Simply Eco Ltd Reviews 

1,143
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and efficient staff for completing boiler installations quickly while ensuring homes are left completely clean and tidy. Consumers deeply appreciate the helpful customer service representatives and clear communication provided throughout every stage of the grant application and fitting process. However, some customers also noted occasional scheduling delays, unexpected communication gaps, or installation errors that required significant additional follow-up to fully resolve. A few reviewers experienced recurring problems with specific appliances, wiring mistakes, or faced practical challenges when trying to fix post-installation faults.

What people talk about most

Service

Clients share satisfaction with the service, highlighting professional and efficient engineers who leave work... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office teams are consistently polite,... See more

Product

Users describe ambiguous interactions with product, expressing general satisfaction with their new boilers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful and informative... See more

Quality

People report positive experiences with quality, noting that the work is consistently completed to a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After the initial phone call eco looked into my case and helped me out in every step .Very informative and helpful. After the initial assessment it didn't take long from start to finish and when the e... See more

Rated 5 out of 5 stars

Had a combi boiler fitted and our engineer was very professional and efficient. There was a lot of work involved because of removing an old back boiler. The work was done to a high standard and when... See more

Rated 5 out of 5 stars

There was a little stall in between be approved to the work being booked in due to government changes but all in all. The men arrived when they said they would. We’re polite and courteous. The work... See more

Rated 5 out of 5 stars

We had new loft insulation and a boiler installed by Simply Eco. The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away... See more


Company details

  1. Heating Contractor

About Simply Eco Ltd

Written by the company

FULLY FUNDED BOILER GRANTS

What we install:

- Boiler Replacements - First Time Central Heating Installs - Cavity Wall Insulation - Room in Roof Insulation - Underfloor Insulation - Bathroom Extractor Fans - Window Vents - Smart Thermostatic Radiator Valves


APPLY NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(1,143)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my new boiler

I recently had a new boiler installed by Simply Eco Energy and I couldn't be happier with the service and my new boiler. The team was professional, knowledgeable, and courteous.

The engineers arrived on time, explained everything clearly, and completed the installation efficiently. They took great care to protect my floors and cleaned up thoroughly afterward. I was especially impressed with how smoothly the whole process went. It did take longer than I was expecting but this was purely down to the availability of Government funding.

I had Hassan allocated to me and he came and did the initial assessment visit and he explained what would happen next and spoke to me about the advantages of upgrading the boiler which I did in the end. He also gave me his mobile number which made it easier to communicate with him directly.

For the last two weeks before installation I had no hot water meaning that we had to take a shower at the local service station which wasn’t ideal and Hassan brought the date of our installation forward.

The new boiler is working perfectly, and they even took the time to show me how to use the thermostat and answer all my questions.

It’s amazing now that I can turn the hot water tap on in the kitchen and hot water comes out which hasn’t happened for quite some time.

I would highly recommend Simply Eco Energy to anyone looking for a reliable and trustworthy boiler installation service.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Simply Eco Review

This company have done everything for me, Extractor fans in my kitchen & bathroom, cavity wall insulation, loft insulation and a brand new boiler. The application is easy and the service provided by the plumber and loft insulatuon fitters was brilliant, thank you!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased and would recommend SimplyEco

Very pleased with SimplyEco after being initially very skeptical however I had fantastic service, prompt replies to queries and issues and now have a new efficient boiler along with trickle vents and PIV. Would recommend.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Simply eco was great from the start

Simply eco was great from the start. Booked in for a survey. Nice guy came out and answered any questions I had. Had to wait a while for the installers to start but was worth it in the end. Had three different trades people in and all done decent work and cleaned up afterwards. Really happy with using Simply eco
Defo recommend

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Simply eco boiler

At 1st i thought it was a scam has i was let down a couple of times with the loft insulation but I can reassure anyone reading this that it is 100% legit.my old boiler i don't think wud have lasted much longer i had my new boiler fitted n now i don't have worry about it breaking down. Knowing my luck if it wasn't for simply eco my boiler wud have broke At worst possible time winter. Now I don't have worry. So thank u simply eco for my new boiler i love it

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Setvice

Simply Eco were outstanding from the start explaining the process and exactly what work would be carried out.
On the day of the boiler installation two engineers arrived, Moben and Naimul they were so polite and professional and immediately started working, throughout the installation they kept me updated on the work, nothing was to much trouble for them, they were amazing.
On completion I was shown how to operate the boiler.
Thank you to Mobin and Naimul for a 5 star service

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Dream of a new boiler made possible with Simply Eco!…

The process to get my boiler was lengthy because I qualified for the free boiler scheme, however the team couldn’t have been more helpful. Andreas, Shanice and Alicia were always polite and got back to me when they said they would. The installers were great and completed the job quickly and efficiently, leaving my home clean and warm! I would thoroughly recommend Simply Eco .

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Writing this review after receiving my…

Writing this review after receiving my boiler through the scheme offered by simply eco.
I didn't believe it would be possible but it was and all went through smoothly.
Start to finish all was dealt with properly, happy customer.
Would (have) recommended.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Simply Eco

The wait time for the boiler to be fitted was quite a long time. However there was plenty of communication. And all went smoothly once the engineers were booked in and the boiler installed.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

What can I say about simply eco from start to finish it was a pleasure working with company great Communication throughout the whole process from the customer care team they kept me upto date throughout a big thankyou to all the trades people from the Survey the loft installation team the electricians that fitted my extractor fan and finally engineer that fitted my boiler all very professional and took pride in there work was very polite and took all there rubbish away the customer care team took care of registering my new boiler explained to them we had been without hot water and heating for the last 3 weeks and they pushed everything through as fast as they could can’t recommend this company enough

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Boiler replacement through government…

Boiler replacement through government grant.
Efficient and friendly service from the team. Took a while from the point of registering to installing the new boiler but as it wasn’t urgent, this was expected. Would recommend.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a new boiler installed…

I recently had a new boiler installed by Simply Eco, and I couldn’t be happier with the experience. From start to finish, everything was handled professionally and efficiently. The workers were absolutely lovely — friendly, respectful, and clearly knew what they were doing. They took the time to explain things and made sure the job was done to a high standard.

On top of the boiler, they also fitted extractor fans and installed loft insulation, which was a fantastic bonus. It’s made a noticeable difference to the warmth and airflow in the house already. I really appreciated how tidy they left everything too — no mess, no fuss.

Great service from a great team.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant experience from…

Absolutely brilliant experience from start to finish . Every member of staff from administrative to workman were friendly, polite , informative, very professional. I was kept informed every step of the way.
I was sceptical at first as I had not heard of this company so I had a lot of questions. I was quickly reassured as all my questions where answered quickly and I felt the team , who ever I spoke to , where so helpful no matter how many times I rang.
The guys who fitted my boiler have done a great job , they never stopped and worked so hard , they left everywhere so tidy.
From my initial conversation to my boiler being installed it was just 6 weeks
I would definitely recommend Simply Eco!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Simply Eco made the whole process easy of…

Simply Eco made the whole process of upgrading our boiler and installation very easy, each step was explained and any questions answered quickly, all the trades they used, plumber and insulation installers were very polite, friendly and professional, I would highly recommend this company.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Simply Eco and PLAN heating and vent

Simply Eco we’re fantastic every step of the way. They explained everything fully, were courteous and every business they used, very professional. They replaced the loft insulation, the surveyor was amazing and the two gents from PLAN heating and ventilation were just amazing. I don’t see their company on trustpilot yet so this next part is in relation to them fitting my boiler today!
Unable to find a review button on this page but I wanted to leave one so it’ll be here for now.
Liam and Cian were a delight to have install my new boiler this morning. They were punctual, very friendly and cheerful, polite, courteous clean and tidy.
They explained every stage to me and were mindful of our cat who is a house cat. Lovely pipework (believe me I’ve seen some BAD pipework over the years) and repositioned the fill tap to a convenient place.
Even though they aren’t local local, I’d happily hire them for any other plumbing/heating work. If these two gents turn up to do work for you, you are very lucky.

5 June 2025
Unprompted review
Rated 4 out of 5 stars

I was sceptical to begin with

I was sceptical to begin with, but spoke with a staff member Panja, who was responsive, reassuring and really helpful (not sure if he still works there). The loft insulation workers were swift, although I don’t know how well done, as I’ve not been up there. Now Tal, who fitted the boiler, I can’t rate highly enough, he showed patience, and was a lovely, skilled, respectful young man. When I had a slight leak the next day, he came back the same day, with no qualm. It’s been a couple of months, not had any issues. Registration documents and certificates have been received. Not to end on a negative note, but my experiences with a young woman, who I presume is admin/receptionist, irrespective she needs re training at the least, or to be replaced. She has no customer skills, sounds miserable and borderline rude (it’s like she doesn’t like her job or people). However, in terms of the work they provide, SimplyEco, communicated frequently, and I had a good experience, not withstanding how much I’ve saved. Thanks guys.

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Had them round 5 times now

Had them round 5 times now. Last trade said whoever fitted the boiler was a cowboy. Now we have no hot water! with error messages. When we go to Worcester website says very dangerous, contact immediately .
However no 24 hour number. Terrible customer service from start to finish. Customer care awful. Staff even cutting us off!

16 May 2025
Unprompted review
Simply Eco Ltd logo

Reply from Simply Eco Ltd

Thank you for your review. I note that we have requested further information from you to assist with your concerns, however, no reply was received to our request for further information to enable us to verify or validate this.

As we have been unable to locate you on our system, if you have any ongoing issues please call us on 0121 667 9772 and we will be happy to discuss the matter with you.

To confirm, all our installations benefit from a comprehensive manufacturers guarantee and installer warranty, as such, if you have any issues whatsoever after installation, these would have been resolved at no cost to you.

As a local installer, we take a great deal of pride in the work we do and this is reflected in the high scores our customers generally provide us, as such, this review is not reflective of the standard of work we deliver.

Rated 5 out of 5 stars

Very efficient

The two guys turned up at the arranged time old boiler removed,in a very short time new boiler installed and tested surprisingly they also made good on any drilling,they took time to explain functions,very happy with the work.

9 April 2025
Unprompted review

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