simply be Reviews 

6,836
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, most reviewers were somewhat happy with their experience overall. However, many customers reported significant issues with their orders, frequently receiving incorrect or missing items, with some orders not arriving at all. Reviewers also often experienced problems with product quality, including garments pilling quickly, inaccurate descriptions, and inconsistent sizing. A significant number of people were dissatisfied with delivery services, often paying for next-day delivery but experiencing substantial delays or lost parcels. Customer service was a major point of frustration for many, citing long wait times, unresponsiveness, and a lack of resolution for issues. Conversely, many people found the payment process easy and convenient, with options for flexible payments and reminders. However, some customers reported issues with failed credit checks, difficulties with specific payment inputs, or concerns about interest rates not adjusting.

What people talk about most

Order

Customers consistently express dissatisfaction with their ordering experiences, citing frequent cancellations... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, describing it as shocking, terrible, and... See more

Product

Reviewers highlight negative aspects of product quality, with many reporting items being badly made, having... See more

Payment

People report ambiguous experiences with payment, with many finding the payment process easy and... See more

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays despite paying... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me

Company replied

Rated 4 out of 5 stars

Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99. They use Evri as a courier and luckily we have a great c... See more

Rated 4 out of 5 stars

I used them occasionally when I can't find what I like at Yours. Today I wanted boots (see Yours review) and for the life of me couldn't find my glasses. I searched high and low. I'm sure the wo... See more


Company details

  1. Women's Clothing Store

Information provided by various external sources

SimplyBe, Fierce Fashion in 10-32. Be Bold. Be Strong. Be You.


Contact info

3.2

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(6,836)

258 reviews in the last 12 months

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Rated 1 out of 5 stars

Useless catalogue.

Ordered a few items then the order got cancelled and no email to say why. I have JD williams and Fashion World who are the same company. So I want my account closed.

21 February 2026
Unprompted review
Rated 2 out of 5 stars

Gone way down hill bring back Figleaves!

We used to order on figleaves until simply be took over but simply be is a joke. 3-5 days delivery… joke. Sizing… joke. Bought 5 of the same bra but 3 different colours and all 5 are different sizes. Should have been a 44h. I am sure one was a 44 others a 42 40 and 2 38s by the way they fit. One of them had at least 4 inches smaller then the biggest one we had which in the second order ended up fitting as the 42. Absolute joke. Also only got our deliveries because I wrote complaining via email on day 4 of it still not being dispatched!!! One both occasions as well. Honestly they should be ashamed. Need to get sorted out!

19 February 2026
Unprompted review
Rated 4 out of 5 stars

Kind, patient and sweet

I used them occasionally when I can't find what I like at Yours.
Today I wanted boots (see Yours review) and for the life of me couldn't find my glasses. I searched high and low.
I'm sure the words "I'm so sorry, I've lost my glasses and I can't see a bloody thing" are the words every call centre agent dreads, but hear them she did! She was sweet, patient and understanding, double checking what i'd ordered and even offering to describe them so I knew it was what I wanted. How kind was that?
She waited while my husband took over and read my card number as I couldn't see it (why do they make card numbers so small?) and repeated the order again so I was sure.
Thank you doesn't begin to say how I feel!

14 February 2026
Unprompted review
Rated 2 out of 5 stars

For the first time disappointed

For the first time, I’m extremely disappointed with Simply Be/JD Williams. When my parcel arrived, the inside of the bag was covered in some sort of unknown substance. It had what I believe was a vanilla smell. Thankfully, all the items were in their protective packaging except for my pink Adidas hoodie, which was open. Fortunately, no liquid stains had gotten onto the hoodie. However, my Puma pants did have the liquid on them, so I put them in the wash.

Upon removing them from the washing machine, I realised they were the wrong pants that had been sent to me. I ordered wide-leg joggers with the Puma label at the top, but I received Puma leggings with the brand label at the bottom. I realised after washing them that it was too late to return them. I was indeed concerned about the substance so I cleaned up as fast as I could as I do have a dog and didn’t want him to ingest anything.

I’m not sure what the liquid substance was, but I was not impressed. I’m also unhappy about being sent the wrong item, which caused me to wash them in the first place, as I didn’t know whether Simply Be/JD Williams would accept a return or if I would be blamed. Now I have a pair of Puma leggings that I did not order, and I am still paying for them.

10 February 2026
Unprompted review
Rated 2 out of 5 stars

Wrong item delivered

I ordered a lovely dress (first time order with this company) When it arrived, a completely different item (shirt) was given to me. The shirt was placed in a bag clearly labelled with the barcode & name/description of the dress? How has that managed to bypass quality control if that's such a thing? Now I have the inconvenience of returning the incorrect garment otherwise I'll be charged for it.
To be fair, SimplyBe has arranged next-day delivery on a newly ordered dress. Hoping it arrives with what I ordered this time!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. I sent a faulty item back, and they returned it to me as it was over 28 since I’d received it. This is despite already contacting them about the faulty item, and being advised to return it for a refund. This has been going on for months now, and I am still no closer to a resolution.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Just a wrabble

First time ordering from them never again ever shouting can’t hear call given wrong info had to cancel order and order again second person shouting could not understand my language a night mare won’t order again ever

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the hassle!

I placed an order which I needed to return,
My account wouldn't let me request the return (even though I tried the day after delivery)
Contacted customer service who kept sending generic instructions for how to arrange a return which wouldn't work!
I'm now past the return window and still no further!

26 December 2025
Unprompted review

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