Whatever you do, don’t buy anything from this company they’re crooks. Made an order two months ago and received nothing and no updates. Contacted them several times and still no response. Weeks and... See more
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See what reviewers are saying
I received the following grovelling email from Singletrack Bikes’ CS Manager, Gabe Bell; Dear Brian, I’m reaching out personally to sincerely apologise for the recent lack of commun... See more
Ordered. Delivery date came and went. Order status not updated. I contacted 3 times but no reply. I have pointed this out to the providers of their shop platform push.bike suggesting they co... See more
I bought some tyres just before xmas 23 from singletrackbikes.co.uk that were ordered in from supplier. Contacted singletrackbikes for progress update as online tracking wasn't working for me and I... See more
Company details
Written by the company
Find your flow with Singletrack Bikes. We all dream of that endless flow on trail, road, gravel or just the best days out making memories with the family. We are all about riding bikes at all levels and providing the best service we can to Kirkcaldy and beyond.
Contact info
2-24 Mill Street, KY1 1SD, Kirkcaldy, United Kingdom
- 01592 724466
- info@singletrackbikes.co.uk
- www.singletrackbikes.co.uk
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good Service
Arrived Early. All good seems to work OK. Product Packaging in poor condition and I suspect that this is returned goods being resent to another customer, but all components in the package, so no complaints.
15 May 2024
Great Service
3 April 2024
Unprompted review
Terrible way to do business.
Too many experiences like mine ,wish I'd read up about them .
You justvshouldnt sell things you don't have .My order on the 22nd sill hasn't been shipped and I got a 3 day option. I emailed to be told it was " in stock with supplier " on the website .That in itself is a terrible way to do business .I'm a small indy bike repair shop myself and being in Scotlant thought it best in there rough times to support another Scottish shop .Never again .In stock with suppliers in Europe is the main term the website failed to mention .How is it even possible to offer 3 day delivery on a part that's in the EU ? Now he will come on here abd say all the right things ,Sorry ,really terrible etc etc then will continue to do it .The email I got from them said as soon as its it it will be sent next day ,that dosnt make it right or OK.Just wish I had bought from Bike Inn as they can do it in a week ,and " in stock " means they actually have it .
Nothing they could say or do can make it OK because there are way too many others with the same story . I just want the part now ,not excuses which I'm sure they will have .
4th April update
Just had another response via email .
Apparently they have had to contact " the rep " abd now he's on tge case it will possibly be with them in 3 days ,so possibly next Tuesday .
The first email said it was held up at customs and should be with then I 2/3 days .Do they are bad liars too .
Just avoid this shop at all costs ,it's not worth the bother
3 April 2024
Unprompted review
Avoid avoid avoid I’d love to support small businesses…
I’d love to support small businesses but I can’t in this case. It took almost 3 weeks for the order to arrive and when it came it was totally wrong. The invoice matches my requirements but I was sent an order that is of no use to me. No reply from the owner for any resolution yet. That was my first and last order. Avoid avoid avoid.
SEE REPLY BELOW: The supplier has even lied that there is nothing wrong! He has sent me entirely the wrong order and denies it! Do not deal with them.
I SENT AN EMAIL TWICE WHICH YOU HAVE NOT REPLIED TO!
2 April 2024
Unprompted review
Reply from Singletrack Bikes
We first received an email from the customer at 3:39pm and then the 2nd one at 3:53pm. Both times an auto-responder was sent saying please allow 24 hours for a response. This review was then left around 7pm that same evening.
The following morning we phoned the customer as requested in his email, who was then rude and initially refused to tell us what they received in error. Despite this, we apologized and sent the correct item, and also arranged for a return of the incorrect item by around 11am that same morning.
Kind Regards
Dave
Perfect the best price i could find…
Perfect the best price i could find took a couple of weeks delivery as it was free but i was in no rush
14 March 2024
Fast efficient service
Fast efficient service. Even though the item was not in stock, it arrived sooner than expected.
14 March 2024
Ergon EMTB Saddle
Everything went smoothly when I placed my order for a new Ergon EMTB specific saddle. I'm 12cm sit bone and I went for the S/M size (saddle width is 147mm)
The reason I mention this, 12cm sit bone width falls right between the two saddle sizes. I have other Ergon saddles on other bikes, so I know what fits me. Hope this info helps someone.
Parcel arrived well packed and within the delivery time frame. With Singletrack bike you get quite a few postage prices and delivery options.
Thanks 👍 Singletrack bikes.
8 March 2024
Great service and competitive
I discovered Singletrack Bikes through an online search and ordered a couple of quick release seat clamps. They arrived very quickly but, unfortunately, they were the wrong size (my fault). Following a quick conversation with Jim, who was very helpful, I reordered the correct sized clamps and they arrived by return.
As it happens I live in Scotland within less than an hour’s drive from the store so a quick visit sorted out the exchange.
That enabled us to see other items needed for our upcoming long tour, and again we received excellent support and service from all the team.
In summary, this is a great little company run by enthusiasts for enthusiasts. Also they are very competitive on price.
It will be our first choice retailer for bike kit in the future.
18 February 2024
Unprompted review
Made an order and paid extra for 2 day…
Made an order and paid extra for 2 day delivery. Order took nearly 3 weeks. Definitely won't be using again!
23 February 2024
Unprompted review
Reply from Singletrack Bikes
Hi Nick, I'm very sorry to hear about this issue. We have experienced a lot of challenges over the past few weeks with significant disruption in the market place, so we are just trying to get back on top of things now. If you can let me know what your order number is I will refund your extra postage since you didn't get the service that you paid for.
Thanks for your patience with it all.
Kind Regards
Dave
Great service and prompt delivery
7 February 2024
Good customer service
My order took a little longer than expected but was refunded my postage charge which is very kind
9 February 2024
Unprompted review
Great product and service
Every effort made to deliver my order as quickly as possible. Website and email notifications kept me informed throughout.
7 February 2024
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