Singapore Airlines Reviews 

Bro stop their trying there best and u bitchs
are disrescping them

Disappointed with KrisFlyer – A Frustrating Experience

I’ve had a very disappointing experience with Singapore Airlines' KrisFlyer program. The biggest issue is the extremely short mileage expiry policy — your hard-earned miles can expire before you even get a chance to use them.

The redemption process is frustrating. It’s almost impossible to secure an award booking unless you’re extremely lucky. The typical trap is the waitlist system: you transfer your points (in my case, from Westpac) to book a flight, only to be placed on a waitlist that rarely clears. Meanwhile, your miles continue ticking toward expiration.

As a result, I now face losing valuable Westpac points and KrisFlyer miles, with no flight to show for it. It's a deeply disappointing system that feels intentionally stacked against the user.

If you’re considering a frequent flyer program, I strongly recommend looking elsewhere — programs like Turkish Airlines' Miles&Smiles offer better value and flexibility.

Was in the queue for 2 hours in Manila before I even got to the desk insulting and arrogant staff trying to organizational it then I was told my flight is delayed by 2 hours and I will miss my connection flight they put me onto another flight then it was delayed by another hour they put me on another flight when I arrived and my change over destination they said I missed that flight and they put me on another flight contacted customer service and got their usual response copy and paste that they're not loyable for anything because it's not in the EU use your insurance imagine this from customer service I was out of pocket hundreds due to being collected never again the Only Good Thing I would say the flight attendance were amazing. This company takes no responsibility for anything they will push everything onto your insurance company

I spent over 12 hours across four live chat agents (Pearl, Dimitri, RJ, Aya) trying to cancel a Singapore Airlines flight (F9HMGW) due to medical illness. The online portal couldn’t process it due to fare type, and the Kris chatbot only sent me in circles.
Despite being told the cancellation could be granted as a one-time courtesy, I could not get a basic letter confirming the cancellation, which my travel insurer requires — regardless of refund status.
What no one seemed to understand: I wasn’t chasing a refund. I needed official proof that I had cancelled. Scoot (their budget sister airline) provided this instantly. Why can’t Singapore Airlines?
The live agents were helpful and kind — especially Dimitri — but the system is clearly broken. For a premium airline, this was an exhausting and unnecessarily bureaucratic experience.

3 month ago I travelled from Surabaya to Copenhagen. 7 H delayed arrival and not any compensation even I complained.

Today I will be minimum 24 H delayed on my travel from Surabaya to Copenhagen with sleepover in Singapore and additional transit in Bangkok.

Time is now 3 am and have just been told I can't get a airport hotel as promised so wait for info regarding a city hotel.

DONT EVER USE SINGAPORE AIRLINE

Fantastic customer service , Was given food voucher for delay of 2 hours too. Not sure why so many negative comments never had an issue flying with Singapore Airlines. After having a look I see mostly customer having a bad expereince have left a review for most of the airlines.

Wow! I'm surprised by the negative reviews. We flew economy London to Auckland in March and it was very good. Ok, economy seats are not very comfortable for 12+ hours but you get what you pay for. The crew were great, food good and the planes were very clean and everything functioned as expected. All pretty much on time as well. Can't really fault them.

Flew Singapore Airlines to Bali. The food was amazing. Better than the food we had in Singapore! It was impressive. What was not impressive was the micro racism in the service. I did not know that Singapore was a racist country. No wonder that the national airline is the same. It was an eye opening experience. Just something to keep in mind if you are choosing this airline.

Flying LHR to SIN premium economy on the return and the lack of quality, inattention is quite clear. I had ‘Booked the Chef’ online, but this was absent, the cabin crew were quite ‘oh well and never mind’, generally couldn’t care less.
The seat is alright, but should have flown Emirates. Will do in the future.

Don't fly with Singapore Airlines.
'Priority' service? What priority.
Old aircraft and unreliable wifi, with boring limited entertainment
The most convoluted website imaginable

Business class service? We arrived in Indonesia yesterday and we are on a remote island. We bought business class to avoid any problems with luggage, as the trip was already planned and we would start the tours the next day. To our surprise, Singapore Airlines left a suitcase in Singapore explaining that there was a system failure. Like this ? Do you buy business class and this is the service they deliver? Now they ask us to collect our own luggage at the nearest airport at our own expense. Even explaining that we are more than an hour away by car and on a remote island. They simply ignore this warning. Irresponsible company and this is the last time we travel with them.

I've been a loyal KrisFlyer member for over 10 years, and I can confidently say the program has gone downhill. Redeeming miles has become nearly impossible. Every time I try to book a flight using my points—whether with Singapore Airlines or a partner airline—the only option available is a waitlist. This has been going on for years now.

Even when flights are clearly operating, there’s never any award availability, and partner redemptions are even worse. It feels like the miles are just sitting there, unusable. To make matters worse, I’ve had miles expire several times, and I had to pay to reinstate them. In the end, I was forced to redeem them on something I didn’t even want just to avoid losing them again.

A frequent flyer program should reward loyalty—not frustrate loyal customers. Sadly, KrisFlyer has become one of the most difficult and least flexible mileage programs I’ve encountered. I’ll be sharing this experience across all major travel review platforms so others know what to expect before joining.

Until serious improvements are made, I can’t recommend KrisFlyer to anyone who actually wants to use their miles.

Refusing compensation after flight cancelled due to volcano

Customer services are rude, ignorant and discriminate against disabled people. My wife and were flying with Singapore Airlines but my wife's mobility scooter battery and the fact Singapore Airlines don't follow the industry standard we had to cancel the flight. You see Singapore Airlines seem to be behind the times and blissfully unaware the the certificate they demanded is so old it's printed on parchment. The are part of Star Alliance so you would think they were up to date with the cutting edge of industry standards. We have now received a full refund but no apology for Marsha having a good laugh at my wife's disability and the feeble interactions with Apple who couldn't make her mind up who was going to take six weeks to process the refund. Mind you there's a bonus, were flying to Sydney for a day which is a bonus. Singapore Airlines tried to put a spanner in our round the world holiday but failed miserably 👍

Five weeks ago I booked my aunt (who is elderly and has to travel with her daughter) on a flight to Australia for mid-July; she had to be on THAT flight as her daughter had a pre-existing booking. It is only today when enquiring about wheelchair assistance that by chance I learned that they have cancelled the flight - claiming that the funds were not paid, though they left my account immediately that day 10th May. It will take 6-8 weeks to get a refund. The same flight is now £3000 instead of £1872.00. This company failed to communicate with me, and is now profiteering from this situation. It has had my money for 6 weeks and will have it for another 6-8 weeks, and I will have to pay ANOTHER £1200 for her to go. This company has no regard for the need for a family to travel together.

Horrible experience with Singapore Airlines.
We went to the Philippines for our honeymoon, leaving from Belgium. Our valuables were stolen from our luggage including a drone, GoPro and other valuables - adding up to a significant amount that should be reimbursed.

Our luggage was delayed by a day, already ruining a day on holiday as we had to pick up the luggage a day later. When we opened the luggage we saw our valuables were missing. Given Singapore Airlines was the last airline we flew with to the Philippines they are responsible to find a solution - they took zero responsibility and we have lost a lot of money due to them.

Would not recommend to use this airline.

I recently transferred American Express Membership Rewards points to my KrisFlyer account, expecting to receive Elite miles in addition to regular KrisFlyer miles — as explicitly stated in the AMEX portal. The description clearly says that “you also collect Elite miles,” which influenced my decision to transfer.

Unfortunately, Singapore Airlines has not honoured this, and customer service will not credit Elite miles from Amex transfers — contrary to what was advertised.

As a loyal Amex and KrisFlyer member, I’m very disappointed by the misleading messaging and lack of accountability. I hope Singapore Airlines and AMEX will update the wording and provide transparency to avoid misleading other customers.

When done online check-in on Singapore Airlines webpage the bonus points was not transferred to the correct membership programme even though the website and app stated it correctly. When approaching Singapore Airlines they reply is only that they can remove the points from their KrisFlyer programme but all redeeming of points at their shared partners is my own problem. No help, no service. They did the error but just push the issue to the passenger themselves. Eventhough their website should be able to do it, but they refuse to assist and do what they should have done originally and what also was stated in their app.
So I cannot recommend Singapore Airlines unless you use their KrisFlyer programme as they just pull the points to their programme even though you expicitly state otherwise in their website. And they just leave you without help. Non-service airline.

What they write (just as their standard response without helping, but just sending you in the other direction even though the other airline sent me to them - just being a ping pong ball until they properly obtain their goal that the points are lost so they can save money):

To assist in resolving this matter, we’ve initiated the process to remove the miles from your KrisFlyer account so that you may proceed with SAS to have the points credited to your EuroBonus membership as intended.

Once the removal is complete, we will notify you promptly.

We truly value your loyalty and patience, and we remain at your disposal should you need any further assistance in the meantime.

Yours sincerely,
KXXXX
Customer Service Executive
Singapore Airlines Limited

Flew to Singapore and back from Heathrow in June 2025. Planes were really in need of a refurbishment inside very tired seats and there was crisps in the carpet by my seat so not clean. TV was glitchy. I thought the food was ok hence the 2 stars not one but the service was appalling. On the way back the fight was nearly 14 hours there was a service at the start and then NOTHING until right at the end apart from water being handed out occasionally. I asked when they were bringing food and the answer was “not for another 4 hours”. People were trying to find staff to ask for sandwiches etc as people were really hungry as about a 10 hour gap. They did begrudgingly hand out some sandwiches to a few people who were really complaining. Drinks choice was wine or juice, no spirits or beer. I asked for another wine with my meal and got an eye roll!!!! They also ran out of meals. They only serve you two drinks the whole flight which is not what you expect from a long haul company.

I booked a flight with SIA 2 weeks ago for my travels in December 2025.

It has cancelled one of my sectors and I was given a choice either to cancel or rebook that sector which was a connecting flight to my final destination.

When I requested for a rebook, I was given another connecting flight with a layover of 12 hours (versus 2 hours in my initial booking).

Another alternative was to get a new flight within 7 days from my original booking. Firstly, my arrival day is time sensitive. Secondly, for some reason, all the other flights are way more expensive compared to what I paid for 2 weeks ago. SIA says I have to pay the difference.

When I conveyed my disappointment to SIA, they said that it is not their fault! As the last sector was a coach sharing with another airline. Seriously?? As far as I am concerned, I bought the ticket from SIA and paid good money for it and they should be responsible. They should arrange for a similar flight at no additional charge, not a flight that subjects the passenger to an unreasonable layover time.

To me this is arrogant, irresponsible and pretty much a scam.

I paid 2 weeks ago, and upon cancellation, it will take 6 weeks for my money to be refunded. In total, that is 8 weeks of them holding my money...and I am only one of the victims.

What is worse is that when I tried to cancel the booking just now (as guided by the SIA customer service), I was not able to. The prompt was 'my booking is not covered under the conditions listed'. Wow! In case you are wondering, I booked my ticket directly from SIA, yet I am experiencing all these roadblocks.

I will definitely never attempt to fly SIA again. It is a colossal waste of my time from searching for the flight to booking it and now trying to get a refund.