Simply Waste Solutions Reviews 

341
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We were working for a year then they have changed the supplier. New supplier has brought a new bin(which is smaller than our agreement) but no one collected the old one which is full with rubbish. I h... See more

Company replied

Rated 1 out of 5 stars

Disastrous after sales service. Another example of a promising sales team which seemed to meet all your needs. However 3 months down the line several weeks of collections missed but still issued fu... See more

Rated 1 out of 5 stars

A customer of this company left heavy bags of glass outside a residential block, and across the street. Not collected for days, and no response from company who have changed phone numbers. Now Biffa... See more

Company replied

Rated 1 out of 5 stars

Terrible company if you value your business choose another company. They never collect on time and give terrible excuses. Customer service is a joke. Week after week late collections. They have been t... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Information provided by various external sources

A progressive waste management and recycling services company that is focused on waste diversion. Operating in London, Oxford and Bristol we run a fleet of vehicles that collect multiple types of recyclable materials from businesses all over the UK.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(341)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service! Ron

I am really impressed with most of your staff members but I have to mention a hardworking,friendly guy called Ron who collects bins in kt3 area.

22 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Kristian, thank you for leaving your positive feedback, it’s really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Insightful meeting between ourselves…

Had an insightful meeting between ourselves Focus Assured Services Limited and Simply Waste Solutions.

Thanks to Mark Cook, James O'Keeffe and Priamo Casula for coming in and going through all the services.

Looking forward to working together moving forward.

Happy to assist in the future on the utilities and refer our clients to you for the waste :)

18 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Jonny, thank for you leaving this great feedback, it is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Fantastic service delivery

Fantastic service delivery, on the 14th November by Pawel Marciniec, delivered 9 bins, he was friendly, approachable, and in great spirit, Pawel was very happy to assist ( excellent communication) nothing was to much.
Pawel is an assets (Ambassador) to simply WASTE. Please pass on my thanks

18 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Laura, thank you for leaving this amazing feedback about Pawel. I will make sure to pass your kind words onto him.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Refreshing

Having tried several different waste collectors and found them to be very unreliable it was refreshing to have my bin collected with no hassle and no excuses required due to failed pick ups. An excellent service and i am so pleased with this company.
If you have experienced poor service from waste carriers switch to this company.

7 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Lisa, thank you for leaving this amazing feedback! We're happy to hear that your experience with us has been excellent.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Change of collection

We wanted to change our weekly collections and add in a glass collection. Rebecca was very helpful and speedy to respond to my enquiry. The glass bin arrived on schedule and everything is running as planned.

5 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Laura, thank you for leaving us this great feedback, it is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 1 out of 5 stars

Customer service no existent don’t use!.

Customer service no existent. Second time bin not emptied although lorry has been!. Last time office staff as good as told my wife she was lying and charged us again to empty the bin properly the next day. This time we got the old “ the managers not in the office” nonsense and told they would get back!. They say the bin is weighed before and after. Maybe they should tell their drivers what an empty bin weighs as they obviously don’t know. I would advise using someone else.

4 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Thank you for bringing this issue to our attention, we can only apologise for how it has been dealt with - there is no excuse for our team not contacting you back as promised. One of our Supervisors will be in contact with you this morning. Following this, we hope that our working relationship can improve.

Many thanks,
Simply Waste Solutions.

Rated 5 out of 5 stars

Helpful Friendly Knowledgeable staff

Helpful Friendly Knowledgeable staff.
The team supported Chiltern Railways in promoting the understanding of what can be recycled.
Well received by customers and staff.
Mini Waste Bins, Pencils and coasters were great give aways.
Thank you for your time

31 October 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Kathy, thank you for leaving this great feedback, it is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Once again Simply go and above beyond…

Once again Simply go and above beyond what is expected of them .Amy and Laura fantastic as always and along with James and Paul our account manager and Director they are not only a credit to Simply but the waste industry as a whole .If anyone out there is deciding to change current waste suppliers I would have no hesitation in recommending Simply for all your waste requirements.

31 October 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Bobby, thank you for leaving this amazing feedback! I will make sure your comments are passed onto everyone you have mentioned.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Great service from Luke Coates in…

Great service from Luke Coates in identifying unit with issues and arranging for uplift within 48hrs of original call.

Proper service, thanks Luke!

24 October 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Paul, thank you for leaving this amazing review about Luke! I will pass your comments onto him.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Today Luke in the hub worked an…

Today Luke in the hub worked an absolute miracle for me arranging an FEL to be exchanged urgently. It has always been a good experience dealing with Luke, calm, friendly, honest and will go the extra mile for us. Credit where credit is due thanks a lot.

17 October 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Thank you for leaving this great feedback about Luke! It's really appreciated.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Ron always provides a very good…

Ron always provides a very good service, is reliable and friendly. Highly recommend!

3 October 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Beth, thank you for leaving your feedback about Ron, it is very appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

We have been working with Simply Waste…

We have been working with Simply Waste for the past couple of months, building a strong business relationship that is benefiting us both. Dale Jenkins is great to work with and provides every bit of detail required for us to carry out our work efficiently.

2 October 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Thank you for leaving this amazing feedback about Dale, I will make sure to pass your kind comments onto him.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Satisfied Contractor

I have been working with Dale Jenkins over a period of 6 months he is always prompt, provides all information required making my life easier on all occasions. He is a pleasure to work with long may it continue.

Terry Mills - Business Development Manager - Bio Collectors - Food Waste Recycling

30 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Thanks for your great review Terry.

We really appreciate the feedback and we'll make sure it's passed on to Dale.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Ron Pinnick

I believe Ron Pinnick is a very trustworthy and reliable driver and collector of our recycling at Ashford Manor Golf Club where I am a member.
Always courteous and tidy.

29 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Andy, thank you for leaving this positive review. It's really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

I have been working with Dale for…

I have been working with Dale for almost a year now and i am very happy with our excellent working relationship. Responses are always prompt. Any queries or request are resolved quickly with the best solution for our customers.
Great work, thank you

28 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Lynda, thank you for leaving this positive review. I will pass your kind feedback onto Dale.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

good working relationships

Most of my interaction with simply waste solutions is with Dale Jenkins and can only say it is a professional but friendly relationship and happy to continue the partnership.

thanks with everything so far.

27 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Thanks for your great review Andrew.

We really appreciate the feedback and we'll make sure it's passed on to Dale.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Great partnership

We have recently started working with Dale and providing services to Simply Waste and have formed a great business relationship with Dale so far. Looking forward to the future as trusted partners.

27 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Simon,

Thank you for your great review. We really appreciate the feedback and will pass your comments on to Dale.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Keep up the good work !

I have been working with Dale Jenkins from Simply Waste Solutions for a year or two now! Really happy with the business relationship we have and appreciate the detailed prompt communication. Keep up the good work Dale ! And thanks !

27 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Vari,

Thank you for taking the time to leave us a review. We really appreciate the feedback and will pass your comments on to Dale.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Excellent partner in providing top level customer service

Excellent partner in providing top rated service have had excellent support and input when providing food waste collection and treatment services.
Dale Jenkins communicates the vision and mission of a service driven organization that we are proud to partner with

27 September 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Kevin,

Thank you for your great review. We really appreciate the feedback and will pass your comments on to Dale.

Many thanks,
Simply Waste Solutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look