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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication
Good communication, always get to speak to a human for any queries, and polite and helpful .
Couldn’t fault anything.
29 July 2024
Reply from Simple Telecommunications Ltd
Hi John,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience with our communication and customer service team.
Our team is very dedicated to providing polite and helpful assistance, and it's great to know we met your expectations. If you ever need anything in the future, please don't hesitate to call us on 0330 122 0000
We appreciate your support!
Best regards,
Simple Telecoms
a great contract for cared for and carer
package/contract exceptional for a badly served community. installation was progressed quickly and on time. difficult to get jobs done well but you have fantastic. NowTv you are in business to make money but very good riddance
24 July 2024
Reply from Simple Telecommunications Ltd
Hi Graham,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our package and contract exceptional, especially in a community that has been underserved. It's great to know that our installation process was quick and timely.
We strive to provide high-quality service and it’s encouraging to hear that our efforts are appreciated. Your feedback about the difficulty in getting jobs done well and our fantastic performance is particularly gratifying.
Regarding your comment about our business model, we aim to balance providing excellent service while sustaining our business. Your satisfaction is our top priority, and we are constantly working to improve our services.
If you have any further suggestions or need assistance, please don’t hesitate to contact us.
Best regards
Simple Telecoms
Had an issue getting the phone number…
Had an issue getting the phone number switched over but it was very quickly sorted with. All up and running with no problems. Brilliant service from the team.
24 July 2024
Reply from Simple Telecommunications Ltd
Hi Michael,
Thank you for your review.
Yep, sorry for the inconvenience on the number port. These can be tricky at best when moving from another provider, but I can see the team managed to get this corrected quickly for you.
All the best
Simple Telecoms
So far so good
So far so good. Very good personal customer service. We have both telephone and broadband system operating via the Three mobile network, and this is far better than old copper PSTN connection we had previously. We went for this alternative solution as there is no sign of us having fibre optic connection in our area.
25 July 2024
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Roland,
Thank you for your review.
That's great to hear! I'm glad you're satisfied with out team and customer service. Using our 1Phone data mobile Broadband service It's definitely a good alternative when fibre isn't available.
If you have any questions or need further assistance, feel free to call the team on 0330 122 0000, and we hope your enjoy your improved connection!
Kind regards
Simple Telecoms
New box fitted on Monday 15th July
New box fitted on Monday 15th July, the phone still isn't working on Wednesday 24th.
16 July 2024
Reply from Simple Telecommunications Ltd
Hi Wendy,
John and Nicola have been keeping you updated on our efforts to resolve this issue.
We've had Openreach check the connection they installed in your house and found no problems. We've also confirmed with 100% certainty that the issue is not within our network, as it would affect thousands of customers if it were.
We noticed you were using an older phone, which needed to be ruled out as a potential cause. Older phones sometimes don’t work well with digital lines, which are more complex than the old copper lines, so this process took some time.
However, we now believe the problem lies with the router. We've had another customer experience the same issue with a router from the same batch. A new router was sent to you on the 26th with next-day Saturday delivery, and we are confident this will resolve the problem.
We apologise for the delay, but it's very rare to encounter a batch of faulty routers. We hope you understand that we needed to investigate all possible causes.
Regards,
Simple Telecoms
Clear and simple communications
Clear and simple communications, do what they say when they say, and really good to have a call centre which you can phone back and actually speak to the person who is dealing with your account, or at least has knowledge of it. Also good to find a service which is genuinely geared up to handle the different circumstances in which vulnerable relatives can find themselves.
15 July 2024
Reply from Simple Telecommunications Ltd
Hi Paul,
Thank you so much for your positive feedback!
We are thrilled to hear that our clear and simple communication has met your expectations. It's great to know that our commitment to doing what we say, when we say it, has been evident to you.
We understand the importance of personalised service, and we’re glad that having a call centre where you can speak directly to someone knowledgeable about your account has made a difference.
Ensuring that our service is equipped to handle various situations, especially for vulnerable relatives, is a top priority for us.
If you ever need further assistance, please don’t hesitate to call the team on 0330 122 0000
Best regards
Simple Telecoms
Full of kindness
We were guided through the change of provider in an easy to understand and kindly manner. No question seemed too daft and the service change was seamless, despite our trepidation. Thank you.
8 July 2024
Reply from Simple Telecommunications Ltd
Hi Monica,
Thank you very much for your kind words and for taking the time to share your experience with us.
We understand that changing providers can be a daunting process, and we are thrilled to hear that our team was able to guide you through it in an easy and understanding manner.
Our team strive to ensure that all questions, no matter how small, are addressed comprehensively and that the transition is as seamless as possible for our clients.
If you have any further questions or need assistance in the future, please don't hesitate to call the team on 0330 122 0000. We’re here to help!
Best regards,
Simple Telecoms
Very helpful and very prompt service
Very helpful and very prompt service. The equipment was delivered when they said it was going to be. Haven't set it up yet but will do as soon as we are free. This should be a great help to everyone concerned. Thank you :)
17 July 2024
Reply from Simple Telecommunications Ltd
Hi Martina
Thank you so much for your kind words!
We're thrilled to hear that you found our service prompt and helpful.
If you need any assistance with the setup or have any questions, please don't hesitate to call the team on 0330 122 0000.
Your feedback is greatly appreciated. Thank you! 😊
Simple Telecoms
Excellent and very nice understanding…
Excellent and very nice understanding people to deal with
10 July 2024
Reply from Simple Telecommunications Ltd
Hi Sue,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with us. Our team strives to provide excellent service and a friendly atmosphere for all our customers.
Your feedback is greatly appreciated, and we pass your comments on to them.
Best regards,
Simple Telecoms
Seemed straightforward process
Seemed straightforward process. Previous phone worked on new system.
9 July 2024
Reply from Simple Telecommunications Ltd
Hi Martin,
Thank you for taking the time to share your experience! We're glad to hear that the process was straightforward and that your previous phone worked seamlessly with the new system.
If you have any further questions or need assistance in the future, feel free to call the team on 0330 122 0000. We appreciate your feedback!
Best regards,
Simple Telecoms
5 star service.
I would recommend this company to whoever wishes to just get a landline only service due to the prices and customer service , which is second to no-one.
9 July 2024
Reply from Simple Telecommunications Ltd
Hi Jayson,
Thank you so much for your kind words and for recommending our company!
We're thrilled to hear that you are satisfied with our landline service and that you find our prices and customer service exceptional.
Providing top-notch service and support to our customers is our top priority, and it's always gratifying to receive feedback that reflects our commitment.
If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to call the team on 0330 122 0000.
Thanks again for your recommendation!
Best regards,
Simple Telecoms
Broadband Phone 30day rolling contract deal
All the staff over the phone were very helpful, friendly and informative, great personal service many thanks to simple communications regards Tony
1 July 2024
Reply from Simple Telecommunications Ltd
Hi Tony,
Thank you so much for your kind words! We're thrilled to hear that our team provided you with helpful, friendly, and informative service over the phone.
We try hard to offer great personal service to all our customers, and your feedback is really appreciated.
Thanks again for choosing Simple Communications. If you need any further assistance, please don't hesitate to call the team on 0330 122 0000.
Best regards,
Simple Telecoms
Was seamless and hassle free
Was seamless and hassle free, very refreshing to not be transferred to overseas call centre and they couldn't have been more helpful, kept me informed throughout the process. I had an issue after the BT engineer came and within an hour was fixed and phone up and running.
1 July 2024
Reply from Simple Telecommunications Ltd
Hi Sean,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a seamless and hassle-free experience with us. Providing excellent customer service is our top priority for us, and it’s great to know our team was helpful and kept you informed throughout the process.
We’re also pleased to hear that any issues you encountered were resolved quickly, ensuring your phone was up and running without delay. Your satisfaction is our ultimate goal, and your kind words affirm that we are on the right track.
If you ever need further assistance or have any questions, please don't hesitate to call the team on 0330 122 0000. Thank you for choosing us!
Best regards,
Simple Telecoms
No need for a conventional BT landline. Was losing hope how to get a direct…
Was losing hope how to get a direct phone line for my mother-in-laws room in her Care home as her existing provider and BT were unable to help, when I read about this solution offered by Simple Telecommunications. And it works! The call-handlers Evan and Louise in the Provisioning team were very helpful and efficient, and at each stage of the process, I was kept fully informed and updated by email. Set-up of the equipment when received, was straightforward. Frankly, it was a pleasure to deal with this organisation. Thank you.
21 June 2024
Reply from Simple Telecommunications Ltd
Hi Anthony,
Thank you so much for sharing your experience with us! We're thrilled to hear that we were was able to provide a solution for your mother-in-law's phone line needs.
It's wonderful to know that Evan and Louise in our Provisioning team were helpful and efficient throughout the process. Keeping our customers informed and ensuring a smooth setup is very important to us, and we're glad to see that reflected in your feedback.
If you have any further questions or need assistance in the future, please don't hesitate to call the team on 0330 122 0000. Thank you for choosing Simple Telecommunications!
Best regards,
Customer Service Team
Simple Telecommunications
Excellent Service
Excellent service from initial telephone enquiry, updates communication, quick delivery and installation
27 June 2024
Reply from Simple Telecommunications Ltd
Hi Hazel,
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our service, from your initial phone inquiry all the way through to delivery and installation.
Your kind words about our communication and efficiency mean a lot to us.
We strive to provide the best service possible, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to ring our team on 0330 122 0000.
Thanks again for choosing us!
Best regards,
Customer Services team
Simple Telecoms
Porting my old phone number did not…
Porting my old phone number did not happen successfully. The problem was eliminated in about 5 working days. I am very pleased with the efficient service provided by Nicola, John, Louise and Evan. In fact the whole team at Simple Telecoms.
19 June 2024
Reply from Simple Telecommunications Ltd
Hi Stephen,
Thank you for your review.
Our team collaborated with your old provider to resolve the issue, which took time for them to respond to us, which took 5 working days.
Please be assured that we did everything possible to resolve the issue as quickly as we could.
Kind Regards
Simple Telecoms
Straightforward and clear
Someone picked up phone quickly snd talked me through the process and costs, no hidden extras. Great service.
20 June 2024
Reply from Simple Telecommunications Ltd
Hi Alan,
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our service.
Our team strives to provide clear and transparent communication, and it's wonderful to know that we were able to meet your expectations, and will pars you comments on to them.
If you have any further questions or need assistance in the future, please don't hesitate to call the team on 0330 122 0000.
Best regards,
Simple Telecoms
Switch to 1Phone Service
Switched to 1Phone service. Changeover seamless with no loss of service - very important as I can't use a mobile.
Easy to access support and help throughout. Any queries were responded to promptly and courteously.
Apart from one small hiccup when I was erroneously asked to set up another DD, which slightly delayed things (but was spotted and quickly corrected) the experience was painless.
14 June 2024
Reply from Simple Telecommunications Ltd
Hi Linda,
Thank you for your review! We're thrilled to hear that your switch to 1Phone service was seamless and that you experienced no loss of service, especially since mobile access is crucial for you.
We're glad our support team could assist you promptly and courteously. We apologise for the hiccup with the duplicate direct debit request but appreciate your understanding and patience as we resolved it.
Your feedback is invaluable, and we're committed to providing you with the best service possible. If you have any further questions or need assistance, please don't hesitate to call the team on 0330 122 0000.
Thank you for your business
Kind regards
Simple Telecoms
Excellent Customer Service
Tony and Nicola went over and beyond helping my elderly parents when they had various issues with another provider and they helped managed to secure the existing landline number and get my parents on a better deal. Tony truly was a godsend and helped and assisted in matters that didn’t concern his company but he did offered to help and I was very grateful for his expertise and knowledge. I can’t recommend this provider enough all round they’re just customer focused and value their clients. Thank you so much from me and my parents for everything.
10 June 2024
Reply from Simple Telecommunications Ltd
Hi Noorzana,
Thank you so much for taking the time to share your experience with us!
We are thrilled to hear that Tony and Nicola were able to assist your parents with their issues and secure a better deal for them.
And can see this was an extremely complicated problem caused by another telecoms provider.
Providing exceptional customer service is always our top priority, and it’s wonderful to know that Tony's expertise and willingness to go the extra mile made such a positive impact.
We as a company are extremely lucky to have a fantastic team with both John and Tony having been in the telecoms industry for over 40 plus years, and between them they can normally come up with solutions for some very challenging problems.
Your kind words mean a lot to us, and will pass them on to the team, and we are very grateful for your recommendation. If you or your parents need any further assistance in the future, please don’t hesitate to give us a call on 0330 122 0000. Thank you once again for your heartfelt review!
Kind regards
Simple Telecoms
Couldn’t recommend enough!
I was trying to find a company to switch to for my grandparents as they had been paying a fortune elsewhere for a phone line and I happened to find simple tele coms. Couldn’t recommend enough, it was so easy to switch and they were very helpful throughout the process. The price is great too and my grandparents have had no trouble while with simple tele coms. Thank you
20 October 2023
Unprompted review
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