Simply Personalized Reviews 

533
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I saw the simply personalized ad on prime it said, "17.99 for a personalized front plate and for the combo add $3 more and get a license plate frame. In about 6 days a package came with just a frame.... See more

Company replied

Rated 4 out of 5 stars

It’s a fabulous gift. Several pages were a bit blurred (or copied poorly) and the print so small, perhaps too many articles to jam on one page. A suggestion only, enlarge the print and focus... See more

Rated 5 out of 5 stars

Wow, what an amazing gift! Purchased this for my Dad's 75th birthday & didn't realize it was going to be the front page of every edition for every year since his birthdate. Very nice format & for the... See more

Rated 5 out of 5 stars

I ordered this book as a Christmas gift for my husband and I couldn't be happier. We watched the lunar landing together the first summer we were dating , so this book has special meaning. And the co... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalize all our bespoke one-of-a-kind personalized gifts that are made to order with your names, messages, occasions and more!


Contact info

3.8

Great

TrustScore 4 out of 5

533 reviews

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3.8

All reviews

(533)

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Rated 2 out of 5 stars

The book is precious

The book is precious, but it arrived bent and torn in the corner. I've reached out to customer service a week ago and still have not heard back.

20 December 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We are sorry about this.

We can see that a customer service representative has been in touch and requested some images from you of this damage - we have not since heard anything from you. If you would like to contact us with some images of the damage we will look into this for you.

Once again, we do apologise for all inconvenience caused.

If there is anything more, we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

Rated 1 out of 5 stars

Ordered over 2 weeks ago and still…

Ordered over 2 weeks ago and still haven't received my order or any notification if it is on the way.

20 December 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We do apologise for this.

We have looked into this and can see that your item has now been successfully delivered for you. We hope that upon receipt of your item you were pleased with this.

Once again, we do apologise for all inconvenience caused.

If there is anything more, we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

Rated 1 out of 5 stars

Disappointed

I ordered 3 books - 2 were beautiful yet I had a problem with one. It has been over 2 days and noone has responded to my email. This was to be a Christmas present . Very disappointing.

18 December 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We are so pleased to hear you are pleased with the books you have received!

From looking into this, we can see that there was an error made by the customer upon ordering the item and a discount code was offered should a new order wish to be placed.

Once again, we do apologise for all inconvenience caused.

If there is anything more, we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

Rated 5 out of 5 stars

I ordered this book as a Christmas gift…

I ordered this book as a Christmas gift for my husband and I couldn't be happier. We watched the lunar landing together the first summer we were dating , so this book has special meaning. And the cover is personalized with his name and inside there is a dedication from me. I absolutely love it. Also, the price was LESS that from other catalogs, which didn't even offer personalization. Plus, it arrived promptly. All in all, a wonderful shopping experience.

17 December 2019
Unprompted review
Rated 1 out of 5 stars

No way to get any information on the…

No way to get any information on the website. Then the product was shipped and they don’t supply a tracking number or even how it’s being shipped! When you go to the site it says no tracking info available because they are busy? So is every other company at Christmas time and they still give you tracking info. Won’t shop here again.

16 December 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We do apologise for the inconvenience caused.

We can see that the delivery service is our standard US service via USPS, however this is a tracked service. From looking into this, we have used your tracking number via USPS and can see that your order has successfully been delivered.

We hope upon receipt of this item you were pleased with this.

Once again, we do apologise for all inconvenience caused.

If there is anything more, we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

Rated 1 out of 5 stars

The item u advertised as available

The item u advertised as available, was ultimately, not available. So never received or tried any of your products.

15 December 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We do apologise for the disappointment caused.

From looking into this we can see that the item you ordered was in fact the research fee. We do make customers aware that we may not necessarily have any stock of what is requested and we can see that we did check our archive but we did not have any newspaper titles for your selected date.

Once again, we do apologise for all inconvenience caused.

If there is anything more, we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

Rated 5 out of 5 stars

Thrilled with my orders!

I’ve ordered 3 times. All orders went through perfectly with no problems. I’m thrilled with the birthday newspaper books and so were the recipients of my gifts.

10 December 2019
Unprompted review
Rated 4 out of 5 stars

Good but not great

It is a front page of the newspaper squeezed on a smaller format so the print is smaller. That is understandable. Still possible to read. The print though looks like old fashion Xerox, which it probably is, with the markings of folded, archived paper. I could probably have same result making xerox from the Library of Congress archives but maybe not on this size and not this quality paper. So all in all great way to have this xerox delivered to my door. Paper quality is nice. Cardstock type. Needs to be framed to be hung.

9 December 2019
Unprompted review
Rated 5 out of 5 stars

Great Quality

Books were larger than I thought. Perfect for bedtime stories for my grandkids. They are going to love them!

6 December 2019
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. They took my money and reported my order was processed and then sent but never provided any tracking. My order is now a week overdue. Impossible to get anyone to answer customer service number listed and absolutely no response to e-mail either. I am now having to threaten BBB, attorney general complaint. Sadly the amount involved would not be worth small claims but they need to be punished for illegal business practices that amounts to theft.

3 December 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We are so sorry to hear of the frustration caused with your order.

From looking into this, we can see that a member of the customer service team has been in touch and has advised that your order is currently now being returned as upon ordering you have provided a PO Box address for our courier service, the website states within the delivery terms and conditions of which you agreed to, that if you are selecting a courier service we cannot ship to this type of address.

Our business hours are from 9am to 12pm east coast time, therefore calling and emailing outside of these hours over the weekend will not get a response until at least Monday or Tuesday, during busy periods you may be diverted to a voicemail service where you can leave a message and we will get back to you as soon as possible.

We can see that a member of the customer service team has been in touch to inform you that upon UPS returning this item back to us, we would be more than happy to send this item back out free of charge to a non PO box address.

One again, we do apologise for all inconvenience caused.

If there is anything more we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

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