I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me
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Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99. They use Evri as a courier and luckily we have a great c... See more
I used them occasionally when I can't find what I like at Yours. Today I wanted boots (see Yours review) and for the life of me couldn't find my glasses. I searched high and low. I'm sure the wo... See more
Company details
Information provided by various external sources
SimplyBe, Fierce Fashion in 10-32. Be Bold. Be Strong. Be You.
Contact info
United Kingdom
- www.simplybe.co.uk
3.2
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 1 week
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For months now I have informed Simply…
Still waiting after yet another request for details, sent again, but not even an acknowledgement or response. I've already fully responded to information requests, several times and still they do not sort this out, but keep sending notifications about additional charges. For months now I have informed Simply Be several times, that I did not collect my parcel from the parcel shop due to various reasons but they do not respond adequately. It's as if they do not even read my emails properly. The case tracking shows that the parcel was not collected by me but they do not understand that concept. I'm not even getting acknowledgement to my emails. Also another issue is that the order cost has been added to my account and charges accrued for late payments, for an order I have not collected.
6 September 2025
Unprompted review
Reply from simply be
Hi. Lynda
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Daniel - Simply Be Team :)
Internet scam
The Prada doesn’t work there’s nobody to call or email to get your money back
6 November 2025
Unprompted review
Reply from simply be
Hi. Ray
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Daniel - Simply Be Team :)
Appalling customer service
This the third time I have posted on here, basically because SimplyBe are doing nothing to help me, they send a nice message asking for your account details and then……. Absolutely nothing, their customer service is appalling. I am £600 down because they accused me of lying about an iPad I bought being faulty even though I had an expert check it as well. I know from the back of this, they will contact me, ask for account details nd then do absolutely nothing. Don’t ever buy anything from them that might turn out to be faulty, they just don’t care!!!!!!
10 October 2025
Unprompted review
Reply from simply be
Hi. Cath
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your faulty iPad that you purchased. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Daniel - Simply Be Team
Customer service is shocking
Customer service is shocking. I ordered a nintendo switch for £300 which has got lost at dpd depot. They do not listen when you ask for a refund just keep saying the "back office team" are tracing the parcel and I will hear in 3 days. Did not hear anything within 3 days. For them to then say we will escalate it and that will be another 48 hours!! Still not heard anything. They will happily add new interest charges to my next statement for said item which clearly isn't arriving! Everytime I ask for a refund which I'm entitled to under the consumer rights act 2015 they don't listen. JD Williams is definitely not for the customer and clearly more interested in taking people's money for undelivered goods. I've lost all trust in the company and will be deleting my account once it's paid up.
27 October 2025
Unprompted review
Reply from simply be
Hi Andy,
I sincerely apologise for the issues you’ve encountered with your Nintendo Switch order and the resulting frustration. The delay in tracking your parcel and the lack of timely communication about your refund are not in line with the service standards we strive to uphold. I am really sorry for the the inconvenience this has caused you.
I do hope we are able to regain your trust. So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Easy to use app
1 November 2025
Unprompted review
I make payments online banking which is…
I make payments online banking which is straight forward and payments are made straight away
31 October 2025
Unprompted review
You will simply be very disappointed
You will simply be very disappointed, I was and insulted.
26 October 2025
Unprompted review
Reply from simply be
Hi Raymond,
I am very sorry to hear that you are disappointed with our services. We really value your feedback regarding this.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Made multiple complaints regarding…
Made multiple complaints regarding overcharging and nothing ever gets resolved... I would never order from simply be again and I warn others of the constant overcharging... you will never be able to pay back with minimum payment I've paid over 20 times the products ordered and still apparently owe hundreds for a £71 order!!! Disgraceful.
31 October 2025
Unprompted review
Reply from simply be
Hi Michelle,
I am really sorry that you have been overcharged, I do understand your frustration, this is not the level of service we aim to maintain.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Scam of a company.
Don't even want to leave one star! Promotion code didn't work on a VALID item, the item met all the requirements for 20% off on the app, or 15% off online. None of the codes worked. Spoke to someone from customer services who checked it all and was perplexed that it didnt work. I was told and have it in writing that if I make the purchase they have put a note on my account to honour the code and apply the discount. Guess what? They didn't and now I'm being told i should have used the correct account.. I only have ONE account and that basically its tough and to use the code next time. What a scam! I will return it but that leaves me £5 out of pocket from paying for delivery.
27 October 2025
Unprompted review
Reply from simply be
Hi Grace,
Thank you for reaching out and sharing your experience. I apologise for the frustration and inconvenience you've encountered with the promotion code not being honoured as expected.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
next day delivery is a scam
ordered next day delivery but it's coming on monday wasn't informed at checkout or anything now after to paying nearly £6 delivery fee i am offered $1 back not pounds but dollars... im not american wtf is this website actually trash
28 October 2025
Unprompted review
Reply from simply be
Hi Natalie,
Thank you for bringing this issue to our attention, I apologise for the inconvenience caused by the delay in your next day delivery order. I understand how frustrating it must be not to receive the service you selected and to be offered a refund in an incorrect currency. This is not the experience we strive to provide.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
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