Singapore Airlines Reviews 

Our flights to Colombo were changed due to operational reasons (which I understand at the present time). The replacements we were offered gave us long stopovers in Changi, which we didn’t want so I identified the flights I wanted and attempted to change them through the ‘manage flights’ button; this proved to be difficult and then a message popped up saying I had accepted the flights they had offered followed, almost immediately, by new e-tickets. “Here we go” I thought preparing myself for a long, arduous fight to get them cancelled and book the ones i had identified.
I could not have been more wrong! I rang customer service (Australia) and they were so helpful, including calling me back (their suggestion) as it was going to take some time to sort out. The flights were changed, without any fuss, i was emailed the new itinerary to approve and when I confirmed it was I was asked if I wanted the same/similar (if different aircraft) as my original flights. I confirmed this and the seats were booked then, and new e-tickets emailed to me whilst I was on the phone.
I found Singapore Airlines customer service to be exemplary, and special mention to Seyn, the guy who helped me with this. He was professional, patient, courteous, friendly and helpful - a credit to Singapore Airlines.

Our experience with Singapore Airlines was extremely disappointing. The behavior and attitude of the ground staff at SFO Airport were completely unacceptable.

Even though we had a valid OCI card and a new U.S. passport, unnecessary difficulties were created because we did not carry the old passport. We have previously traveled with the same documents on several airlines, including Qatar Airways, and never faced any such issue before.

What made the situation worse was that, despite repeated requests, the SFO counter staff refused to issue the boarding pass for our connecting flight. As a result, we went through significant mental stress and unnecessary inconvenience.

Because of this incident, our journey to the final destination was delayed by 3 days, including 1 full day stranded in Singapore without any hotel accommodation or food vouchers being provided by the airline.

Even after contacting the airline multiple times seeking clarification, the responses we received felt more like attempts to avoid responsibility rather than genuinely address the issue. Singapore Airlines deeply disappointed us in terms of customer service and respect toward passengers.

#SingaporeAirlines #BadCustomerService #TravelExperience #SFOAirport #OCITravelIssue

Disappointed with my recent experience with Singapore Airlines regarding a simple name correction request.

As Singapore’s national carrier, I expected better coordination and customer ownership instead of being pushed back and forth between the airline and the travel agency without any clear resolution.

My sister and I have been frequent flyers with Singapore Airlines for many years, which made this experience even more disappointing. Due to urgent arrangements relating to my daughter’s care, I could not afford indefinite delays and eventually decided not to proceed with the request.

I understand procedures are important, but customers should not be left caught in the middle with no one taking responsibility. I hope Singapore Airlines improves the coordination and handling of such cases in future.

DISCLAIMER ALL 1 STAR REVIEW ARE FAKE

recently flew with Singapore Airlines on a 14-hour long-haul flight . While there were several high points, a few significant issues made the journey quite uncomfortable.
​The Positives
​Outstanding Staff: The cabin crew was exceptional. They were professional, attentive, and maintained the high standard of service Singapore Airlines is known for.
​Punctuality: The flight was perfectly on time. No delays in departure or arrival, which I really appreciated.
​Delicious Dining: The food was very good. Every meal was well-prepared, flavorful, and definitely better than standard airline catering.
​The Negatives
​Freezing Cabin Temperature: This was the biggest issue. It was extremely cold for the entire 14 hours. Despite using blankets, the air conditioning was so aggressive that I actually ended up getting sick because of it.
​Outdated Entertainment: I was disappointed with the KrisWorld system on this flight. The movie selection felt very old, and there were no games available for children on the screens. Keeping a child entertained for 14 hours without interactive options was quite a challenge.
​Verdict: Great service and food, but please bring a heavy sweater and your own entertainment (especially for kids) because the cabin is like an icebox and the media library is lagging behind!

Very satisfied with our recent trip from MXP to HKT via SIN in economy. Price was very competitive and great value, considering our experience during the trip. We traveled as a family with two kids under 10 years old. Things we particularly liked:
- all flights were more or less on schedule and no issues with luggage or check-in
- modern aircraft, comfortable seats with good leg distance and good infotainment system
- excellent and consistent service by very courteous and professional cabin crew
- possibility to select seats immediately after booking and for free (within economy cabin), even thought we booked via a 3rd party website and not direct
- free and good speed WiFi, even on short-haul flights
- food of good quality and quantity
- clean aircraft and clean bathrooms
- well-managed and organized boarding, always without buses
- modern app and website where one can manage all aspects of the booking/flight, including things like automatic check-in
- various small things that made kids happy
- very pleasant transfer experience at Singapore airport, which is probably the nicest I ever been to (and I travelled a lot). On the way back we also visited the city during the longer transfer time, which was a nice add-on to the overall experience.

It use to be a great airline but now has become a greed machine. Air staff and service are very good but the corporates have taken over. I have travelled Singapore Air 4 times every year to Thailand and always had a stopover in Singapore for a few days. The price had always been similar as a direct flight price. Unfortunately now the stopover price is double. For this reason I no longer fly Singapore Air or have a stopover in Singapore. I wonder if the government would be interested to know that this means I'm no longer spending money with their national airline, hotels or food etc.

My wife and one year old were flying from hydrabaad to Christchurch, before it was 1 hour layover when we booked the tickets. Singapore airlines change to 13 hours layover without offering any hotel stay in Singapore. It is the first time I having this problem and when I call customer care they didn't offer anything and couldn't help. Very bad experience

I’ve flown with Singapore Airlines several times in the past and always chose them because of their strong reputation—but this recent experience was incredibly disappointing.

We travelled with three young children (twin toddlers and a 6-year-old). On our first flight, there were no children’s activity packs, and basic requests like milk for our kids were never fulfilled.

The real issue came on the return journey.

Our flight into Singapore was delayed by almost 2 hours, causing us to miss our connection to London. Despite this being entirely the airline’s fault, no real effort was made to help us make the connection. We were even led to believe the gate had been informed we were on our way—only to arrive and be told it was closed, while the plane was still there.

A short delay of 15–20 minutes could have prevented what followed: nearly 48 hours of disruption, multiple rebookings, and being forced to take an additional flight via Beijing with three exhausted children.

The situation was made worse by poor communication and repeated mistakes from staff:

-Conflicting information about flights
-Being told to rush across terminals for a flight we weren’t even booked on
-Incorrect hotel bookings
-No clear or consistent support

We ended up arriving home more than a day late, missing an important family event and leaving our children exhausted before returning to school.

While some individual staff members were kind, the overall experience showed a lack of organisation, communication, and care—especially for families.

Very disappointing from an airline that markets itself as premium.

Firstly I’d like to say I’ve used Singapore regularly to fly London to Adelaide and the staff on board the flights are fantastic. Nothing is to much trouble a credit to the company. However when things go wrong and you want customer service to sort things out after the flight this is when it all falls down. In January we had over 13 hour delay to our flight and have been trying to claim compensation under EU regs since January. All Singapore say is they are investigating what caused the delay. Please tell me it doesn’t take over 3 months to find out why one of your flights was delayed???? Add to this when you ring customer service for an update they state it’s another department that is dealing with it and they are not allowed to transfer customers to them. They state they will email them and get them to get in touch. They don’t time after time I’ve been told somebody would contact me nothing. All I ask is regular updates of why it is taking so long and when can I expect a resolution. After all the good service from flight staff the after sales really lets them down.

Awful paid for upgrade experience !! I would like to say I have flown singapore before this flight and thought they were amazing. So, for the flight to my engagement I thought I would upgrade to premium economy. This was paid for at the gate for £350 per person. During the flight the meal times where off and given at irregular times, the staff where rude and all in all the experience was awful. When I raised this with Singapore they advised they where aware of the flight and the issues raised but didn't feel the need to give any form of compensation!!! A real shame this airline has gone downhill. Avoid if you can book only if you must.

Had us sitting in the tarmac for 4 1/2 hours before they cancelled our flight. Ended up with a 10 hour delay, missed our transfer. Which they did reorganise but didn't give us any details until we reached Singapore. Lost our bags for 2 days on the way to our holiday in Thailand even after we confirmed with ground staff in Singapore that they were going to be on our connecting flight and then lost them again on the way home to Melbourne.

Worst experience I have ever had with an airline, no accountability and absolutely no communication or effort into trying to rebook us onto another flight that was leaving the same morning ours was cancelled. Instead they were pushing people to wait for 12 hours for a replacement plane to arrive. Offering to pay for an uber so we could go away until they connected us to tell us to come back to the airport.

Also we had to pay for wifi to rearrange our transfers only to find that the internet on the plane wasn't working.

Fly with someone else if you want to start your holiday on time with your belongings

8. april SQ351 gate C33 Marie var høflig, imødekommende og super hjælpsom. En super frontperson for Singapore Airlines

I only rate 1 star because it seems I cannot give them zero stars. I have had an experience from hell with Singapore Airlines. I was a long time gold frequent flyer with Singapore and now I am on the hunt for a better airline. They are useless. They have wasted 4 hours of my time being unable to change a ticket and then scam me for 400 dollars even though I have a full flex ticket (Because there is a price difference, and it doesnt matter what day I want to fly, there is still a price difference). I have never had such a bad customer experience with an airline. I have better Customer Service from the low cost carriers.

I purchased my ticket through their website and found the whole process quick, convenient, and hassle-free. Everything was straightforward and efficient, with no unnecessary complications—exactly how it should be.

I had a very frustrating experience with both OOJO and Singapore Airlines while trying to reschedule my mother’s ticket due to a genuine medical condition.
I first contacted them on March 19th to request rescheduling for my mother (XXXX). At that time, the ticket price for April 26th was around $350. I was instructed to submit a medical certificate and was clearly told that this would be handled as a medical case and that a waiver would be applied. I submitted the required medical certificate promptly, and the case was escalated for review. However, there was no response or update for over 10 days despite follow-ups. During this time, I was repeatedly redirected between OOJO and Singapore Airlines. OOJO informed me that they could not take action and asked me to contact the airline, while Singapore Airlines asked me to go through the travel agency. This lack of coordination caused unnecessary delays and confusion. Due to this delay, the ticket price for the same date increased significantly to around $1000. I am now being asked to pay approximately $1300 to rebook the same flight. Had I been informed upfront that I would need to pay such a high amount, I would have simply rebooked the ticket myself earlier at the original fare of $350. Instead, I relied on the guidance provided and followed the process as instructed, which resulted in financial loss, stress, and unnecessary back-and-forth. This situation feels extremely unfair, especially since I was assured that a waiver would be applied. I submitted all required documentation on time. The delay was entirely due to lack of response and coordination. I expected better transparency, timely handling, and accountability, particularly in a genuine medical situation. I would never travel with Singapore airlines. Worst customer service. In this 12 days period they escalated the Service Request and created two Service Requests for this issue and still no response from them.

Over 3 weeks (nearly a month) of emails with Singapore Airlines support for an OTP issue that prevented me from verifying/updating my KrisFlyer profile on the app/website. I tried multiple networks (Wi‑Fi/mobile data), multiple devices (app + laptop website), and repeated OTP requests.

I shared a clear diagnostic indicating a likely system/workflow issue: OTP worked in “Manage Booking,” but failed consistently in “Profile → Update profile information,” and the email OTP option was greyed out/unavailable in that profile flow.

Support repeatedly sent generic scripts (check spam/network, contact carrier, try again/change number) and asked for screenshots, but provided no effective workaround, no clear escalation result, and no timeline. With an upcoming flight, this was time‑consuming and stressful. Final outcome: never fixed.

regional business class seats are terrible and no flight to osaka have a choice of longhaul cabin , only one to haneda despite being 7h flight they are considered regional when hkg , manila, shanghai, jakarta which are short flights can enjoy the confort of a decent business class. Adding since 5/6 years quality of food had gone downhill at fast pace. Too expensive and too uncofortable

Very disappointing experience on the first occasion on which I have attempted to redeem Krisflyer miles for accommodation. Despite having more miles than the advertised price for the room, I found I was still required to pay a fee and a further amount for accommodation which was almost the same as it was pre redemption. I have attempted to resolve this countless times with Krisflyer Vrooms directly but have not yet been able to secure accomodation using miles. I will not use this supposed service again and would not recommend it to others.

I picked Singapore Airlines because I had a critical business meeting and needed a “trusted” airline. I learned the hard way that the brand image doesn’t match the reality.

SQ185 (SGN→SIN) on 9 Feb 2026 was delayed due to a technical problem (SIA later said an aircraft fault was detected in pre-flight checks). That delay caused me to miss my London connection (SQ306) even with ~2.5 hours planned between flights. I was stuck for ~12 hours, sent to a hotel ~30 minutes away, and got ~3 hours sleep before returning to the airport. I then arrived late in London and missed my train.

Afterwards it was the usual “we’re sorry” message, but no real accountability: no reimbursement for the actual downstream costs, and no practical resolution beyond generic policy lines. All claims and evidence are documented.

If timing matters to you, don’t fall for the “premium airline” advertisement trap.