Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... See more
Company replied
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Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... See more
Company replied
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... See more
Company replied
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Neyland
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 796190
4.8
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Jacqueline,
Thank you for your kind feedback. We’re so pleased you found our team helpful throughout the process.
Kind regards,
Sinclair Group.
Great service from start to finish
Great service from start to finish. Helped me understand my plan and understood my needs as well. Friendly and polite staff. Thank you
2 December 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Hannah,
Thank you for your kind words! We’re thrilled to hear that our team was able to assist you so effectively and provide great service from start to finish.
Kind regards,
Sinclair Group
A positive experience, genuine and helpful.
All members of staff who dealt with me were very professional and helpful. The service was excellent at each stage of purchasing my car.
It was a new experience for me as my husband had previously bought my cars. I had no idea what was involved but with help from the staff the process was made easier.
2 December 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Julie,
Thank you for your lovely feedback! We’re so glad that our team could guide you through the process and make your experience such a positive one.
Kind regards,
Sinclair Group
Great Service!
Andrew was very helpful, giving me all the information I needed to make a decision. The whole buying process was very smooth and easy, and Carla handled the collection really well. Thank you!
2 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Gwenda,
Thank you for your lovely feedback. We’re thrilled that Andrew and Carla made the buying process smooth and easy. Enjoy your new car!
Kind regards,
Sinclair Group
Sinclair has helped us a great deal in…
Sinclair has helped us a great deal in finding our dream car stress free and a very good experience. Good customer care and service 👍
31 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Michelle,
We’re delighted to have helped you find your dream car! Thank you for sharing your experience, and enjoy every drive.
Kind regards,
Sinclair Group
T CROSS.
The sales staff were all very helpful and made. My wife and I welcome, Andrew and Carla especially. Looking forward to seeing them again at service time.
25 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mrs Rees,
Thank you for your kind words! We're delighted to hear that you and your wife felt welcome and had a great experience with Andrew and Carla. We look forward to seeing you again at service time.
Kind regards,
Sinclair Group
Consistency
I have bought all my cars from Sinclair Neyland since 2007. My experience of changing from manual to automatic was as easy and excellent as ever.
10 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Valerie,
Thank you for your continued trust in us since 2007! We're thrilled your transition to automatic was as smooth as ever.
Kind regards, Sinclair Group.
Brilliant service
Couldn’t thank everyone enough, so helpful and friendly. Definitely reccomend
10 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Emelia,
Thank you for the wonderful feedback. We're so pleased to hear you found our team helpful and friendly!
Kind regards, Sinclair Group.
Excellent service
Great service received from Andrew Davies. Very helpful & informative without making me feel pressured into making a decision. Excellent handover with the vehicle too.
29 September 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Nicky,
Thank you for your wonderful review. We are thrilled to hear that Andrew Davies provided you with excellent service and made the process smooth and pressure-free. We hope you're enjoying your vehicle, and we appreciate your kind words.
Kind regards,
Sinclair Group.
Professional approach great range of…
Professional approach great range of vehicles good knowledge of the model good follow up to ensure we got the best from our purchase
28 September 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Geraint,
We really appreciate your feedback! It's fantastic to hear that our professional approach, range of vehicles, and follow-up ensured you got the most from your purchase. We hope you continue to enjoy your vehicle.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Paul,
We're thrilled to know you found our sales team welcoming, friendly, and professional. We appreciate your recommendation!
Kind regards, Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Stephen,
We appreciate your review and are glad you noticed the attention to detail and service we strive to provide!
Kind regards, Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mrs J. Hughes,
Thank you for your kind words. We're glad to hear that our staff were able to assist you well.
Kind regards, Sinclair Group.
Professional and friendly
Thorough, professional, friendly, efficient and respectful service by the Sinclair Garage in Neyland. They answered all my queries quickly and informed me of progress, dates etc during purchase. Thank you.
18 August 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Helen,
Thank you for your kind words! We're pleased to hear that you found our service thorough, professional, and friendly. Keeping you informed during the purchase process is important to us, and we're glad you appreciated it. We hope you enjoy your new car.
Kind regards,
Sinclair Group.
Good customer relations in purchase of…
Good customer relations in purchase of new car from initial interest to handover
2 August 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Andrew,
Thank you for your feedback! We’re glad to hear that you had a good experience throughout the purchase of your new car, from initial interest to handover. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
The sale person( Andrew) was very…
The sale person( Andrew) was very helpful though out the process. And kept me informed all the way.
11 August 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi John,
Thank you for your kind review! We're pleased to hear that Andrew was helpful and kept you informed throughout the process. Your satisfaction is important to us, and we're glad we could provide a positive experience.
Kind regards,
Sinclair Group.
The Buying of a New Car Experience
The helpfulness of the personnel. The clarity and unpushy way in which they dealt with me was much appreciated.
They knew their stuff and were courteous throughout.
31 July 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Janet,
Thank you for your lovely review! We're so pleased that you found our team helpful, courteous, and knowledgeable. Your appreciation means a lot to us.
Kind regards,
Sinclair Group
Very helpful
Very helpful, very efficient. Couldn’t say enough good things about Dan James, the salesman I worked with
14 July 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Craig,
Thank you for your kind words about Dan James. We are delighted to hear you found our service very helpful and efficient.
Kind regards,
Sinclair Group.
Very good help me all the way to get a…
Very good help me all the way to get a new car
1 July 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mr Thomas Roberts,
Thank you for your feedback. We're pleased to hear that you received very good help throughout your car buying process.
Kind regards,
Sinclair Group
Highly recommend
Great communication throughout. Easy document signing, could do it all from home. Everyone went above and beyond and the car is great!
15 June 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Imogen,
Thank you for your kind words. We're glad you had a great experience with our communication and document signing process, and that you love your new car!
Kind regards,
Sinclair Group
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