my place instead of simply sending it to me the normal way (I would have covered the shipment costs of course).
Their handling of returns/shipment is in general very different to what I experienced before. Not customer friendly at all!

Worst’s Glasses ever. I buy two models (Originals), and after one year they both “die”. The first ones had leaking glass, large stains all over the surface. The second (blue lenses), the paint on the glass has rubbed off )). Worst experience with glasses in my entire life.

Presents itself as a company that can deliver in a 2-3 day timeframe but they’re actually sending from Madrid and a week later and no sign of anything.
Utter and total shambles. I suspect I will be hit with an import duty bill shortly and then have to pay to return the item if I don’t want it.
Just use a U.K. drop shipper it’s much smoother.