Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
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Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
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Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
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SIMYO SCAMMERS
After cancelling my prepaid membership, they clearly told me on the phone that they would refund. After 2 months of sending emails, they just reply and say the don't offer refunds. Simyo is a scam, dont go there.
16 January 2025
Unprompted review
Reply from Simyo
Hi Mike,
Thanks for your review. We sincerely apologize for the negative experience you’ve encountered with our service. This is not the level of service we aim to provide.
We’d like the opportunity to help resolve this for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Blatant scam company
Blatant scam company！I paid 5 euros on their website to order an eSIM card, but they sent me an email refusing to create the eSIM, but they didn't refund my 5 euros, that's their trick of scamming!
After you went to great lengths to get in touch with them and provide information to request a refund, they brazenly asked for your ID proof, is Simyo an operator or a police officer, or a 100% fraudster?
15 January 2025
Unprompted review
Reply from Simyo
Hi,
Thanks for your review. We sincerely apologize for the frustration you’ve encountered while trying to obtain an e-SIM and get in touch with us. This is not the level of service we aim to provide.
We’d like the opportunity to help resolve this for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Worst service ever
Worst service ever. Refused service as my bank account name didn’t match however still took money out of my account and then refused to refund. Terrible company should be charged with theft.
10 January 2025
Unprompted review
Reply from Simyo
Hi Steve,
Thanks for your review. We are sorry to hear that you had a negative experience with our service. Our sincere apologies for this.
It is possible that your order was rejected because the name on the Simyo account did not match the name on the bank account. In such cases, we always inform customers via email.
In this case, it would be best to send an email to klantenservice@simyo.nl or contact us through our customer service chat with the following document:
A copy of the name on your bank account or a copy/photo of the relevant bank card (make sure to obscure the card number to prevent fraud, or use the KopieID app from the Dutch government). This will help us confirm that you are the account holder and approve the order.
If you send us an email at webcare@simyo.nl with a reference to this review and your personal information, we can check if the refund is on its way.
Greetings,
Simyo Webcare
Terrible customer service - please avoid
Recently, I had the problem of Simyo charging me 60.50€ within minutes of landing in Turkey. Of course, this wasn’t intended and the only way I could have avoided this was to turn off my roaming data before landing in Turkey. As you can imagine, when travelling within Europe, it might be difficult to remember to turn off roaming as you’re busy with all the airport stress already. I then did my research and realised I was charged l 5€/MB! My partner had the same issue with another provider, but he managed to get it waived no problem. I talked to a Simyo representative, Samantha, who was being condescending and displayed 0 empathy to my situation even though I explained that I did not receive the border message informing me of the rates. She insisted that I turned the option off but when I said I didn’t (I received border messages from other countries) she said and I quote, “Too bad you didn’t receive it this time but we sent it, be sure to turn off your data now to avoid further costs”. I was appalled as I’ve never received such messages from customer service from a professional company before. Could it be a translation issue? Even though she offered me a refund of 12.74€ out of the 60.50€, I would not recommend this service as refunding 12.74€ out of 60.50€ for unintended costs is not worth the hassle to bear such attitude from customer service.
The plans are cheap but they find all sorts of additional ways to charge unwitting customers.
6 January 2025
Unprompted review
Reply from Simyo
Hi Anonymous,
We are truly sorry to hear about your negative experience with our customer service as this is not the level of service we aim to provide.
We would like to resolve this issue for you. Could you please email us at webcare@simyo.nl with your personal information and a reference to this review?
Greetings,
Simyo Webcare
Good price and high quality
1 January 2025
Unprompted review
Reply from Simyo
Hi Mehdi,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
Stay clear from Simyo
If I could give a lower score I would.
Customer service is beyond a joke.
In short, didn't see that anywhere there is a month termination period.
And still trying to get money out of me months later.
Takes them days to respond, then when you reply again, it takes days to respond, "who are you again, what was the question" you guessed it... again days to respond, talking to a new person each time.
Strongly recommend to go elsewhere
31 December 2024
Unprompted review
Reply from Simyo
Hoi Brend,
Thank you for your review. It's unfortunate to hear you've had a bad customer experience. Our sincere apologies for this.
Every provider has a termination period of 1 month and so do we. This is also mentioned in our general terms and conditions under 13.1.
We would like to take a look with you and help you with any further questions. Can you send us an email to webcare@simyo.nl with a reference to this review and your personal information.
Greetings,
Simyo Webcare
for foreigners is a disaster
for foreigners is a disaster. I tried several ways to get a e-SIM in order to be conencted in NL and outside and it has been simply impossible to get it and speak to someone.
28 December 2024
Unprompted review
Reply from Simyo
Hi Victor,
Thanks for your review. We sincerely apologize for the frustration you’ve encountered while trying to obtain an e-SIM and get in touch with us. This is not the level of service we aim to provide.
We have various customer service channels to assist our customers. You can reach us via telephone, WhatsApp, live chat on our website, or via our forum. TYou can find all the information about that on our website: https://www.simyo.nl/klantenservice.
We’d love the opportunity to help resolve this for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Disgusting illegal company
Disgusting illegal company. Stay far away from this company and stick to any other telecom. I got an €8 sim only plan with them but cancelled within 14 days, but they still charged me the same amount despite cancelling within the cooling period. Now they are suddenly telling me I need to pay €50 as "administrative costs have been added" as I have "not paid for the services" (I reversed the charges as it should have been refunded). They are threatening me to send it to a debt collector even. Absolutely illegal behaviour and breaching EU laws.
25 December 2024
Unprompted review
Reply from Simyo
Hi Jiaqi,
Thanks for your review. We are sorry to hear that you’ve had a negative experience. We sincerely apologize for this inconvenience.
We would like to investigate this further and find a suitable solution for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Still waiting to receive my activation e-mail.
After paying for the service, I'm still waiting for my eSIM activation email. I can't easily reach customer support or speak to anyone.
14 December 2024
Unprompted review
Reply from Simyo
Hi R. Thar.,
Thank you for your review. We're sorry to hear about your negative experience.
If you order an eSIM from us, you will receive your login details for Mijn Simyo within 24 hours of your order. Through the Mijn Simyo app you can install your eSIM on your phone.
If you have not yet received your login details for Mijn Simyo, please send us an e-mail to webcare@simyo.nl with your personal details and a reference to this review. We will then be happy to take a look at your order with you!
Kind regards,
Simyo Webcare
During the order
During the order, it was mentioned that PostNL would deliver the order, and after the order was completed, I was informed that it would be delivered by AMP. Really?????? I hate AMP, had the worst experience ever with them, and do not like them at all.
12 December 2024
Unprompted review
Reply from Simyo
Hoi Binho,
Thank you for your review. It's unfortunate to hear you've had bad experiences with AMP. Our sincere apologies for this.
When you order sim only the sim get's delivered with PostNL. However phone deliveries always go through AMP. Our apologies if this isn't mentioned clearly while placing an order. Hopefully receiving your order went well this time. If not please let us know.
Greetings,
Simyo Webcare
Simyo rejected order
I just tried to order an eSim and as soon as completed the purchase I recevied an email stating that Simyo had rejected my order because of a risk analysis. I gave all info required
11 December 2024
Unprompted review
Reply from Simyo
Hi Tristan,
Thank you for your review. We are sorry to hear that your order has been rejected due to the risk analysis.
I would like to see if we can still approve the order. Can you send us an e-mail to webcare@simyo.nl with your personal data and a reference to this review? Thank you in advance.
Kind regards,
Simyo Webcare
Simple and fast
The best and fastest and sample to get forever you want
7 December 2024
Unprompted review
Reply from Simyo
Hi Petrisor,
Thank you for your positive review. 😊
Greetings,
Simyo Webcare
great deal on a reliable network from…
great deal on a reliable network from kpn.
also easely arranged.
30 November 2024
Unprompted review
Reply from Simyo
Hi Dennis,
Thanks for your review. We are glad to hear you are satisfied with us!
Greetings,
Simyo Webcare
Werry good signal shame no unlimited…
Werry good signal shame no unlimited internet other perfect
29 November 2024
Unprompted review
Reply from Simyo
Hi Marko,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
Poor customer service and overcharged…
Poor customer service and overcharged me administration fee several times. Should really provide some support in English
29 November 2024
Unprompted review
Reply from Simyo
Hoi Robert,
Thank you for your review. It's unfortunate to hear you've had a negative experience with our customer service. Our sincere apologies for this.
We would like to take a look with you. Could you send us an e-mail at webcare@simyo.nl with your number, personal information and a reference to this review.
Greetings,
Simyo Webcare
Good service
13 November 2024
Unprompted review
Reply from Simyo
Hi Steunpunt Vlokhoven,
Thanks for your review. We are happy to hear you are satisfied with our service!
Greetings,
Simyo Webcare
Factuur 104€ more for 694mb.. Cheaters!
I exceeded my internet limit by 694mb and I have to pay an additional 104.07€ for it. This is a joke to charge so much money for such a small amount of internet! Sick! They should close it down and hold it accountable!
1 November 2024
Unprompted review
Reply from Simyo
Hi Patryk,
Thank you for your review. We can imagine that you were shocked by these costs. At Simyo, we recently added the feature of a data cap.
The data cap is a feature that allows you to browse the internet worry-free, without having to worry about extra costs outside your bundle. It ensures that your internet connection automatically stops as soon as you have used up your internet bundle, preventing unexpected costs. The data cap is available for internet use in the Netherlands and zone 1 (EU).
For the data cap, you only pay €0.50 per month, which is automatically added to your monthly bill. Without the data cap, you pay €0.15 per MB outside your bundle. I would suggest enabling this feature so you won't have unexpected high costs outside of the bundle. You can do this in the Mijn Simyo app.
If you don't enable the data cap, Simyo will always send you two warning SMS messages when you have reached 80% and 100% of your bundle. The app is not always in sync with your actual usage, but the text messages we send are directly from the network and are the most accurate. To avoid high costs, it is advisable to switch off 4G on your phone as soon as you receive the text message at 100%. Have you seen these messages?
If you incur high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send you an email about this. We try to block the SIM card from €100, but because usage is processed with a delay in our system, the costs can exceed €100 depending on how many MBs have been used.
It is important to know that as long as the internet connection on the SIM card is active, there is always a chance that data will be used, both consciously and unconsciously. This can happen, for example, through updates or applications that remain active in the background.
Of course, we understand that this was not intended on your part. This is why we would like to take a look at your subscription with you and see if we can find a solution. Can you e-mail us at webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Good very oh my jesusss
9 November 2024
Unprompted review
We crossed the border to Germany this…
We crossed the border to Germany this morning- no Internet. We got lost and had to come back home to get Internet. I am looking for another provider. 4th time we have no internet! I am very dissapointed@
8 November 2024
Unprompted review
Reply from Simyo
Hi Adri,
Thank you for your review. We're sorry to hear that you had issues with your connection in Germany, and we sincerely apologize for the inconvenience.
While it is difficult to determine the exact cause of these connectivity issues in hindsight, there are a few settings you can adjust on your phone to ensure a stable internet connection abroad. To help with this, I’m sharing our FAQ page with a step-by-step guide to ensure your phone has the correct settings: https://www.simyo.nl/klantenservice/toestelhulp/internet-in-het-buitenland-instellen
If you need further assistance, please don't hesitate to email us at webcare@simyo.nl, with a reference to this review and your personal information.
Greetings,
Simyo Webcare
I order an E-sim and they sent me a…
I order an E-sim and they sent me a physical SIM card!
1 November 2024
Unprompted review
Reply from Simyo
Hello Anton,
Thankyou for your review. We are sorry to see that you had a bad experience with us.
How strange that you received a physical SIM card even though you had opted for the eSIM.
If you activated the physical simcard you can always switch to eSIM trough the Mijn Simyo app. You do this by Instellingen > Simkaart > Overstappen naar eSIM. You then only have to follow the steps that you see in the app!
Be aware that it may not work if you bought the telephone abroad.
If you need any help with the installation of the eSIM you can send a e-mail to webcare@simyo.nl with your personal information and a reference from this review. We would like to help you further then.
Greetings,
Simyo Webcare
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