Great service from Volkswagen - Newport. Especially Eliot who was exceptionally helpful in finding me exactly what I wanted. I randomly went in on a busy Saturday to have a look and Eliot spent a good... See more
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Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put... See more
Company replied
Recently, I purchased a Skoda Elroq from Sinclair Skoda in Newport, Gwent. From the outset, the experience was first class and the entire purchase process was perfect. After researching for and about... See more
Company replied
The Sinclair showroom in Newport have been fantastic in helping deliver a new car to us today. In particular Adam was very informative, attentive to detail and really helped us through the process sm... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Newport
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Corporation Road, NP19 0HE, Newport, Wales, United Kingdom
- 01633 730028
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Sinclair moved fast when important…
Sinclair moved fast when we needed a prompt solution to our car purchase.
24 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi James,
Thank you for your review. We’re pleased the team at Sinclair Volkswagen Newport were able to provide a prompt solution and support you through your vehicle purchase.
Kind regards,
Sinclair Group
Purchase of VW Polo…
Phil who helped me with the purchase was really good. Made courtesy calls and made sure I had opportunity to ask questions. Explained extras such as service packages clearly but wasn't overly pushy. I felt the price was fair and the price for my car as part exchange was also fair. My new car was in great condition when I picked it up.
15 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Julie,
Thank you for your lovely review. We’re delighted Phil made the purchase process clear, informative and pressure-free for you. We hope you enjoy your new Volkswagen Polo.
Kind regards,
Sinclair Group
Eliot Gould was very informative and…
Eliot Gould was very informative and talked us through the process of purchasing our new T Rock ,checked out all options that where available and he and Harry sourced the colour and spec within our budget
Well done boys,thanks for the mats!!
5 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your glowing review! We're so glad that our team, especially Eliot and Harry, was able to provide you with top-notch service and find the perfect T Roc for you. Enjoy your new ride and our special gift of mats!
Kind regards,
Sinclair Group.
Amazing Service!
The customer service I received was superb. Nothing was too much trouble. The staff were friendly, professional and knowledgeable.
Adam Roberts, who my son and I dealt with, was particularly helpful, and patient in dealing with our questions etc. I would definitely recommend both him and Sinclair VW Newport.
26 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
We are thrilled to hear that you had an excellent experience at our dealership, thanks to the superb customer service provided by our friendly and knowledgeable staff, especially Adam! We appreciate your recommendation and look forward to serving you and your son again in the future.
Kind regards,
Sinclair Group.
Excellent from start to finish
Excellent service from start to finish! We bought an electric vehicle from the Sinclair Group based n Newport and were assisted by Elliot. Having had previous bad experiences when it comes to purchasing a vehicle we were somewhat suspicious and pleasantly surprised by their high level of customer service. Highly recommend
1 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for sharing your positive experience with us, we are thrilled to hear that Elliot provided excellent service and exceeded your expectations. Your recommendation means a lot to us, and we look forward to assisting you with all your future vehicle needs.
Kind regards,
Sinclair Group.
This is the experience of Newport…
This is the experience of Newport Sinclair VW as suffered by a 70 year old lady.
Last week (mid- March) an exhaust warning light appeared on her VW Golf. She had suspected a problem since a service last Nov - the exhaust sounded as if it was blowing, but as car was just serviced she thought all must be OK
She asked Sinclair VW in Newport to investigate. Told first opportunity is in JUNE!!! and to contact Roadside Assistance
What sort of service is this??
Sinclair are a main VW Dealer??
Don't think I will be buying a VW from them.
23 March 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi AJ,
Thank you for sharing the experience with us. We apologise for any inconvenience faced. We will work to improve our availability for service requests and ensure all issues are resolved promptly. We value your business and hope for a future opportunity to regain your trust.
Kind regards,
Sinclair Group.
A massive thank you to Phil Parry and Sinclair VW Newport
A massive thank you to Phil Parry and the Sinclair VW Newport team for helping us find our new car. Phil’s communication, personality and attentiveness was absolutely fantastic throughout the process. Phil cared about our car journey as if it was his own. Phil, Harry and the rest of the team were always very helpful and friendly whenever I called or visited. This is by far the best experience we have received at any car dealer. I would highly recommend visiting them to anyone looking for new or approved used car.
15 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your kind words! It was a pleasure helping you find your new car. We strive to provide top-notch customer service and it means a lot to hear that we exceeded your expectations. We can't wait to see you on the road in your new ride!
Kind regards,
Sinclair Group.
Simple process from beginning to end…
Simple process from beginning to end with regular updates
8 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your fantastic review! We're thrilled to hear that you found our process to be smooth and efficient with regular updates. We aim to provide exceptional service to all our customers. Thank you for choosing us!
Kind regards,
Sinclair Group.
Justin and Mike did everything possible…
Justin and Mike did everything possible to find the car I wanted. Excellent experience!!
6 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for the positive review! We are so glad that Justin and Mike were able to help you find your dream car. We strive to provide excellent experiences for all our customers. Thank you for choosing our business!
Kind regards,
Sinclair Group.
The whole process from ordering the car…
The whole process from ordering the car to the handover was excellent. Phil Parry could not do enough to ensure everything went smoothly. Great experience.
7 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your feedback! We're thrilled to hear about your excellent experience with Phil Parry. We strive to make our customers' car buying process as smooth and enjoyable as possible. Thank you for choosing our business.
Kind regards,
Sinclair Group.
First time I have bought a car
First time I have bought a car. The sales person Elliot couldn’t have been more helpful. He explained everything to me and answered my many questions with patience and professionalism.
28 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
We are thrilled to hear that Elliot provided exceptional service during your first car purchase! Thank you for choosing our dealership and we look forward to serving you again in the future. Drive safely! 🚗
Kind regards,
Sinclair Group.
Very friendly and welcoming staff
Very friendly and welcoming staff. No forced sales pitches. Professional.
28 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Elinor,
Thank you for your kind review. We’re delighted to hear you found the team at Sinclair Volkswagen Newport friendly, welcoming and professional, and that you appreciated the relaxed, no-pressure approach.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your kind words! We strive to provide the best service and assistance to our customers. Your satisfaction is our top priority and we appreciate your support. Looking forward to serving you again soon!
Kind regards,
Sinclair Group.
Amazing staff and great customer service
21 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
We are thrilled to hear that you had such a positive experience with our staff! Providing excellent customer service is always our top priority. Thank you for your kind words!
Kind regards,
Sinclair Group.
Adam the sales rep was very informative…
Adam the sales rep was very informative and always ready to answer phone calls he made buying my car easy and stress free, thank you Adam 👍
23 February 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
We are thrilled to hear that Adam provided top-notch customer service during your car buying experience. Our team strives to make the process as easy and stress-free as possible. Thank you for choosing us and for taking the time to share your positive feedback! 👍
Kind regards,
Sinclair Group.
Met all our expectations
The sales person understood what we wanted, and what was important to us, and worked to fulfil those expectations, rather than sell us something else.
2 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
We are thrilled to hear that our salesperson went above and beyond for you, understanding your needs and delivering exactly what you wanted. Customer satisfaction is our top priority and we look forward to continuing to exceed your expectations. Thank you for your kind words!
Many thanks,
Sinclair Volkswagen.
good reception and polite and…
good reception and polite and knowledgable information no pressure sales
1 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your positive feedback! Our team strives to provide exceptional service and we are thrilled to hear that we were able to meet your expectations. We look forward to serving you again soon!
Many thanks,
Sinclair Volkswagen.
From the minute you walk in the welcome…
From the minute you walk in the welcome of a warm drink (on a cold day) is offered and a member of staff is fetched for your requirement. Adam was polite, upbeat, professional and understanding. The whole experience was great! Super friendly team! With that in mind it made the whole transition of buying, a breeze. Adam especially even got in touch on his day off! That’s commitment. Each time I call, straight through and called back if not available. A great service.
6 February 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind words! We are thrilled to hear that our team, especially Adam, provided exceptional service during your visit. We pride ourselves on delivering a seamless and friendly experience for all of our customers. Your satisfaction is our top priority and we are committed to going above and beyond for you. Thank you for choosing us for your buying needs and we look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
I was looked after very well by Justin…
I was looked after very well by Justin at Newport VW
and he found me the car I wanted.
2 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind review! We are so happy to hear that Justin was able to provide you with top-notch service and find you the perfect car. It's our mission to go above and beyond for our customers, and we are honoured to have met your expectations. Thank you for choosing Newport VW!
Many thanks,
Sinclair Volkswagen.
Adam was very helpful and gave me all…
Adam was very helpful and gave me all the information I needed and replied instantly every time I emailed. He also adjusted the pick up date of the car to the weekend to fit my schedule which was very helpful
31 January 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind words, . Adam takes pride in providing excellent customer service and making sure our clients' needs are met. We are delighted to have been able to accommodate your schedule. We look forward to seeing you soon!
Many thanks,
Sinclair Volkswagen.
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