Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
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We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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Very good sales people first class
15 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the stellar review! We pride ourselves on our amazing sales team and are thrilled to hear they exceeded your expectations. It's customers like you that make our job so rewarding. See you again soon!
Many thanks,
Sinclair Group.
Amazing customer service
The whole experience from walking in the door at Volkswagen Bridgend was amazing. Being greeted by a friendly receptionist to being partnered to my amazing salesperson Leon. His patience and listening skills helped find me my perfect car.
The surprise of uncovering my car in the dealership created a memory I will cherish forever. Great dealership.
14 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for sharing your wonderful experience at Volkswagen Bridgend! We are thrilled to hear that our team, especially Leon, provided exceptional service and helped you find your perfect car. We hope the surprise element added to your joy and we can't wait to continue serving you in the future. Happy driving!
Many thanks,
Sinclair Group.
Polo purchase
Dan, the salesman who sold us the car was excellent. Very helpful and patient with our questions. Happy for us to come back after we bought the car to answer further questions and set up phones.
2 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words about Dan, our salesman! We truly value our customers and are thrilled to hear that he was able to provide such helpful and patient service. We would love to have you back anytime for any additional questions or help with setting up your phones!
Many thanks,
Sinclair Group.
Leon our Salesman was outstanding…
Leon our Salesman was outstanding -knowledgeable, friendly and humorous.
Buying the car was a pleasurable experience.
1 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the glowing review! We are thrilled that Leon provided you with exceptional service and made your car-buying experience a pleasurable one. We appreciate your business and look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
Had an amazing experience at sinclair…
Had an amazing experience at sinclair group brigend. Nav was brilliant to deal with and was helpful and efficient throughout. Im normally suspect of salesmen but I really felt like I could trust him and the company.
2 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind review! We are thrilled to hear that you had an amazing experience at our Sinclair Volkswagen Bridgend location. Our team strives to provide excellent customer service, and we are glad that Nav was able to assist you in a helpful and efficient manner. At our company, trust is important to us, and we are glad that we were able to earn yours. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Helpful staff giving me a good deal.
1 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind review! We are so glad our staff was able to assist you and provide you with a great deal. We truly value your business and hope to see you again soon!
Many thanks,
Sinclair Volkswagen.
Excellent customer service
Absolutely fantastic experience buying my new car from Sinclair. The staff made me feel valued and kept me informed at every stage. Exceptional customer care and a brilliant team—thank you for making it such a positive experience.
30 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for choosing Sinclair for your new car purchase! We're thrilled to hear that our team provided exceptional customer care and made your experience positive. We aim to make every customer feel valued and informed. Enjoy your new car!
Many thanks,
Sinclair Volkswagen.
Nick lancastle the sales rep in…
Nick lancastle the sales rep in Bridgend was really helpfully, had great knowledge of all the cars, he made you feel really relaxed and wasn’t pushing to get a sale. Would definitely recommend other people to deal with Nick.
18 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the kind words about Nick, we're delighted to hear he provided excellent service and knowledge during your visit! We appreciate your recommendation to others and hope to see you back at our dealership soon.
Many thanks, Sinclair Volkswagen
My experience of vw sinclairs in bridgend.
I found my experience at vw sinclairs bridgend very positive. The staff were both pleasant and informative, each step of the process of buying my car was explained clearly to me.
13 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for sharing your positive experience with us! Our team at Sinclair Volkswagen Bridgend takes pride in providing excellent service and we are thrilled to hear that we were able to make your car buying process smooth and informative. Thank you for choosing us!
Many thanks, Sinclair Volkswagen.
Collecting vehicle
The car was ready , when we traveled down, from Manchester, excellent service, with all staff though out
9 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the glowing review, we're delighted to hear that you had an excellent experience with our service! It's our pleasure to make sure your car is ready and your journey is smooth. Thanks for choosing us, and safe travels!
Many thanks, Sinclair Volkswagen
Top service from Daniel Townsend from…
Top service from Daniel Townsend from start to finish.
25 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We are thrilled to hear about your positive experience with Daniel Townsend! Providing top-notch service is our number 1 goal and we are grateful for your recognition. Thank you for choosing our business!
Many thanks, Sinclair Volkswagen.
Bridgend VW customer service
I recently visited Bridgend VW and had the pleasure of dealing with Gavin. From start to finish, his professionalism, knowledge and attention to detail were outstanding. He went above and beyond to ensure everything was explained clearly, kept me updated throughout the process and made the whole experience seamless and stress-free.
Gavin’s friendly approach, excellent communication and genuine care for his customers really stood out. His after service was also excellent, showing the same level of commitment and support even once everything was completed. It’s rare to come across such a high standard of customer service – he is a real credit to VW Bridgend. I wouldn’t hesitate to recommend Gavin to anyone looking for a first-class, professional and customer-focused experience.
13 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for the kind words, we are thrilled to hear about your positive experience with Gavin at Bridgend VW. Our team is dedicated to providing top-notch customer service and it sounds like Gavin exceeded your expectations. We appreciate your recommendation and look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! We are thrilled to hear that you had a pleasant experience with our customer service. We strive to provide the best service possible and it means a lot to know that we have succeeded. Thank you for choosing our business!
Many thanks, Sinclair Volkswagen.
Purchase of a VW T Rock Nick was so…
Purchase of a VW T Rock Nick was so thoughtful and nothing was an issue.
12 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your amazing review! We're thrilled to hear that Nick went above and beyond to make your VW T-Roc purchase a memorable experience. We strive to provide exceptional customer service and we're glad it didn't go unnoticed. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Excellent customer service and…
Excellent customer service and communication. All queries were addressed by Nick who is a credit to your company.
12 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! We're thrilled to hear that Nick provided excellent service and communication. We're lucky to have him on our team. We hope to continue providing top-notch service for all your needs.
Many thanks,
Sinclair Volkswagen.
Great staff
Great staff. Go the extra mile to help. Would definitely recommend to others
7 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! Our team is dedicated to providing exceptional service and we're thrilled to hear that we've exceeded your expectations. Your recommendation means the world to us.
Many thanks,
Sinclair Volkswagen.
Nav was great in Bridgend and very…
Nav was great in Bridgend and very helpful in the process
3 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your positive feedback! We are happy to hear that Nav provided exceptional service and assistance in Bridgend. We take pride in our team's dedication to helping our customers. We look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
Very quick to home in on my…
Very quick to home in on my requirements. Sale concluded promptly
10 August 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words and for choosing us! We always strive to provide efficient and prompt service to our valued customers. Looking forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
New Car!!
Visited Bridgend branch after seeing a car online. The colleagues here couldn't have been more helpful. After getting home and deciding the car was for me, phoned and spoke to Dan to put a small deposit on the car to secure. Went back the next day to finalise the purchase. Dan was fab! Answering all my questions with no problem at all. Nothing was to much trouble. Also massive thanks to Gareth the finance guy for making everything painless. Obviously the true test of good customer service comes when/if there's any issues and how it's dealt with, but judging by my experience so far shouldn't be a problem. Many thanks, Chris
5 August 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your wonderful review, Chris! We are delighted that you had a great experience at our Bridgend retailer. Our team is always happy to assist and we are glad that Dan and Gareth were able to make your purchase easy and enjoyable. We look forward to serving you in the future!
Many thanks,
Sinclair Volkswagen.
Great customer service
Had great service from Nick in Bridgend. Nothing was too much trouble and he kept me informed of what was happening at all stages
2 August 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! We're so happy to hear that Nick provided exceptional service in Bridgend. Our team takes pride in keeping our customers well-informed every step of the way. We appreciate your feedback and look forward to seeing you again!
Many thanks,
Sinclair Volkswagen.
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